Pawan Mitra
Sonipat
Summary
Committed Facilities operation and Hospitality professional with over 19+ years of experience Management level assignments in Hotel / Facilities Profile Summary Expertise in ensuring smooth operations decorum/discipline by implementing & modifying the procedures; directing the administrative functions such as Hotel Management, Asset Management, Billing & Payments and so on Proven record of building sustainable relationships of trust through open and interactive communication with customers; managing complaints, providing appropriate solutions & alternatives within the time limits and following up for ensuring resolution to achieve customer satisfaction and retention Exhibited excellence by planning & coordinating closely with Sales, Reservation, Housekeeping and other departments Proficient in providing high level administrative support including the management of Communication Instruments and Gained exposure of coordinating with different departments to ensure harmonious working environment and operational efficiency; managing procurement, distribution & consumption of resources based operations Experienced in managing business operations with cross time execution skills; proficiency in monitoring delivery of high customer experience & elevating customer satisfaction
Overview
19
19
years of professional experience
1
1
Certification
Work History
Facilities Manager & Campus Estate Management
O.P Jindal Global University
Sonipat
01.2022 - Current
- Managing of all hard and soft facilities of large multi-site integrated facilities (IFM) operations, planning and managing large and diverse teams at a multi-site level
- Passionate about the professional development of individuals and has experience running large training programs.
Front Office Manager
Hotel Dynasty
Guwahati
10.2019 - 12.2021
- An hotelier with an energy to lead a team and create a well balanced motivational environment that leads to high quality service and standards
- Dedicated professional attitude with excellent communication skills
- Responsible, dependable, self-starter, enthusiastic, and a quick learner
- Extensive knowledge of luxury guests expectations and interactions
- A business acumen who applies company goals and achieve financial results
- Hired, trained & held accountable all staff members.
Shift Leader / Duty Manager- Front Office
Erth Hotel (Officers Club & Hotel)
Abu Dhabi
- 04.2019
- Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information
- Anticipate and address guests' service needs
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others
- Perform other reasonable job duties as requested by management.
Guest Service Agent
Erth Hotel (Officers Club & Hotel)
Abu Dhabi
02.2007 - 06.2009
- Maintain an inventory of room reservations and room assignments
- Register arriving guests and assign rooms
- Answer inquiries regarding hotel services and registration by letter by telephone and in person providing information about services available in the community and responding to guest complaints
- Compile and check daily record sheets guest accounts receipts and vouchers using computerized systems
- Sold room reservations and made changes to existing reservations in a knowledgeable and timely manner
- Helped Group Sales Coordinator maintain rooming lists
- Provided guests with the requested information concerning the facilities locations and surrounding area
- Processed all guest reservations including guest follow up obtaining all necessary information and accurately entering it into computer system
- Assisted Reservation Manager and Reservations Supervisor with a variety of tasks.
Guest Service Agent
Le Royal Meridien
Chennai
09.2005 - 01.2007
- Ensure prompt, efficient and courteous reception of guests
- Record and administer arrivals and departures
- Full awareness of current daily status of Hotel
- Communication and recording of complaints
- Be aware of daily functions, events, VIP and group arrivals
- Ensure guest's immediate requirements are catered for
- Awareness of regular guest names & requirements
- Receipt of payments
- Issue safe deposit boxes and allow guest access in accordance with procedures
- To carry out any other duties as required.
Education
MBA - Operation Management
Sikkim Manipal University
UAE01.2014
BBA (Business Management) -
Kamaraj Madurai University
Madurai, India01.2011
Hotel Management, Catering Technology & Applied Nutrition -
SBIHM
Kolkata, India01.2007
Diploma in System Management -
Aptech Computer
Tezpur, India01.2002
Skills
- Front-office & Revenue Operations
- Hotel Sales & Marketing
- General Hotel Administration
- Food & Beverages Management
- Budgetary & Cost Optimization
- Resource & Inventory Management
- Team Management & Leadership
- Cross-functional Coordination
- Recruitment & Training Specialized
- Budgeting and financial management
- Building Maintenance
- Space Planning
- Asset Management
- Performance Assessments
- Supplier contracts management
- Cost-reduction methods
- Operational efficiency and safety
- Budget Administration
- Grounds management
- Employee supervision and task delegation
Certification
- CPR, AED and Basic First-aid Certificate Program from ASHI (American Safety and Health Institute)
- Diploma in Information System Management
Drivinglicenses
- India, 56202, 04/2028
- United Arab Emirates, 2283322, 12/2026
Trainingsworkshops
- Certified Hospitality Supervisor
- Train the Trainer certified from RMK experts, Dubai, UAE
- Workshop Tactical Revenue Management from IFH institute Dubai
- Workshop Sales Coaching and Proactive Selling
- Professional Training in F & B Management Skills Development
- Tourism Information Services Workshop
- Workshop Risk Management & Team Building
Othercourses
- Soft Skills
- MBA Operation & CHS Certified from American Hotel & Lodging Association
Personal Information
- Date of Birth: 02/28/80
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Bengali
- Assamese
- Hindi
- Arabic
Languages
Hindi
First Language
English
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Arabic
Beginner (A1)
A1
Urdu
Intermediate (B1)
B1
Accomplishments
- Certified Hospitality Supervisor from AH&LA
- Train the Train Certification IFH Dubai
- Sales Coaching from Stratos Academia
- Revenue Management IFH Dubai
References
References available upon request.
Timeline
Facilities Manager & Campus Estate Management
O.P Jindal Global University
01.2022 - Current
Front Office Manager
Hotel Dynasty
10.2019 - 12.2021
Guest Service Agent
Erth Hotel (Officers Club & Hotel)
02.2007 - 06.2009
Guest Service Agent
Le Royal Meridien
09.2005 - 01.2007
Shift Leader / Duty Manager- Front Office
Erth Hotel (Officers Club & Hotel)
- 04.2019
MBA - Operation Management
Sikkim Manipal University
BBA (Business Management) -
Kamaraj Madurai University
Hotel Management, Catering Technology & Applied Nutrition -
SBIHM
Diploma in System Management -
Aptech Computer
- CPR, AED and Basic First-aid Certificate Program from ASHI (American Safety and Health Institute)
- Diploma in Information System Management
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