Pawan Kumar Chauhan
New Delhi
Summary
Strategic Business Transformation Leader with >23 years of global BPO and ITES expertise in CPG, Manufacturing, and Life Sciences. Specialises in driving Order-to-Cash processes, automating finance operations with AI and robotics, and optimising working capital. Leads large-scale transformation initiatives, influences CXO stakeholders, and develops sustainable digital operating models while managing cross-functional teams to achieve organisational goals.
Overview
23
23
years of professional experience
Work History
Assistant Vice President, GPO & Digital Transformation Leader
Accenture
03.2026 - Current
- Drove AR collections and dispute management transformation, reducing DSO by over 10 days.
- Implemented Serala-SAP integration, increasing cash application automation from 60% to over 85%.
- Architected transformation roadmaps to address finance pain points and enhance operational efficiency.
Assistant Vice President, GPO & Digital Transformation Leader
Genpact
05.2021 - 03.2026
- Implemented Agentic AI solutions in Procure-to-Pay, streamlining invoice processing and exception management.
- Led GenAI-enabled automation initiatives for reconciliations and forecasting, enhancing accuracy and speed.
- Standardised global finance processes, resulting in 76% harmonisation across regions.
- Delivered $32M working capital impact via 20+ Lean Six Sigma projects.
Senior Manager, OTC Operations & Transformation
Accenture
12.2016 - 04.2021
- Led OTC tower operations across Americas, overseeing 74 resources to ensure effective service delivery.
- Implemented automation in collections, billing, and cash application, improving compliance and operational efficiency.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Monitored staff performance and developed improvement plans.
- Advised senior management on facilities needs and delivered ongoing operational support.
Manager, Consumer Goods, Retail & Life Sciences
Genpact
07.2003 - 11.2016
- Managed AR/AP/FA/Treasury operations for UK CPG clients, ensuring financial accuracy and compliance.
- Delivered credit control and reconciliations, streamlining ERP (SAP) implementations.
- Directed re-engineering projects in South Africa and Poland, enhancing alignment of global OTC processes.
Education
MBA - Operations Management
ICFAI
New Delhi, DL01-2019
Bachelor of Commerce -
HNB Garhwal University
Dehradun01-2000
Skills
- Expertise in SAP ECC/S4 Hana, Oracle, JD Edwards, High Radius, Om-Prompt, Celonis
- Cash application automation
- Order to cash
- Accounts receivable
- Global finance operations
- Process standardization
- Lean Six Sigma
- Process improvement methodologies
- Generative AI
- Digital transformation knowledge
- Change leadership
Accomplishments
- Automation Pioneer: Delivered >77% automation in Cash Application and >72% automation in Order Management through High Radius and Om-Prompt solutions.
- Working Capital Impact: Generated $32M in cash flow improvements and reduced DSO by 10+ days across portfolios exceeding £1.2Bn.
- Global Recognition: Finalist in SSON Paragon Awards for top 5 transformation stories across service providers.
- Productivity Gains: Achieved 30% FTE productivity savings via RPA, AI, and advanced analytics-driven projects.
- Process Standardization: Elevated global finance process standardization from 40% to 76% within two years.
- Innovation Leadership: Spearheaded GenAI-enabled automation for invoice processing, reconciliations, and forecasting, embedding future-ready digital practices.
Certifications & Skills
- Certified AI Aspire Leadership (Genpact)
- Lean Six Sigma Green Belt (IMC)
- Certified in Project Management (CIPM)
- Advanced Facilitation (TTT1)
Timeline
Assistant Vice President, GPO & Digital Transformation Leader
Accenture
03.2026 - Current
Assistant Vice President, GPO & Digital Transformation Leader
Genpact
05.2021 - 03.2026
Senior Manager, OTC Operations & Transformation
Accenture
12.2016 - 04.2021
Manager, Consumer Goods, Retail & Life Sciences
Genpact
07.2003 - 11.2016
MBA - Operations Management
ICFAI
Bachelor of Commerce -
HNB Garhwal University