Pawan Kulkarni
Vijapur,GJ
Summary
Dynamic Area Business Manager with extensive experience in sales, operations, and territory management. Championed new product launches, implemented strategic business plans, and consistently exceeded sales targets. Skilled in team leadership, process improvements, and customer relationship management, bringing a proactive approach to driving business growth and operational efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Area Business Manager
Hiranandani Financial Services
09.2023 - 06.2024
- Championed new product launches within the assigned territory, driving awareness and demand among key customers.
- Increased sales revenue by implementing strategic business plans and expanding client base.
- Implemented efficient territory management practices, optimizing resource allocation and coverage.
- Conducted regular business reviews with team members, identifying areas for improvement and growth opportunities.
- Provided ongoing training for sales representatives in product knowledge, selling techniques, and account management skills.
- Improved operational efficiency by streamlining processes and implementing best practices across the team.
- Managed a team of sales representatives, providing coaching and guidance to improve performance and achieve targets.
- Exceeded annual sales targets consistently through proactive prospecting, effective pipeline management, and diligent follow-up efforts.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Senior Branch Manager
U Grow Capital Pvt Ltd
11.2021 - 07.2023
- Managed daily operations while maintaining a high level of efficiency, productivity, and customer service.
- Streamlined workflow processes to increase operational efficiency without compromising on service quality or delivery speed.
- Implemented data-driven decision-making tools, enabling the team to focus on strategic growth areas for increased branch success.
- Ensured regulatory compliance by keeping abreast of industry developments, updating policies as necessary, and conducting regular audits.
- Boosted employee morale through effective communication, recognition initiatives, and opportunities for career development.
- Drove process improvements which led to increased accuracy in financial reporting and reduced manual labor.
- Created new revenue streams and recruited talented staff for branch offices.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
- Consulted customers to boost product sales and services.
- Examined customer loan applications for loan approvals and denials.
Manager
Bajaj Finserv Pvt Ltd
02.2015 - 10.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales Collection Execituve
TVS Credit Services Limited
05.2014 - 02.2015
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Commerce - Accounting And Finance
Jahanabad College
Bodh Gaya, India03.2012
Skills
- Key Account Management
- Operations Management
- Sales management
- Territory Management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
- Adaptability and Flexibility
- Staff Training and Development
- Goal Setting and Achievement
- Team building
- Sales Targeting
Timeline
Area Business Manager
Hiranandani Financial Services
09.2023 - 06.2024
Senior Branch Manager
U Grow Capital Pvt Ltd
11.2021 - 07.2023
Manager
Bajaj Finserv Pvt Ltd
02.2015 - 10.2021
Sales Collection Execituve
TVS Credit Services Limited
05.2014 - 02.2015
Bachelor of Commerce - Accounting And Finance
Jahanabad College
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