Opera
PAWAN MITRA
Facilities Manager & Campus Estate Management
Summary
Facilities management professional with focus on maintaining and improving facility operations. Known for reliability and flexibility in adapting to changing needs. Strong team collaboration and problem-solving skills, ensuring seamless operations and high standards.
Accomplished in meeting budget requirements, minimizing downtime and leading successful maintenance teams. Knowledgeable about leading inspections, planning updates, and directing projects.
Overview
20
20
years of professional experience
2014
2014
years of post-secondary education
2
2
Certifications
5
5
Languages
Work History
FACILITIES MANAGER & CAMPUS ESTATE MANAGEMENT
O.P Jindal Global University
01.2022 - Current
- Team Leadership: Led a dynamic administration team managing multi-site operations and vendor relationships, fostering effective collaboration across all organizational levels.
- Operational Oversight: Handled maintenance across corporate offices, residential complexes, pathways, and other critical infrastructures.
- Facility Management: Led operations for an 85+ acre university campus, managing 4 million sq. ft. of space.
- Housekeeping Excellence: Directed housekeeping for public areas, ensuring cleanliness and hygiene in spaces such as the swimming pool, helipad, Academic areas, sports complex and other Universities High Offices.
- Maintenance Planning & Support: Scheduled and managed preventive maintenance, troubleshooting, and support activities.
- Cost Optimization & Budget Management: Reduced operational costs through planning and process improvements, managing departmental budgets and OPEX.
- Compliance & Coordination: Ensured compliance with health, safety, environmental, and risk management policies. Coordinated with key vendors.
- Building Oversight & Departmental Management: Managed infrastructure maintenance, ensuring standards across civil, electrical, carpentry, and plumbing works.
- Documentation & Procurement: Maintained documentation and SOPs, ensuring adherence to procurement processes, approvals, and quality checks.
- Workforce Management & Well-being: Addressed worker welfare concerns and ensured proper reporting and billing of manpower.
- Inventory Control & Service Excellence: Monitored inventory levels and service requests, ensuring timely resolution of issues.
- Records & Waste Management: Managed waste disposal and maintained proper records.
- Safety & Environmental Focus: Promoted safety and environmental initiatives for a secure and ecofriendly workplace.
FRONT OFFICE MANAGER
Hotel Dynasty
10.2019 - 12.2021
- A hotelier with an energy to lead a team and create a well-balanced motivational environment that leads to high quality service and standards.
- Dedicated professional attitude with excellent communication skills.
- Responsible, dependable, self-starter, enthusiastic, and a quick learner.
- Extensive knowledge of luxury guest's expectations and interactions.
- A business acumen who applies company goals and achieve financial results.
- Hired, trained & held accountable all staff members.
SHIFT LEADER / DUTY MANAGER- FRONT OFFICE
Erth Hotel (Officers Club & Hotel)
04.2019 - 04.2019
- Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information.
- Anticipate and address guests' service needs.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Perform other reasonable job duties as requested by management.
GUEST SERVICE AGENT
Erth Hotel (Officers Club & Hotel)
02.2007 - 06.2009
- Maintain an inventory of room reservations and room assignments.
- Register arriving guests and assign rooms.
- Answer inquiries regarding hotel services and registration by letter by telephone and in person providing information about services available in the community and responding to guest complaints.
- Compile and check daily record sheets guest accounts receipts and vouchers using computerized systems.
- Sold room reservations and made changes to existing reservations in a knowledgeable and timely manner.
- Helped Group Sales Coordinator maintain rooming lists.
- Provided guests with the requested information concerning the facilities locations and surrounding area.
- Processed all guest reservations including guest follow up obtaining all necessary information and accurately entering it into computer system.
- Assisted Reservation Manager and Reservations Supervisor with a variety of tasks.
GUEST SERVICE AGENT
Le Royal Meridien
09.2005 - 01.2007
- Ensure prompt, efficient and courteous reception of guests.
- Record and administer arrivals and departures.
- Full awareness of current daily status of hotel.
- Communication and recording of complaints.
- Be aware of daily functions, events, VIP and group arrivals.
- Ensure guest's immediate requirements are catered for.
- Awareness of regular guest names & requirements.
- Receipt of payments.
- Issue safe deposit boxes and allow guest access in accordance with procedures.
- To carry out any other duties as required.
Education
MBA - Operation Management
Sikkim Manipal University
BBA - Business Management
Kamaraj Madurai University
Hotel Management - Catering Technology & Applied Nutrition
SBIHM
Diploma - System Management
Aptech Computer
Skills
Operational efficiency in revenue generation
Certification
CPR, AED and Basic First-aid Certificate Program, ASHI (American Safety and Health Institute)
Accomplishments
- Certified Hospitality Supervisor from AH&LA
- Train the Trainer Certification IFH Dubai
- Sales Coaching from Stratos Academia
- Revenue Management IFH Dubai
Personal Information
- Date of Birth: 02/28/80
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Driving Licenses
- India, 56202, 04/2028
- United Arab Emirates, 2283322, 12/2026
Training
- Certified Hospitality Supervisor
- Train the Trainer certified from RMK experts, Dubai, UAE
- Workshop Tactical Revenue Management from IFH institute Dubai
- Workshop Sales Coaching and Proactive Selling
- Professional Training in F & B Management Skills Development
- Tourism Information Services Workshop
- Workshop Risk Management & Team Building
Software
Fidelio
WISH
IDS
Timeline
FACILITIES MANAGER & CAMPUS ESTATE MANAGEMENT
O.P Jindal Global University
01.2022 - Current
FRONT OFFICE MANAGER
Hotel Dynasty
10.2019 - 12.2021
SHIFT LEADER / DUTY MANAGER- FRONT OFFICE
Erth Hotel (Officers Club & Hotel)
04.2019 - 04.2019
GUEST SERVICE AGENT
Erth Hotel (Officers Club & Hotel)
02.2007 - 06.2009
GUEST SERVICE AGENT
Le Royal Meridien
09.2005 - 01.2007
BBA - Business Management
Kamaraj Madurai University
Hotel Management - Catering Technology & Applied Nutrition
SBIHM
Diploma - System Management
Aptech Computer
MBA - Operation Management
Sikkim Manipal University
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