Pawan Gond

• Managed six Dark Stores in South Delhi, increasing operational efficiency across locations.
• Resolved rider issues and efficiently handled cash-related discrepancies.
• Addressed store-related challenges to maintain smooth operations.
• Facilitated resolution of rider strikes, ensuring minimal disruption to service.
• Involved over 600 Riders Handles, optimizing fleet management processes.
• Identified needs of customers promptly and efficiently.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Managed household errands and other essential duties.
• Shift decided the rides worked properly.

* Oversaw hub operations with a workforce of over 40 employees.

* Managed daily processing of 1,500 forward and 150 reverse shipments.

* Coordinated pickup, connection, and timely delivery of shipments.

* Resolved DEPS loading and unloading issues to maintain operational efficiency.

* Tracked all NDR shipments and communicated updates to the client team.

* Handled vendor escalations and resolved inquiries via email or calls.

* Arranged closure for missing or damaged shipments effectively.

• Take Care About All Hub Operation
• Handling 90+ Employees in the hub.
• Handle 2500 Plus Forward Shipments Everyday
• Handle 700 Reverse Shipments Everyday
• Take Care About RTO Shipments
• Planning Pickup, Connectivity & Delivery on time.
• Resolve DEPS Loading & Unloading on time.
• Coordinating with clients and arranging pickup and delivery by resolving issues.
• Keep the track of all NDR shipments according to the Client team.
• Handling Escalations regarding Vendors & Solving queries raised by vendors on mails or call.
• Arranging the closure for Missing/Damaged Shipments.
• Handling Complete Delivery & Reverse Pickup.
• Maintaining the data of COD & Pre Paid Shipments.
• Handling Gorakhpur Manpower & Vehicle management.
• Keep the track of all NDR shipment & sharing to the Client team.

• Managed operations for a hub with over 40 employees.
• Oversaw the daily processing of 1,200 forward shipments and 100 reverse shipments.
• Coordinated timely pickups, connections, and deliveries to enhance efficiency.
• Resolved loading and unloading issues within designated timeframes.
• Facilitated client coordination for pickup and delivery by addressing concerns.
• Tracked all non-delivery report shipments and communicated updates to the client team.
• Addressed vendor escalations and resolved queries via email or collaboration.
• Maintained database of cash on delivery and prepaid shipments.