Pawan Kumar
Delhi
Summary
Motivated individual with experience in customer service and sales, adept at making critical decisions, managing deadlines, and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
Key Account Manager
Clear
Gurgaon
08.2022 - Current
- Built and maintained strong client relationships to drive business growth.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Conducted economic and demographic research and analysis to produce critical reports.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Negotiated prices, terms of sales and service agreements.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Sales Manager
Wigzo Technologies Private Limited
06.2021 - 08.2022
- Established and developed strategies for identifying and closing new sales opportunities directly with targeted key strategic accounts and new strategic prospects
- Presented value proposition and solutions using appropriate value‑based sales approaches and techniques, including team and/or consultative presentations and efforts
- Facilitated meetings with key leaders and collaborated with project teams to ensure timely decision‑making and effective communication between project stakeholders at all levels
- Researched the markets and extracted data, then used negotiation and manipulation skills to generate monthly and annual sales reports
Businesses Development Sales Intern
Teknobuilt Solutions Private Limited
05.2020 - 07.2020
- Prepared a variety of different written communications, reports, and documents to ensure smooth operations
- Recorded project details such as task progress, resources costs, and allotted budgets to analyze performance, generate performance reports for key leaders and implement corrective measures
- Worked closely with Business development executive to maintain optimum levels of communication to effectively and efficiently complete projects
Customer Support Executive
Voonik Technologies Pvt Ltd
Bangalore
02.2016 - 12.2016
- Diligent and proactive customer handling professional with experience in managing phone, online and consultative communications with customers
- Proactively identified sales opportunities and built strong relationships with current and prospective customers to achieve targets
- Exceeds clients' expectations and improves employee satisfaction, Customer satisfaction with forward‑thinking strategies focused on addressing customer needs and resolving concerns
Education
M.B.A - Marketing & Operation
Symbiosis Institute of Management Studies
Bachelor of Engineering - Electrical and Electronics
East West Institute of Technologies
10th and 12th standard -
Kendriya Vidyalaya
Skills
Client managementExcel and power point knowledge
Account development
Product and service sales
Certification
Certification from Government affiliated Swayam Portal in Brand Management and Strategic Management
Timeline
Key Account Manager
Clear
08.2022 - Current
Sales Manager
Wigzo Technologies Private Limited
06.2021 - 08.2022
Businesses Development Sales Intern
Teknobuilt Solutions Private Limited
05.2020 - 07.2020
Customer Support Executive
Voonik Technologies Pvt Ltd
02.2016 - 12.2016
M.B.A - Marketing & Operation
Symbiosis Institute of Management Studies
Bachelor of Engineering - Electrical and Electronics
East West Institute of Technologies
10th and 12th standard -
Kendriya Vidyalaya