Summary
Skills
Overview
Work History
Education
Certification
Timeline
Technical Toolkit
Generic

Pavnit Serah

Summary

As a passionate advocate of process transformation, I possess extensive expertise in digital transformation and it operations, spanning a variety of functions such as product development, people management, strategic sourcing, process improvement, change management, and overall organizational management. Throughout my career, I have led the implementation of several strategic projects from scratch for organizations of varying sizes, such as defining process flow, facilitating seamless digital transformation, driving robust product development, delivering training, and spearheading process improvement and change management initiatives. My ultimate passion lies in making a long-term impact on an organization and contributing to its continued growth and success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Skills

  • Order Management
  • Performance Management
  • Operational Management
  • Business Development and Planning
  • Transformation and Operational Excellence
  • Strategic Problem-Solver
  • Client Service Success Manager
  • Business Change Solutions

Overview

16
16
years of professional experience
3
3
Certificate

Work History

Regional Manager – Aladdin Client Services and Product Expert

BlackRock
  • Currently acting as a regional manager where the L1 team and Subject Matter Experts specializing in Front Office tools – PfC, PfM, Explore, along with Middle Office Operations – Align, Cash master, Paycheck and Trade Operations, Corporate Actions
  • Engaged in resolving the JIRA queries, own complex Level 2 inquiries and cultivating advanced product knowledge in ACS L1
  • Spearheaded Inquiry Elimination initiative and collaborated with Development teams to identify and resolve 50+ product-related issues; increased customer satisfaction by 45%
  • 1Aladdin Engagement - Working across 1Aladdin stakeholders to connect service, product and user experience
  • Creating product release notes & product roadmaps and publishing them for the internal and external stakeholders globally
  • Champion Agile methodologies, implementing a consultive and cooperative approach in a face-paced, iterative environment
  • Drive product-related decision-making, trade-off analysis, and problem-solving to ensure the successful delivery of business objectives
  • Collaborate with product management and senior management to align product development with the company's strategic objectives
  • Conduct market research, analysis, and user discovery to identify opportunities for innovative product enhancements
  • Gathering requirements and feedbacks from clients on Aladdin tools, collaborating with the Dev and QA teams on product scope and adoption
  • Involved in implementing ESG to Aladdin tools and applications
  • Conducting client demos around ESG and its impact in tools

Head of Aladdin Product Services

BlackRock
05.2011 - Current
  • As a leader, I have successfully managed a team of 50+ talented professionals across Client Services, Front Office and Middle Office domains, Aladdin Business Transformation, and Product Owners, ensuring project objectives are met within timeline, scope, and budget
  • With over 15 years of experience in Asset Management, I have honed my analytical, problem-solving, and investigation skills, and possess an in-depth understanding of the products, processes, practices and workflow of the Financial Market Industry
  • My expertise also extends to the widely used investment platform, ALADDIN, the BlackRock Investment Management platform
  • Hands-on experience in spearheading the product implementation plan which includes Requirement Gathering, Stakeholder expectations, Sprint Planning, Data Interfaces, Product Design, System Configuration, UAT Plan, User onsite Training and Go-Live Support
  • Expertise in understanding Business requirement documents (BRD) and evaluated several GAP analysis for successfully migrating business processes of Investment operations modules
  • In the realm of Product Management and Automation, I've championed 3 most transformative projects which help the organization to scale it self service initiative and provide a better client experience:
  • Portfolio Onboarding – Orchestrated the creation of an intuitive self-service toolset, streamlining mandate/portfolio onboarding onto Aladdin
  • This involved designing the toolset, incorporating validators for reduced errors, and enhancing scalability for self-driven changes
  • This will allow us to scale the product and initiate self-driven changes by 80%
  • User Portal - Offering a self-service user admin tool for managing and establishing the user login in Aladdin
  • Pioneered a self-service user admin tool, streamlining user login maintenance within Aladdin
  • This effort resulted in a noteworthy decrease in daily inquiries
  • This project is poised to reduce the incoming daily inquiry volume by approximately 25%
  • Aladdin Metrics – help design and implement a tool that integrates data across Aladdin to deliver superior client experience and run our business more efficiently
  • It includes – design and maintaining scalable data models and creating visualization platforms to have effective client engagements
  • This will allow to improve client driven conversation by 30% with consistent stats to show by global managers
  • Partnered with primary oversight for evaluating controls concerning the way in which technology solutions are designed and developed across the firm
  • Collaborated within the team across the Global Technology and Global Business Audit teams while establishing the framework by which the audit department will assess and review our technology architecture and engineering efforts based on regional and global audits covering all aspects of BlackRock's Technology portfolio, including application systems and related data platforms, infrastructure components such as networks, operating systems, data centers, and messaging platforms as well as activities related to cyber security and cloud-related control evaluation
  • Have also partnered in business-integrated audits in which the technology components of various BlackRock business units are evaluated for control effectiveness, resiliency and scalability
  • Direct experience within technology audit or technology risk at a complex organization, Integrated Aladdin Platform for clients, ongoing maintenance and handling client workflows and requirements
  • Executing client projects – initiating, planning, execution, monitoring & closure of project
  • Exposure to processes and systems/processes of Risk Management, Securities and Funds Settlement/Clearance, Compliance checks and other back-office and exchange related processes/functions
  • Stake Holder Management – managing the stake holder's expectations and effectively delivering the ask to the internal teams
  • Gathering client requirements and partnered with the development teams to work out on a feasible solution/product for the client

Assistant Manager (Business Analyst, Business Process Excellence)

IndiaBulls Securities Ltd.
07.2010 - 02.2011
  • Providing Strategic Consulting for Controlling & Improvising on Internal operations in Funds & Stocks
  • Requirements gathering and creating concise and understandable Business functional specifications document
  • Involves interaction/co-ordination between Technology Team and the business users
  • Feasibility analysis to determine how realistic the requirements are in terms of effort, time, costs and rewards
  • This is done in consultation with the Technology Team, Business Users and Process Owners
  • Involves Interaction with user and Technology Team
  • Internal Audit on internal operations pertaining to Funds Settlement/ clearance & Stocks settlement / clearance, compliance checks in back office
  • Follow-up of Internal Audits and timely closure of the same
  • Constantly evaluating and improvising processes through Data Collection, Analysis and Reporting & Exhibiting Performance dashboards to measure efficiency levels & drive performance like Processing status, Rejection reports, TAT reports etc

Financial Analyst – Depository Services

IndiaBulls Group
03.2005 - 04.2008
  • Coordinating with Vendor (Synergy Software's Ltd) for daily new requirements & modifications
  • Evaluted periodic internal audit of depository in order to maintain adequate adherence towards various regulatory measures
  • Maintaining ledger accounts, bank reconciliation of statements, assets valuation, inventory monitoring
  • Assisting in preparation of interim report and balance sheet
  • Analysis and Management Reporting - Preparing MIS reports and Quality Dashboard for Top Management Preparation of top niche client's valuation on the daily basis
  • Pan India Client Billing & Reports generation from NSDL & Back-office Software's

Education

MBA (Finance) -

ICFAI Business School
01.2010

BBA (Regular) -

JIMS, Guru Gobind Singh Indraprastha University, Delhi
01.2004

Certification

  • Oracle Certified Associate (Certification) Oracle USA
  • Six Sigma – Green Belt - Indian Statistical Institute, Delhi
  • Python 101, ACADS USA

Timeline

Head of Aladdin Product Services

BlackRock
05.2011 - Current

Assistant Manager (Business Analyst, Business Process Excellence)

IndiaBulls Securities Ltd.
07.2010 - 02.2011

Financial Analyst – Depository Services

IndiaBulls Group
03.2005 - 04.2008

Regional Manager – Aladdin Client Services and Product Expert

BlackRock

MBA (Finance) -

ICFAI Business School

BBA (Regular) -

JIMS, Guru Gobind Singh Indraprastha University, Delhi

Technical Toolkit

Agile Methodologies, Sprint, SDLC, Client Digital transformations, RFPs, Workflow analysis and Demos, Business & Requirement Analysis (BRDs), MS Azure, SQL, Snowflake, Power BI, BlackRock Aladdin, JIRA, AHA, Airtable, Spark, JSON, and XML Scripting, Advance Excel, Service Now, Customer Delight, Customer Satisfactory Rating, Metrics, User engagement, Strategic client initiatives, Client Experience, Business and Technology audit, Information Security and Technology Risk Management

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Pavnit Serah