Pawan Joshi
Customer Service Representative
Pune,MH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities with 6 years of experience. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Provilac Dairy Farm
Pune, Maharashtra
10.2021 - Current
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Recorded product or service failure complaints and notified appropriate departments.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Service Representative
Laxmi Developers
Pune, Maharashtra
11.2016 - 09.2021
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Amazon
Pune, MH
02.2016 - 08.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Provided information regarding charge accounts and loyalty programs.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Recommended products to customers, thoroughly explaining details
- Offered advice and assistance to customers, paying attention to special needs or wants
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Leveraged sales expertise to promote products and capitalized on upsell opportunities
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services and company information
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Provided information regarding charge accounts and loyalty programs
- Managed 80 customer calls per day
Education
No Degree - Science Education
Kendriya Vidyalaya Southern Command
Camp, Pune 04.2009 - 03.2010
No Degree - 3D Design in Revit
SW Systems
Shaniwar Peth, Pune 05.2015 - 07.2015
Skills
Inventory procurement
Customer service
Adaptability
Business planning
Complaint resolution
Report preparation
Sales expertise
Creative problem solving
Timeline
Customer Service Representative
Provilac Dairy Farm
10.2021 - Current
Customer Service Representative
Laxmi Developers
11.2016 - 09.2021
Customer Service Representative
Amazon
02.2016 - 08.2016
No Degree - 3D Design in Revit
SW Systems
05.2015 - 07.2015
No Degree - Science Education
Kendriya Vidyalaya Southern Command
04.2009 - 03.2010