Pawan Joshi
Senior Business Analyst
Gurgaon
Summary
Professional with significant experience in business analysis, skilled in data-driven decision-making, and process optimization. Strong focus on team collaboration and delivering impactful results. Reliable in adapting to changing needs while leveraging skills in stakeholder management, requirement gathering, and strategic planning. Recognized for analytical thinking, problem-solving abilities, and effective communication.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Senior Business Analyst
Teleperformance
Gurgaon
09.2024 - 02.2025
- Analyzed sales data using Google sheets and Salesforce to generate actionable insights and drive sales performance improvements.
- Maintained and cleaned Salesforce and ZoomInfo databases, ensuring accurate and relevant lead generation data for outreach and pipeline management.
- Performed data scrubbing and cleansing to ensure CRM and sales databases, such as Salesforce and ZoomInfo, maintain high accuracy and relevancy for lead generation.
- Leveraged Sales Loft and Salesforce automation tools to streamline the sales process, improve lead engagement, and enhance communication efficiency within the sales team.
- Collaborated with cross-functional teams, using tools like Kerrigan and Moma, to align on business strategies, provide performance reports, and optimize sales workflows.
Operations Manager
Purearth Wellness Private Limited
10.2022 - 10.2023
- Managed key client communications and streamlined documentation, ensuring efficient operations and positive relationships.
- Utilized Power BI and Excel for financial forecasting, COGS preparation, and supply chain optimization, enhancing data-driven decision-making.
- Led project planning, reporting, and business strategy execution, leveraging Power BI dashboards to track performance and align with organizational goals.
- Developed and optimized SOPs, executed process improvements, and effectively managed teams to drive operational efficiency.
- Maintained strong relationships with banks, accountants, and vendors while overseeing end-to-end supply chain operations for seamless product delivery.
Key Account Manager
Classplus
Noida
08.2021 - 09.2022
- Managed a diverse portfolio of 40+ clients, building strong relationships, providing tailored solutions, and ensuring client satisfaction through proactive communication and support.
- Led seamless onboarding and training while leveraging Salesforce to track customer interactions, ensuring smooth transitions, optimal service utilization, and efficient issue resolution.
- Utilized Excel for forecasting monthly revenue, contributing to strategic decision-making while overseeing a GMV of ₹4 Crores per month.
- Drove online transactions, cross-selling strategies, and indirect revenue generation, leveraging Salesforce reports and Excel-based insights to track performance and optimize sales efforts.
- Conducted data analysis to optimize business processes and performance, collaborating with cross-functional teams (Tech, Support, Accounts) to ensure efficient operations and achievement of targets.
Business Operations Analyst
Zupinn Business Solutions Private Limited
Pune
02.2017 - 05.2021
- Drove significant revenue growth by effectively selling SEO, App, and web development services, leveraging Salesforce to track leads, sales pipeline, and customer interactions.
- Managed a portfolio of high-value clients, delivering customized strategies and using Excel-based performance tracking to enhance ROI and client engagement.
- Utilized SQL queries to analyze customer data, improve targeting, and increase the number of qualified leads, resulting in higher conversion rates.
- Conducted in-depth market research using Power BI, Salesforce reports, and Excel analytics to identify trends, refine sales strategies, and expand the client base.
- Developed interactive Power BI dashboards to visualize sales performance, customer trends, and pipeline health, enabling data-driven decision-making.
- Collaborated with product and marketing teams to align sales pitches with industry trends and client needs, enhancing overall sales effectiveness.
- Prepared and presented data-driven sales reports using Power BI.
Education
MBA - Operations Management
SCMHRD
Pune 06.2016 - 10.2018
B.Tech - Mechanical Engineering
Kumaon Engineering College
Uttarakhand 06.2007 - 05.2011
Skills
Excel
Salesforce
Sales loft
SQL
LinkedIn Sales Navigator
Microsoft Power BI
ZoomInfo
Slack
Customer needs assessment
Client relationship management
Stakeholder management
Requirements gathering
Timeline
Senior Business Analyst
Teleperformance
09.2024 - 02.2025
Operations Manager
Purearth Wellness Private Limited
10.2022 - 10.2023
Key Account Manager
Classplus
08.2021 - 09.2022
Business Operations Analyst
Zupinn Business Solutions Private Limited
02.2017 - 05.2021
MBA - Operations Management
SCMHRD
06.2016 - 10.2018
B.Tech - Mechanical Engineering
Kumaon Engineering College
06.2007 - 05.2011
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