PAVURALA NAVYA
Khammam
Summary
Dynamic Research Analyst with a proven track record at iv solutions, adept at identifying market opportunities and driving strategic insights. Skilled in Excel and equipped with strong communication abilities, I excel in delivering impactful research and fostering customer relationships, ensuring satisfaction and loyalty through effective problem-solving and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Research Analyst
iv solutions
hyderabad
10.2024 - 01.2025
- Assisted with business plans by providing research-based inputs about target markets.
- Analyzed market trends and identified potential business opportunities.
Tele caller and Computer operator
JUST HAP E-COMMERCE
khammam
12.2021 - 08.2024
- Designed survey instruments and questionaries to obtain desired data.
- Broke down objections using friendly, persuasive strategies.
- Maintained accurate records of customer interactions in the database.
- Trained new staff on call procedures and customer service protocols.
- Answered incoming calls and provided accurate information to customers.
Tele caller and Computer operator
dtdc courier
khammam
03.2019 - 11.2021
- Making calls to potential customers
- Explaining company services and products
- Maintaining daily call records
- Submitting daily progress reports
- Resolved customer inquiries and issues efficiently and professionally.
- Provided customer support through phone, email, and chat channels.
Education
MBA - HR
Daripally Anantha Ramulu Group of Institutions
Khammam07-2025
BA -
Dr. BR Ambedkar Open University
KHAMMAM05-2023
Board of Intermediate -
Krishnaveni Junior College
Khammam06-2018
Board of Secondary Education -
Nirmal Hridai High School
Khammam05-2015
Skills
- Quick learner
- Good at MS Word
- Good at Excel
- Good communication skills
- Decisive
- Duty conscious
- Optimistic
- Diplomatic skills
- Analytical skills
- Problem solving
- Thirst to learn
- Patience
- Sincere
- Hard work
- Customer service
Disclaimer
I solemnly declare that the information in this resume is true to the best of my knowledge and belief.
Languages
Telugu
First Language
English
Intermediate (B1)
B1
Timeline
Research Analyst
iv solutions
10.2024 - 01.2025
Tele caller and Computer operator
JUST HAP E-COMMERCE
12.2021 - 08.2024
Tele caller and Computer operator
dtdc courier
03.2019 - 11.2021
MBA - HR
Daripally Anantha Ramulu Group of Institutions
BA -
Dr. BR Ambedkar Open University
Board of Intermediate -
Krishnaveni Junior College
Board of Secondary Education -
Nirmal Hridai High School