Summary
Overview
Work History
Education
Skills
Disclaimer
Languages
Timeline
Generic

PAVURALA NAVYA

Khammam

Summary

Dynamic Research Analyst with a proven track record at iv solutions, adept at identifying market opportunities and driving strategic insights. Skilled in Excel and equipped with strong communication abilities, I excel in delivering impactful research and fostering customer relationships, ensuring satisfaction and loyalty through effective problem-solving and a commitment to excellence.

Overview

6
6
years of professional experience

Work History

Research Analyst

iv solutions
hyderabad
10.2024 - 01.2025
  • Assisted with business plans by providing research-based inputs about target markets.
  • Analyzed market trends and identified potential business opportunities.

Tele caller and Computer operator

JUST HAP E-COMMERCE
khammam
12.2021 - 08.2024
  • Designed survey instruments and questionaries to obtain desired data.
  • Broke down objections using friendly, persuasive strategies.
  • Maintained accurate records of customer interactions in the database.
  • Trained new staff on call procedures and customer service protocols.
  • Answered incoming calls and provided accurate information to customers.

Tele caller and Computer operator

dtdc courier
khammam
03.2019 - 11.2021
  • Making calls to potential customers
  • Explaining company services and products
  • Maintaining daily call records
  • Submitting daily progress reports
  • Resolved customer inquiries and issues efficiently and professionally.
  • Provided customer support through phone, email, and chat channels.

Education

MBA - HR

Daripally Anantha Ramulu Group of Institutions
Khammam
07-2025

BA -

Dr. BR Ambedkar Open University
KHAMMAM
05-2023

Board of Intermediate -

Krishnaveni Junior College
Khammam
06-2018

Board of Secondary Education -

Nirmal Hridai High School
Khammam
05-2015

Skills

  • Quick learner
  • Good at MS Word
  • Good at Excel
  • Good communication skills
  • Decisive
  • Duty conscious
  • Optimistic
  • Diplomatic skills
  • Analytical skills
  • Problem solving
  • Thirst to learn
  • Patience
  • Sincere
  • Hard work
  • Customer service

Disclaimer

I solemnly declare that the information in this resume is true to the best of my knowledge and belief.

Languages

Telugu
First Language
English
Intermediate (B1)
B1

Timeline

Research Analyst

iv solutions
10.2024 - 01.2025

Tele caller and Computer operator

JUST HAP E-COMMERCE
12.2021 - 08.2024

Tele caller and Computer operator

dtdc courier
03.2019 - 11.2021

MBA - HR

Daripally Anantha Ramulu Group of Institutions

BA -

Dr. BR Ambedkar Open University

Board of Intermediate -

Krishnaveni Junior College

Board of Secondary Education -

Nirmal Hridai High School

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PAVURALA NAVYA