Pawan Bisht
Front Office Supervisor
Dubai Production City
Summary
Approachable Front Office Supervisor bringing more then 4 years of superior performance in administrative support and team leadership. Dedicated to fostering efficient and accurate office operations through superior attention to detail and excellent business acumen. Multitasks effectively and motivate coworkers to achieve high standard of communication.
Overview
10
10
years of professional experience
Work History
Front Office Supervisor
Habtoor Palace Dubai, LXR Hotels & Resorts
5 2020 - Current
- Contributed valuable insights during management meetings, ultimately influencing hotel policies and procedures for better guest satisfaction.
- Ensured compliance with all relevant local regulations regarding hotel operations and safety protocols.
- Monitored occupancy rates to maximize revenue while maintaining exceptional guest experience.
- Trained new team members on room controlling procedures, fostering positive work environment.
- Managed room inventory effectively to minimize overbooking situations.
Front Office Associate
Hilton Dubai Al Habtoor City
09.2018 - 03.2020
- Trained new front office associates in hotel policies, software usage, and customer service best practices.
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction
- Increased room occupancy with effective upselling techniques and personalized recommendations.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Front Desk Agent
The Oberoi Beach Resort, Al Zorah, Ajman, UAE (Pre-Opening Team)
02.2017 - 08.2018
Front Office Assistant
The Oberoi Amarvilas, Agra
05.2016 - 09.2016
Front Office Assistant
The Oberoi, New Delhi
07.2015 - 04.2016
Trainee
Radisson Blu Hotel New Delhi Paschim Vihar
12.2013 - 03.2014
Education
Bachelor of Science - Hospitality And Hotel Administration
IHM Jaipur, Indira Gandhi National Open University
Jaipur, India05.2015
Skills
Staff Supervision
Skilled in Opera, Micros, Sky Jana, VICAS and Medallia
Fire Safety Trainer
First Aid Trainer
Accomplishments
- AMEX Fine Hotels & Resorts audit champion of 2023
- Guest Satisfaction Survey Champion for the year of 2020-2021
- Associate of the Month for December 2020
- Guest Satisfaction Survey Champion for the quarter 2 2017
- Employee of the quarter 3 2016
Timeline
Front Office Associate
Hilton Dubai Al Habtoor City
09.2018 - 03.2020
Front Desk Agent
The Oberoi Beach Resort, Al Zorah, Ajman, UAE (Pre-Opening Team)
02.2017 - 08.2018
Front Office Assistant
The Oberoi Amarvilas, Agra
05.2016 - 09.2016
Front Office Assistant
The Oberoi, New Delhi
07.2015 - 04.2016
Trainee
Radisson Blu Hotel New Delhi Paschim Vihar
12.2013 - 03.2014
Front Office Supervisor
Habtoor Palace Dubai, LXR Hotels & Resorts
5 2020 - Current
Bachelor of Science - Hospitality And Hotel Administration
IHM Jaipur, Indira Gandhi National Open University