Pawan Kumar
Bangalore
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Title Assistant
First American India
Bangalore
03.2024 - Current
- He functioned as a Personal Title Assistant for Presto, playing a
pivotal role in managing real estate transaction projects.
- Compiled data from various sources into meaningful reports.
- Maintained confidential files, records, and other documents.
- Responded to customer inquiries via email.
- Served as a liaison between departments to ensure efficient communication flow.
- Managed multiple projects simultaneously while meeting strict deadlines.
- Maintained regular communications with clients to discuss and resolve issues.
OCM - Organizational Change Management Admin
First American- India
03.2023 - 03.2024
- As a Change Management Admin, he spearheaded the consolidation of feedback from employees and clients, focusing on enhancing the internal software
- Analyzed data collected from stakeholder interviews, surveys, focus groups. to assess current levels of engagement with organizational changes.
- Conducted research and gathered feedback from stakeholders regarding proposed changes within the organization.
- Working alongside diverse teams, he ensured the smooth integration of changes while proactively addressing potential risks
- He conducted educational sessions to familiarize employees with new procedures, tools, and software, while consistently providing progress updates aligned with industry best practices.
Title Assistant
First American- India
01.2020 - 03.2023
- He functioned as a Personal Title Assistant for Princeton, New Jersey, playing a pivotal role in managing real estate transaction projects
- His responsibilities were instrumental in ensuring the smooth execution of these transactions
- He adeptly orchestrated numerous projects from initiation to completion, consistently delivering exceptional results with strict timelines
- His effective project management skills ensured smooth coordination among teams, resulting in successful and on-budget outcomes.
- Client Interaction and Coordination: He engaged in direct client interaction, effectively addressing inquiries related to title and escrow processes
- His adept coordination skills facilitated seamless collaboration among various parties involved in real estate transactions, ensuring compliance with all necessary requirements.
- Key Project Contributions: His contributions significantly improved communication channels among stakeholders, enabled proactive identification and resolution of property-related issues, and ensured the accurate and timely completion of all the projects.
Process Associate/Senior Process Associate
First American - India
01.2017 - 01.2020
- Conducted daily process reviews to identify areas for improvement and increased efficiency.
- His duties encompassed overseeing and executing various functions such as order management, order initiation, coordinating title projects
- Alongside these tasks, he delved into project management, ensuring project timelines, resources, and deliverables were effectively coordinated and executed.
- His interactions with clients and attorneys not only ensured transactional accuracy but also enhanced project management by aligning stakeholder expectations
- Additionally, He actively contributed to the project by creating knowledge databases, manuals, and overseeing the onboarding process for new projects
- His project management responsibilities extended to conducting quality update sessions, managing centralized email communication, and introducing continuous improvement methodologies, such as suggesting kaizen ideas, to streamline processes.
- Within the team, he played a pivotal role as a trainer, mentor, subject matter expert, and conducted cross-training sessions for employees across various international sites
- His prowess in project management was evident through their ability to maintain project timelines while meeting quality and production metrics, resulting in 13 recognitions as an outstanding employee and consistent achievement of 100% in SLA, quality, and production targets.
Education
BACHELOR OF COMMERCE (FINANCE) -
Bangalore University/Dr. NSAM First Grade College
07-2017
Skills
- Leadership
- Trainer
- Customer Service
- Decision Making
- Process Improvement
- Problem Solving
- Team-Oriented Individual
- Management Skills
- Organizational Skills
- Data Analysis
- Skill of Flexibility
- Negotiation Skills
- Conflict resolution abilities
- Research and analysis
Certification
Project Initiation: Starting a Successful Project
Foundations of Project Management
Languages
English
Awards
- 13 Times Outstanding Employee Award
- Peer to Peer Award
- Kaizen Award
Timeline
Title Assistant
First American India
03.2024 - Current
OCM - Organizational Change Management Admin
First American- India
03.2023 - 03.2024
Title Assistant
First American- India
01.2020 - 03.2023
Process Associate/Senior Process Associate
First American - India
01.2017 - 01.2020
BACHELOR OF COMMERCE (FINANCE) -
Bangalore University/Dr. NSAM First Grade College