PAWAN KUMAR UPADHYAY
Varanasi
Summary
Skilled MRI Engineering Professional. Action-Oriented with strong ability to communicate effectively with Medical Techies. Lead & coach the Customer Service team and provide clear strategic direction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Global MRI Trainer
United Healthcare Imaging
01.2025 - Current
- Global MRI Trainer at United Imaging Healthcare, Shanghai, specializing in delivering technical training programs on MRI systems for engineers and new hires.
- Experienced in teaching MRI fundamentals, system architecture, and operational safety with a focus on building strong technical foundations.
- Skilled at simplifying complex imaging technologies into structured learning modules tailored for beginners and junior engineers.
- Collaborate with cross-functional teams to ensure standardized training materials and knowledge transfer across global regions.
- Passionate about developing next-generation MRI engineers by combining deep technical expertise with engaging, hands-on instructional methods.
- Work in factory Environment to Learn about core concepts of NPI and Product lifecycle.
Country Lead Installation/Tech Support
United Healthcare Imaging
02.2022 - 12.2024
- Worked as a National Level MRI Installation Expert/Customer Support expert for the country.
- Level-II Tech Support for MRI systems.
- Good at Magnet Pre-Cooling (LN2), Cryogenics Handling Installation etc. and build a good technical team for the Organisation.
- Managed and imparted Trainings to new Engineers on Technical Details related to MRI Installations and Field Serviceability.
- Handled MRI Projects and their Timely completions.
- Was Leading a team of 10-FSEs in North & Eastern Part of the Country.
- Played a key role in new, first-of-a-kind medical imaging system product launches in the Indian market.
- Work closely with Customer Care Center (regional and headquarter level) effectively for troubleshooting, maintenance, and updates on designated products.
- Quickly and efficiently managed challenges as appropriate to ensure expeditious resolution and try to attain better NPS.
- Worked as an Important Stake holder at Installation and commissioning Level of an MRI Systems and shared field Experiences to achieve quality Installations that leads to minimum down time in future.
Technical Lead Engineer, West Indies
(BMETT) (Siemens Healthineers Partner)
10.2020 - 10.2021
- Worked as a Lead Engineer for the Country. (LATAM)
- Leading a Team of 6-7 FSEs
- Was Leading the Installation/Maintenance/System Upgrades for 4-K/10-K MRI systems.
- Worked closely with sales team to win technical bids and convert them into our final orders.
- Did Timely Escalation of issues with RSC/HSC and Country General Manager.
- SRS-Management, PMS, Updates Handlings, Chillers Experience etc.
- Pre- clarification of calls logged for MRI within the territory
- Carried out all Project Planning and Site preparations, Risk assessments for MRI/CT/X-RAY/US Systems
- Managing the KPI’s for the Team and was ensuring optimum Customer Delivery.
- Costing, budgeting, and Project initial Planning as well as smooth execution and handover were the key points that I was taking care.
- Tools calibration, availability, Engineers Trainings shifts assignments were the Major task to ensure utmost uptime of the equipment’s.
- Worked closely with the logistics department for faster and safer delivery of highly sophisticated Medical Components.
Senior Customer Support Manager
SIEMENS Healthineers
01.2010 - 06.2020
- Started my journey with FSE and later attained the position of Senior Manager-Customer Service. Always ensured the uptime of the Equipment and best customer delight.
- Imparted Equipment Services/Trainings as a Trained MRI Engineering professional.
- Imparted Equipment Services/Trainings as a Trained Medical Cyclotron Engineering Professional.
- Used the escalation process to help customer service delivery and conducting root cause analysis techniques that leads to effective problem solving and reduces the cost.
- Got timely Installation done/Updates and Assisted in Project Planning and Executions.
- Coordinated with direct and indirect customers and work as a team player.
- Shared customer service delivery issues with our Country Modality head on weekly basis.
- Timely discussion with RSC/HSC for customer delight and better NPS
- Good contacts with customers and was able to handle them in a Decent Manner.
- Installed almost 30+ MRI Systems during my Siemens Working tenure.
Field Service Engineer
Shimadzu Medical India Pvt. Ltd
11.2008 - 11.2009
- Field Support Engineer for X-Ray and Cath Lab Equipment’s in Delhi and North India.
- Received factory Training on X-Ray Products and Flat Panel Detectors.
- Got an opportunity to participate in installations with Factory experts during Installation at some of the highest Quality Institutions in Delhi/NCR
Biomedical Engineer
SPS-Apollo Hospital, JCI-Approved Hospital
05.2008 - 10.2008
- Was An Executive Engineer and handled ICU, CCU, OTs and Emergency Equipment.
- Learnt new technologies and Hospital Technical Environment
- Handling the Maintenance of Medical Equipment on day-to-day basis
Education
Bachelor of Engineering - Biomedical Engineering
Bundelkhand University
Jhansi, UP01.2008
Skills
- MRI-AVANTO-15 T (Siemens Factory-Germany)
- MRI-15 T (Siemens Factory Shenzhen-China)
- Cyclotron-System (Siemens MI-USA)
- MRI-System Training, United Healthcare Factory Training, Texas, USA)
- Advanced Level Training and Log Analysis in MRI, United Healthcare-Head Quarter, Shanghai)
- CT SCAN BASICS Pune (Siemens India)
Specialized Trainings Attended:
Certification
- Online Certificate: Initiating and Planning Project, 2021
- Online Certificate: Managing Project Risks and Changes, 2021
- Online Certificate: Budgeting and Scheduling Projects, 2021
- Online Certificate: Agile and Scrum Management (Linked-in)-2021
- Cyber security in Healthcare: (Hospitals & Care Centers)-Online: 2021 Erasmus University Rotterdam and offered through Coursera
- Overview of ROUTERS, SWITCH, DICOM, HIS/RIS, DMWL and MWPS Configurations, IT-Cyber Security, Cyber threat, And Hospital IT Network Workflow
LANGUAGES
English
Hindi
Timeline
Global MRI Trainer
United Healthcare Imaging
01.2025 - Current
Country Lead Installation/Tech Support
United Healthcare Imaging
02.2022 - 12.2024
Technical Lead Engineer, West Indies
(BMETT) (Siemens Healthineers Partner)
10.2020 - 10.2021
Senior Customer Support Manager
SIEMENS Healthineers
01.2010 - 06.2020
Field Service Engineer
Shimadzu Medical India Pvt. Ltd
11.2008 - 11.2009
Biomedical Engineer
SPS-Apollo Hospital, JCI-Approved Hospital
05.2008 - 10.2008
Bachelor of Engineering - Biomedical Engineering
Bundelkhand University
ADDITIONAL INFORMATION
- Https://www.linkedin.com/in/pawan-kumar-upadhyay-88677217/
- Have an Indian and International Driver’s License
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