Pawan Kumar
Noida
Summary
To reach a challenging position in the IT Infrastructure Services field where I can contribute the best of my skills and efforts for the growth of the company as well as for me to gain experience from the organization.
Having more than 7 + years of experience in IT Infrastructure Management, I handle all tasks assigned in the areas of System administration, Technical Specialist.
Overview
8
8
years of professional experience
Work History
Technical Specialist
Noventiq (Softline) pvt ltd.
08.2022 - Current
- Experience in administering & Advanced Troubleshooting O365 environment including Azure AD, AAD Connect, Exchange Online, OneDrive, SharePoint, MS TEAMS, Outlook, Office Apps, Other Microsoft Apps covered in M365 E5 License)
- Hands on experience with Microsoft Active Sync for Mobile and other handheld device management.
- Knowledge of Microsoft Defender for Endpoint (MDE), Microsoft Defender for Identity (MDI), Microsoft Defender for Office 365 (MDO) & (Microsoft Defender for Cloud Apps).
- Microsoft Intune MAM & MDM, Android, iOS, Windows, MAC OS.
- Gained expertise in Microsoft Copilot features and functionalities.
- Conditional Access (CA) Policies like (MFA, Trusted network/location/Etc)
- Knowledge of Email id management (Email creation/deletion and assigning rights)
- Monitoring Mail Queue & Health check-up
- Exchange Email account Creation\Modification\Deletion
- Exchange Email account forwarding\full-mail box-rights.
- Exchange Email send-as\ send-on behalf.
- Sending rights\send-as on Exchange Group Email.
- MRM Retention policies and MRM retention tag
- PST migration & Content search
- Knowledge of AAD connect server/PHS/PTA/ADFS
- App (Oath/SAML) integration using azure AD
- EOP (Anti phishing, Anti-Spam & Anti Malware)
- Patching of windows and exchange server & VAPT
- PowerShell script
- SPF, DKIM &DMARC records
- Knowledge of Exchange 2010 vs 2013 mail flow and roles
- SSO & SSPR Autodiscover/free busy
- Shared mailbox delegation/send as/send on behalf
- Creation, deletion/modification of group (DL/O365Group)\membership/sending permission on DL
- RBOC & Email forwarding
- SSL & TLS/Certificate PKI
- Hands-On Experience on ADFS, DNS, DHCP, FTP, IIS,GPO
- PowerShell Scripting
- Hands on Experience on Microsoft DLP, Condition Access Policy, Azure Information Protection, MFA, SSPR, Compliance, Licensing, Microsoft Intra etc.
System Administrator
MothersonSumi Infotech & Designs Ltd
08.2019 - 08.2022
- Hybrid DC\DR activity for mail flow testing
- Manage and Monitoring Azure AD Connect server
- Management of Shared Mailbox, DL, DDL and User mailbox using PowerShell scripting
- Bulk removal of license and assigning license using PowerShell scripting
- Bulk assignment of litigation hold, Default MRM policy, Online Archiving and MFA using PowerShell scripting
- Management of Mailbox server and Edge Server
- Conduct routine monitoring and analysis to include Audit evaluation
- Management of Windows server 2016 and 2019
- Monitoring Network connectivity between Hybrid and Edge Server
- Configure and optimize OneDrive for business to enable security file storage, sharing and synchronization for individual users.
- Manage Sites, sharing and offboarding personal data to team sites
- AAD/Intune create, maintain, update and delete CA policies
- CA for Windows, Android, iOS, MacOS
- Work closely with Information Security to establish & evolve Office 365 Access monitoring policies and guidelines
- Working with teams to update KB’s and knowledge skills related to Exchange online and security and compliance.
- Expertise on handling all Exchange Online related queries and incidents (Domain ID creation ,Deletion control management, Delegation)
- Manage and monitor Exchange Hybrid infrastructure and connected system towards Exchange Online
- Support issues related to the connected mail system like Security gateway and Data loss Protection system, Anti-Phishing, Anti-Spam etc.
- EOP (Anti phishing, Anti-Spam & Anti Malware)
- Patching of windows and exchange server & VAPT
- PowerShell script
- SPF, DKIM &DMARC records
- Knowledge of Exchange 2010 vs 2013 mail flow and roles
- SSO & SSPR Autodiscover/free busy
- Knowledge of Email id management (Email creation/deletion and assigning rights)
- Monitoring Mail Queue & Health check-up
- Exchange Email account Creation\Modification\Deletion
- Exchange Email account forwarding\full-mail box-rights.
- Exchange Email send-as\ send-on behalf.
- Sending rights\send-as on Exchange Group Email.
- MRM Retention policies and MRM retention tag
- PST migration & Content search
IT Service Delivery
Home Credit India Finance Pvt. Ltd.
06.2018 - 07.2019
- Act as a single point of contact for phone calls and emails from US/European users regarding IT issues and queries.
- Respond to customer requests via phone and e-mail in a timely and accurate manner.
- Provide end-to-end support for Servers/network, applications and operating system
- Analyse, Diagnose and Resolve Windows Server OS / Network, administration, application related issues
- Handle end to end ticket flow on BMC Remedy ITSM and Service Now tool.
- Escalate complex issues to appropriate teams for resolutions.
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
- Analyses problems with the service and resolves the issues on Desktop/Laptop/Server and Networks.
- Experience in supporting and troubleshooting Desktop, Laptops, Peripherals, Applications (MS Office 2007, 2010,2013,2016 etc.) and Windows 7, 8
- Working knowledge of using MS Office (Especially Outlook,2010,2013,2016,2019).
- Basic Active Directory knowledge. Creating user accounts, reset passwords, creating groups etc.
- Knowledge of troubleshooting Citrix, QTP, Oracle, SSL certificates, Microsoft Lync, SharePoint, and LiveMeeting will be added advantage.
- Basic Knowledge of IP addressing Networking, VPN, DNS, DHCP, TCP/IP and Antivirus.
- Install / uninstall various software and upgrade when necessary.
- Updating KB whenever there is a need.
- Following the various Escalation Matrix (Vendor, Internal and Customer defined)
Education
Graduation -
MJPRU university
BareillyIntermediate -
UP Board
High School -
Up Board
Skills
- Ability to lead & a good team member
- Ability to work independently and multitask in a fast-paced environment
Languages
- Hindi
- English
- Hindi
Operating Systems
Microsoft Windows 2008, Windows Server 2012 R2, Win Server 2016, Win Server 2019, Win Server 2022, Windows 8, Windows 10, Windows 11
Personal Information
- Father's Name: Mr. Balkishan Singh
- Date of Birth: 11/17/90
Timeline
Technical Specialist
Noventiq (Softline) pvt ltd.
08.2022 - Current
System Administrator
MothersonSumi Infotech & Designs Ltd
08.2019 - 08.2022
IT Service Delivery
Home Credit India Finance Pvt. Ltd.
06.2018 - 07.2019
Graduation -
MJPRU university
Intermediate -
UP Board
High School -
Up Board