A highly Profit-driven and Goal-oriented manager with 4+ years of experience. Focused on successful team building, cost-cutting and operational improvements. Reliable team player committed to building high-performing teams.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Operations Manager
GGICO Trends Private Limited
Mumbai
05.2019 - Current
Worked in matrix management environment with oversight of operations, sales, human resource.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Reviewed company's strategic plans and developed departmental goals and standards to support vision.
Partnered with vendors and suppliers to effectively manage, budget and maintain cost controls to improve operations.
Developed robust relationships with income-producing B2B clients.
Created effective sales promotions and marketing strategies to deliver sales.
Planned and executed sales to move unwanted, discontinued, damaged or defective merchandise resulting in 15% increase in store revenues and capital loss reduction.
Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Delegate daily tasks to employees, streamlining daily progress and efficiency.
Senior Sales Consultant
Starboard Cruise Services
Florida
07.2015 - 02.2019
Monitored and managed staff performance to attain target metrics both individually and team unit.
Generated new business through effective prospecting and relationship building to achieve/exceed promotional and sales targets, including the critical success factors as outlined by the company.
Exceeded customer requirements with add-on selling, cross-selling, and merchandise upgrading techniques.
Created sales presentations to highlight product benefits and enhanced bottom-line profits.
Met regularly with sales manager to discuss sales strategies and brainstorm new ways to encourage customers to buy.
Explained important information regarding features and functions for various products so that customer was knowledgeable.
Cultivated existing customer relationships and built rapport with new clients using extensive product knowledge.
Utilized extensive communication and interpersonal skills to reach out to prospective leads.
Customer Relationship Officer
Titan Industries Ltd
Mumbai
11.2013 - 06.2015
Worked closely with shift manager to solve problems and handle customer concerns.
Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
Increased sales and customer satisfaction through personalized servicing.
Helped customers complete purchases, locate items and join reward programs.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
Issued receipts and processed refunds, credits or exchanges.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Education
MBA - Marketing Management
NMIMS Global
Mumbai
05.2022 - Current
BBA -
Shridhar University
Pilani
06.2010 - 06.2013
Higher Secondary School Certificate -
M.H. Junior College
Mumbai
06.2008 - 04.2010
Secondary School Certificate -
Bharat English High School
Mumbai
03.2007 - 03.2008
Skills
Operations management
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Timeline
MBA - Marketing Management
NMIMS Global
05.2022 - Current
Operations Manager
GGICO Trends Private Limited
05.2019 - Current
Senior Sales Consultant
Starboard Cruise Services
07.2015 - 02.2019
Customer Relationship Officer
Titan Industries Ltd
11.2013 - 06.2015
BBA -
Shridhar University
06.2010 - 06.2013
Higher Secondary School Certificate -
M.H. Junior College
06.2008 - 04.2010
Secondary School Certificate -
Bharat English High School
03.2007 - 03.2008
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