PAWAN GARG
Gurgaon,Haryana
Summary
Accomplished Global Capability Centre (GCC) leader with over 30 years of expertise in the BFSI and Mining sectors. Demonstrated success in overseeing large teams and driving various transition and transformation initiatives within these industries. Proven track record of delivering impactful results through strategic leadership and effective program management. Adept at navigating complex business environments to achieve organizational goals and drive continuous improvement.
Overview
34
34
years of professional experience
Work History
General Manager - Strategy and Growth
Rio Tinto
01.2022 - 02.2025
- Responsible for GBS location and operating model strategy
- Responsible for central capability (Risk, Compliance, BCP, Analytics, Automation, Performance management, Process management, Knowledge management, Transition, Growth)
- Led insourcing program and significant growth of GBS function
India Hub Lead
Rio Tinto
01.2020 - 02.2025
- Responsible for India Hub strategy, Office management, employee engagement, EVP, CSR, Local compliance
- Led India management team
- Support or sponsor various local committees
- Ensured 100% compliance with Indian regulatory requirements, including board meeting regulations, Registrar of Companies (RoC), corporate social responsibility (CSR) provisions, tax, and labor laws
- Consistently improved employee satisfaction, achieving results above the group level for 5+ years
- Fostered a positive India office culture, focusing on employee engagement,
talent management, and compliance
General Manager - Payroll Operations
Rio Tinto
08.2020 - 12.2021
- Responsible for Payroll, Employee data Management, and Contact Centre capability across the world
- Acted as GPO for Payroll and EDM to drive improvement in Hire to retire process
- Led and implemented payroll strategy
- Supported implemented of Workday solution as core HR platform
- Led implemented of standard operating model and solution for off box entities
- Responsible for operational efficiency and compliance
General Manager - P2P
Rio Tinto
08.2017 - 01.2021
- Responsible for P2P operations across 45 countries, 250 sites, 2.5m invoices, $30b payments, 600 staff, $8m budget, 1m master data, 40k suppliers
- Acted as Payroll GPO to drive improvement in e2e value chain
- Responsible for simplifying administrative task and free up frontline staff time
- Accountable for driving digitization via RPA, tool adoption (delivered significant increase in digital invoicing, touch less processing, cycle time, 40% to 70% electronic invoices)
- Accountable for payment on time performance (POT 95%, SME payment improved from 56% to 95%)
- Partner with business and FBP to improve working capital
- Manage outsource operations in India and Poland
- Drive efficiency (delivered 30% HC reduction)
Global Process Owner (Director, Purchase to Pay)
Fidelity International
04.2016 - 08.2017
- Company Overview: Fidelity International offers world class investment solutions and managing assets USD $272 billion globally.
- End to end accountability for Purchase to Pay strategy, change program, and delivery function
- Leading P2P scale and efficiency program to deliver improvement in purchase order compliance (30% to 90%), headcount saving (30%), rationalization of suppliers (50% reduction)
- Led implementation of Oracle Accounts Payable fusion and OCR technology globally - managing change from country specific to global process
- Leading Global Procurement system strategy to standardize and rationalize systems – implementing Coupa as global T&E solution, evaluating integrated P2P solution (Coupa, SAP Ariba, Oracle eBusiness)
- Leadership and management team of 50 staff across India and China with multi lingual capability – grooming and developing talent and SME's
- Setting up centralized sourcing support, analytics and tactical sourcing function enabling $20 million saving target
- Ensure effective and efficient delivery - 10K suppliers, 3000 users, 70K invoices, $700M spend – improved payment on time from bottom quartile to top quartile performance (D&B rating)
- Strengthen risk and control environment – 90% reduction in duplicate payment incidents, 60% reduction in balance sheet exposure, improvement in tax accounting and reclaim
- Stakeholder management across function and geographies – Business, CFO, Controllers, Treasury, Tax, Compliance and Legal
- Fidelity International offers world class investment solutions and managing assets USD $272 billion globally.
Global Process Owner (Associate Director, Accounts Payable)
Fidelity International
08.2013 - 03.2016
- Company Overview: Fidelity International offers world class investment solutions and managing assets USD $272 billion globally.
- End to end accountability for Purchase to Pay strategy, change program, and delivery function
- Leading P2P scale and efficiency program to deliver improvement in purchase order compliance (30% to 90%), headcount saving (30%), rationalization of suppliers (50% reduction)
- Led implementation of Oracle Accounts Payable fusion and OCR technology globally - managing change from country specific to global process
- Leading Global Procurement system strategy to standardize and rationalize systems – implementing Coupa as global T&E solution, evaluating integrated P2P solution (Coupa, SAP Ariba, Oracle eBusiness)
- Leadership and management team of 50 staff across India and China with multi lingual capability – grooming and developing talent and SME's
- Setting up centralized sourcing support, analytics and tactical sourcing function enabling $20 million saving target
- Ensure effective and efficient delivery - 10K suppliers, 3000 users, 70K invoices, $700M spend – improved payment on time from bottom quartile to top quartile performance (D&B rating)
- Strengthen risk and control environment – 90% reduction in duplicate payment incidents, 60% reduction in balance sheet exposure, improvement in tax accounting and reclaim
- Stakeholder management across function and geographies – Business, CFO, Controllers, Treasury, Tax, Compliance and Legal
- Fidelity International offers world class investment solutions and managing assets USD $272 billion globally.
Global Process Owner
ANZ
11.2006 - 08.2013
- Company Overview: ANZ is the fourth largest bank in Australia, and the number one bank in New Zealand with assets of AUD$480 billion.
- Worked in diverse roles across Purchase to Pay, HR shared Services, Project management, Risk Management including secondment to Australia, Hongkong, and Singapore.
- Global process owner responsible for 22 countries, 50K suppliers, 10K users, 200K invoices, AUD3 billion spend
- Led and supported global strategic projects, process transformation, design and implementation of shared services model across Asia, NZ and Australia
- Influenced key stakeholders (CFO, COO, Sourcing and Finance) to move from country specific to shared solution
- Reduced procure to pay solution cost significantly (from AUD 8 million to 2 million) by negotiation and de-scoping non critical components (invoice scanning and collection centre, integration with PeopleSoft finance) for day 1 go live – recognized as one of the best project by global stakeholders
- Implemented operational scorecard, production management, forward planning, matrix and six sigma culture
- Implemented knowledge management system to update process maps and improve cross skilling ratio across teams
- Strengthen stakeholder confidence by implementing transparent reporting, no surprise culture, formal change management, structured and proactive engagement
- Strengthen control environment to mitigate the risk inherited to accounts payable function.- delivered audit rating of 2, the function was rated 4 with 46 issues in the previous year
- Uplifted service delivery and customer value proposition through business transformation and continues improvement initiatives - 100% SLA compliance, 30% Productivity improvement, Input quality improvement by 50%, error free operations with 40% of the staff Zero Hero's, Customer satisfaction score of 75%. Reduction in complaints by 30%, Staff engagement score of 73%
- ANZ is the fourth largest bank in Australia, and the number one bank in New Zealand with assets of AUD$480 billion.
Group Risk
Fidelity Investment
07.2005 - 11.2006
Global Accounting & Sarbanes Oxley
American Express
08.2000 - 06.2005
Senior Co-ordination Officer
Bajaj Electricals
01.1998 - 08.2000
Senior Accounts Executive
HCL Picker
07.1996 - 01.1998
Accounts Assistant
Onida Finance
07.1995 - 07.1996
Junior Accounts Executive
Sakura Seimitsu
07.1994 - 07.1995
Accounts Trainee
Dinesh Garg & Associates
04.1991 - 06.1994
Education
PG Diploma - Business Management, International Business - MBA
Institute of Management Technology
01.2005
Bachelor of Commerce - Finance & Accounting
University of Delhi
01.1994
Trainings Attended
- Certified Customer Service Manager from CSIA, Australia
- Six Sigma Green Belt at American Express
- Business Leadership Program at ANZ
International Exposure
- Short term assignment in USA, Australia, Singapore, and Hongkong
- Business trip to USA, Bermuda, Australia, New Zealand, Singapore, Hong Kong, UK, Luxembourg, Italy, France, Germany
Timeline
General Manager - Strategy and Growth
Rio Tinto
01.2022 - 02.2025
General Manager - Payroll Operations
Rio Tinto
08.2020 - 12.2021
India Hub Lead
Rio Tinto
01.2020 - 02.2025
General Manager - P2P
Rio Tinto
08.2017 - 01.2021
Global Process Owner (Director, Purchase to Pay)
Fidelity International
04.2016 - 08.2017
Global Process Owner (Associate Director, Accounts Payable)
Fidelity International
08.2013 - 03.2016
Global Process Owner
ANZ
11.2006 - 08.2013
Group Risk
Fidelity Investment
07.2005 - 11.2006
Global Accounting & Sarbanes Oxley
American Express
08.2000 - 06.2005
Senior Co-ordination Officer
Bajaj Electricals
01.1998 - 08.2000
Senior Accounts Executive
HCL Picker
07.1996 - 01.1998
Accounts Assistant
Onida Finance
07.1995 - 07.1996
Junior Accounts Executive
Sakura Seimitsu
07.1994 - 07.1995
Accounts Trainee
Dinesh Garg & Associates
04.1991 - 06.1994
Bachelor of Commerce - Finance & Accounting
University of Delhi
PG Diploma - Business Management, International Business - MBA
Institute of Management Technology
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