Pawan Kishore
Hospitality Professional
Indirapuram
Summary
Hospitality Professional (Offering over 12 years of experience) Seeking challenging assignments with growth-oriented Hospitality industry where I can utilize my experience & expertise to contribute towards organization’s objectives
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Café de Flora
02.2025 - Current
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Carefully interviewed, selected, trained, and supervised staff.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Strengthened restaurant reputation with launch of innovative marketing campaigns.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Restaurant Manager
Breakin’ Brew
02.2024 - 02.2025
- Opened new restaurant, Lead of Preopening team.
- Food partner integration.(Swiggy/Zomato)
- Sales & Marketing.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Assistant Restaurant Manager
Breakin’ Brew
01.2023
- Learning & Development of the staff.
- Responsible for all Restaurant Operation.
- Handles social media platforms for restaurant on Facebook and Instagram.
- Responsible for Menu designing, Costing for Recipes & other reports.
- Taking care of whole property and first person of contact.
- Designed SOP ‘s Manual
Assistant Restaurant Manager
Park Plaza
01.2020 - 04.2020
- Incharge of Coffee Shop Promenade & Rouge Bar, Indulge in day to day activities.
- Breakfast Planning for travel groups.
Food and Beverage Executive
Park inn by Radisson
06.2019 - 01.2020
Captain
Radisson
05.2017 - 02.2019
- Ensuring the highest standards of food and beverage service.
- Ensuring Health & Safety and also hygiene procedures & standards are maintained.
- Having an in-depth knowledge of all menus.
- Responsible for training & developing department staff.
- Dealing with and resolving customer complaints.
- Maximizing all business opportunities to drive sales.
- Ensuring high profitability and cost control through effective inventory management.
- Overseeing client bookings & reservations
- Organizing the daily and weekly roaster for the outlet staff.
- Ability to create a great atmosphere & be an inspirational supervisor to the staff.
Bartender
Park Plaza
04.2016 - 04.2017
- Responsible for daily inventory.
- Record of all operational equipment
- Record of the bar book
- Spoilage and spillage management.
- Duty allocation
- Planning menu and decoration for special occasions. Like Halloween, Oktoberfest etc.
Steward
Park Plaza
08.2015 - 04.2016
- Daily tallying of budget and sale of the outlet
- Record of all operational equipment
- Record of the Inventory
- Guest satisfaction
- Emphasis on repeated guest.
- Decoration on special food festivals. Like kashmiri, punjabi, south indian "etc"
- To record the guest information by giving feedback form.
Steward
Indian Habitat Center
01.2012 - 07.2015
- Handling operation of the outlet
- Fulfilling food & beverage service needs of guests
- Maintenance and upkeep of the outlet
- Making guest history for future records
- Maintaining stock and daily requisition
- Doing closing as well as opening of the outlet
- At "The All American Diner" run by Old World Hospitality
Education
3-YEAR BACHELOR DEGREE OF HOTEL MANAGEMENT -
Intermediate - undefined
01.2008
Matriculation - undefined
01.2006
Skills
Experienced hospitality professional
Process implementation expertise
Achieve Guest satisfaction standards
Effective leadership and team collaboration
Thrives in challenging and dynamic environments
Beverage operations expertise
Recruitment & Training
Understanding how to optimize menu items for profitability
Training
- The Imperial, New Delhi
- Undergone Six Months Industrial Training Exposure in all major departments.
Timeline
Restaurant Manager - Café de Flora
02.2025 - Current
Restaurant Manager - Breakin’ Brew
02.2024 - 02.2025
Assistant Restaurant Manager - Breakin’ Brew
01.2023
Assistant Restaurant Manager - Park Plaza
01.2020 - 04.2020
Food and Beverage Executive - Park inn by Radisson
06.2019 - 01.2020
Captain - Radisson
05.2017 - 02.2019
Bartender - Park Plaza
04.2016 - 04.2017
Steward - Park Plaza
08.2015 - 04.2016
Steward - Indian Habitat Center
01.2012 - 07.2015
C.B.S.E - Intermediate,
C.B.S.E - Matriculation,
Himalayan Institute of Technology - 3-YEAR BACHELOR DEGREE OF HOTEL MANAGEMENT,