PAVNEET KAUR SAHNI
Avon
Summary
Dedicated Customer Service Lead with a proven track record of enhancing team performance and ensuring exceptional customer satisfaction.Skilled in training and mentoring staff, implementing efficient processes , and resolving escalated issues.Strong communication and problem-solving abilities to drive positive customer experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Santa Clara County
06.2023 - 12.2023
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Incorporated technology into learning to enhance student engagement and learning.
- Developed and implemented engaging lesson plans to accommodate varied student learning styles.
- Collaborated with colleagues to develop innovative approaches to teaching.
Wafer Fab Operator Technician
Western Digital
07.2020 - 12.2023
- In-depth understanding of the manufacturing processes and product specification to address customer inquiries.
- Offering technical assistance or troubleshooting guidance for products, collaborating with technical teams when necessary.
- Assisting customers with custom orders or product modifications, coordinating with the production team .
- Managing the process of returns, exchanges, and warranty claims in accordance with company policies.
- Maintaining accurate records of customer interactions, transactions and any relevant information in the company’s system.
- Providing guidance and training to customers on the proper use and maintenance of products.
- Liaised with other technicians and engineers to define process and device performance targets.
- Collaborating with the product team to communicate customer requirements ,feedback ,and quality concerns for continuous improvement .
Customer Service Representative
Satwant Insurance Agency
10.2019 - 03.2020
- Engaging with customers through various channels including phone, emails and live chat.
- Applying problem solving skills to resolve issues and provide solutions to customer problems.
- Documenting customer interactions, transactions and feedback in the company’s CRM system.
- Following up with customers to ensure their issues are resolves and their needs are met.
- Gathering and relaying customer feedback to contribute to product or service improvements.
- Collaborating with other customer service representatives and departments to ensure a seamless customer experience.
Administration Officer
Hotel Amrapali Grand
02.2012 - 07.2018
- Day to day office operations, including managing supplies ,coordinating office maintenance, and ensuring a well-organized work environment.
- Facilitated clear communication within the office, handling correspondence, and serving as a liaison between different departments.
- Handled inquires, resolved issues and maintained positive relationships
- with clients and external partners through effective communication.
- Provided comprehensive administrative support to various departments ,aiding
- in smooth execution of projects and tasks.
- Assisted in monitoring and tracking departmental budgets, contributing to financial oversight and cost effective operations.
- Facilitated the onboarding process for new hires , providing training and support to ensure a smooth integration into the administrative workflow.
- Demonstrated a proactive approach to identifying and addressing challenges, contributing to the resolution of issues that may arise.
Education
Bachelor of Arts - Education
Maharishi Dayanand University
Rohtak11.2013
Master of Arts - English
CMJ University
Guwhati03.2012
Bachelor of Arts -
University of Delhi
New Delhi03.2004
Skills
- Administrative Support
- Technical proficiency
- Problem solving
- Attention to detail
- Documentation and Control
- Customer Relations
Certification
International Management Institute, New Delhi, India
Diploma in Leadership and Management
San Jose State University ,CA
Comptia A+
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
English
Full Professional
Timeline
Substitute Teacher
Santa Clara County
06.2023 - 12.2023
Wafer Fab Operator Technician
Western Digital
07.2020 - 12.2023
Customer Service Representative
Satwant Insurance Agency
10.2019 - 03.2020
Administration Officer
Hotel Amrapali Grand
02.2012 - 07.2018
Bachelor of Arts - Education
Maharishi Dayanand University
Master of Arts - English
CMJ University
Bachelor of Arts -
University of Delhi
Similar Profiles
Connor MaglioloConnor Magliolo
Election Specialist at Santa Clara County Registrar of VotersElection Specialist at Santa Clara County Registrar of Voters
Ruben PachecoRuben Pacheco
Park Service Attendant at Santa Clara CountyPark Service Attendant at Santa Clara County
Daniel AguinigaDaniel Aguiniga
Deputy Sheriff at Santa Clara County Sheriff's OfficeDeputy Sheriff at Santa Clara County Sheriff's Office