Pawan
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
Work History
Restaurant Crew Member
Shivam Restaurant
09.2022 - 11.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved customer complaints to patron satisfaction, resulting in repeat business.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Utilized POS system to receive and process food and beverage orders.
- Took orders, prepared meals, and collected payments.
Education
Hospitality
Baking Industry Training College
Bukit Merah03.2023
Skills
- Guest Relations Management
- Order Taking
- Drink Preparation
- Dining Area Maintenance
- Menu Memorization
- High-Volume Dining
- Cash Handling
- Menu Presentation
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Restaurant Crew Member
Shivam Restaurant
09.2022 - 11.2023
Hospitality
Baking Industry Training College
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