PAWAN CHUPHAL
Noida
Summary
Chief Operating Officer with a strong background in operational optimization and strategic growth within the etch sector. Proven ability to implement process improvements and manage client relationships, resulting in enhanced delivery efficiency. Experienced in leveraging technology to guide teams towards successful project completion and foster innovation.
Overview
16
16
years of professional experience
Work History
Chief Operating Officer
Gyan Era Learning Solutions Pvt. Ltd.
New Delhi
01.2020 - Current
- Drove strategic execution for high-growth edtech company by leading organizational operations.
- Executed digital transformation initiatives to enhance operational efficiency.
- Partnered with founders to expand company reach and launch new business areas.
- Developed SOPs and SLAs to improve customer success and service delivery.
- Analyzed and optimized processes, boosting productivity and reducing costs.
Vice President - Operations
Gyan Era Learning Solutions Pvt. Ltd.
New Delhi
01.2016 - 01.2020
- Strengthened operational structures to enhance delivery efficiency.
- Optimized onboarding and service workflows to improve customer experience.
- Established performance dashboards to support data-driven decision-making.
- Built accountable teams, promoting collaboration and responsibility.
General Manager - Operations
Gyan Era Learning Solutions Pvt. Ltd.
New Delhi
01.2013 - 01.2016
- Directed operational policy development, standardizing workflows and ensuring compliance and quality execution.
- Managed team performance through targeted training and support, fostering skill development and engagement.
- Developed strategic plans to align learning solutions with organizational goals.
- Collaborated with stakeholders to implement curriculum improvements, enhancing educational outcomes and promoting innovation.
Operations Manager
DNS Education Pvt. Ltd.
Haldwani
01.2010 - 01.2013
- Managed daily operations and major project implementations, developed operational policies, standardized workflows, and ensured compliance with quality standards.
- Ensured operational excellence by optimizing workflows and maintaining high standards of quality and delivery.
- Streamlined operational processes to enhance efficiency within educational programs.
- Coordinated staff training sessions to improve service delivery and team skills.
- Managed scheduling and resource allocation for multiple educational projects.
Education
COO Certification -
Indian Institute of Management
Indore01-2026
Diploma - Animation Film Making
MAAC Animation
Haldwani, Uttarakhand06-2020
MBA/PGDM - Marketing Management
Narsee Monjee Institute Of Management Studies
New Delhi03-2020
Bachelor's Degree -
Kumaun University
Haldwani, Uttarakhand04-2012
Skills
- Operational and project management
- Business development and process optimization
- Performance monitoring and risk assessment
- Data analytics and technology innovation
- Stakeholder negotiation and client management
- Leadership development and team leadership
- Communication and collaboration skills
- Digital transformation and strategic planning
- Customer success systems and learning management systems
Accomplishments
National-level basketball player who has played six times for the North Zone.
Timeline
Chief Operating Officer
Gyan Era Learning Solutions Pvt. Ltd.
01.2020 - Current
Vice President - Operations
Gyan Era Learning Solutions Pvt. Ltd.
01.2016 - 01.2020
General Manager - Operations
Gyan Era Learning Solutions Pvt. Ltd.
01.2013 - 01.2016
Operations Manager
DNS Education Pvt. Ltd.
01.2010 - 01.2013
COO Certification -
Indian Institute of Management
Diploma - Animation Film Making
MAAC Animation
MBA/PGDM - Marketing Management
Narsee Monjee Institute Of Management Studies
Bachelor's Degree -
Kumaun University
International Visits
- 2017, China, R&D and training for Robotics
- 2022, South Korea, Softwave 2022