Pawan Kumar Bora

Dynamic and high-achieving professional with over 7 years of experience in the travel and hospitality industry, including leadership roles at globally recognized organizations such as Marriott and Vrbo (Expedia Group). Known for consistently delivering outstanding customer service, resolving complex issues, and driving team performance. Rapid career progression is fueled by strong interpersonal skills, a results-oriented mindset, and a passion for creating seamless travelers and partner experiences. Recognized as Associate of the Year at Vrbo and recently promoted to Team Leader, managing and mentoring a high-performing support team.

• Worked collaboratively within high-volume teams at leading travel and hospitality companies, providing exceptional service to travelers and partners worldwide.
• Delivered top-tier support for major cable companies, assisting customers with technical, billing, and service concerns, resulting in high customer satisfaction scores.
• Consistently received top performance ratings in quarterly reviews by regional managers for accuracy, professionalism, and efficiency.
• Honored Associate of the Year at Vrbo for outstanding contributions to customer experience and operational success.
• Promoted to Team Leader, leading a team of Executive Customer specialists handling travel bookings and partner tax-related inquiries on the Vrbo platform.

• Actively participate in delivering lectures at the Institute of Hotel Management Shimla, focusing on the impact of customer service on organizational productivity.
• Passionate about supercars and stay updated with the latest trends and innovations in the automotive industry.
• Enjoy cooking and singing as creative outlets that support personal well-being.
• Spend quality time with family to maintain a healthy work-life balance and strengthen personal connections.
• Avid reader of motivational stories and global history, gaining insights that inspire continuous personal and professional growth.

The Ashok Hotel Chanakyapuri, New Delhi, Delhi, Gained hands-on experience in a professional environment, applying and expanding upon the knowledge and skills acquired in college. Developed key qualities such as integrity, responsibility, and self-confidence. Consistently adhered to ethical standards and best practices in the workplace.

I, Pawan Kumar Bora, hereby declare that the information contained herein is true and correct to the best of knowledge and belief.

• Hindi
• English

• Father's Name: Mr. Sunil Kumar Bora
• Date of Birth: 01/28/97
• Gender: Male
• Nationality: Indian
• Marital Status: Married