Summary
Overview
Work History
Education
Skills
Timeline
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Pawan Nandwani

Pawan Nandwani

Business Operations Manager
Mumbai

Summary

A highly Profit-driven and Goal-oriented manager with 4+ years of experience. Focused on successful team building, cost-cutting and operational improvements. Reliable team player committed to building high-performing teams.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
4
4
Languages

Work History

Operations Manager

GGICO Trends Private Limited
Mumbai
05.2019 - Current
  • Worked in matrix management environment with oversight of operations, sales, human resource.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Partnered with vendors and suppliers to effectively manage, budget and maintain cost controls to improve operations.
  • Developed robust relationships with income-producing B2B clients.
  • Created effective sales promotions and marketing strategies to deliver sales.
  • Planned and executed sales to move unwanted, discontinued, damaged or defective merchandise resulting in 15% increase in store revenues and capital loss reduction.
  • Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
  • Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Delegate daily tasks to employees, streamlining daily progress and efficiency.

Senior Sales Consultant

Starboard Cruise Services
Florida
07.2015 - 02.2019
  • Monitored and managed staff performance to attain target metrics both individually and team unit.
  • Generated new business through effective prospecting and relationship building to achieve/exceed promotional and sales targets, including the critical success factors as outlined by the company.
  • Exceeded customer requirements with add-on selling, cross-selling, and merchandise upgrading techniques.
  • Created sales presentations to highlight product benefits and enhanced bottom-line profits.
  • Met regularly with sales manager to discuss sales strategies and brainstorm new ways to encourage customers to buy.
  • Explained important information regarding features and functions for various products so that customer was knowledgeable.
  • Cultivated existing customer relationships and built rapport with new clients using extensive product knowledge.
  • Utilized extensive communication and interpersonal skills to reach out to prospective leads.

Customer Relationship Officer

Titan Industries Ltd
Mumbai
11.2013 - 06.2015
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
  • Increased sales and customer satisfaction through personalized servicing.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
  • Issued receipts and processed refunds, credits or exchanges.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

Education

MBA - Marketing Management

NMIMS Global
Mumbai
05.2022 - Current

BBA -

Shridhar University
Pilani
06.2010 - 06.2013

Higher Secondary School Certificate -

M.H. Junior College
Mumbai
06.2008 - 04.2010

Secondary School Certificate -

Bharat English High School
Mumbai
03.2007 - 03.2008

Skills

    Operations management

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Timeline

MBA - Marketing Management

NMIMS Global
05.2022 - Current

Operations Manager

GGICO Trends Private Limited
05.2019 - Current

Senior Sales Consultant

Starboard Cruise Services
07.2015 - 02.2019

Customer Relationship Officer

Titan Industries Ltd
11.2013 - 06.2015

BBA -

Shridhar University
06.2010 - 06.2013

Higher Secondary School Certificate -

M.H. Junior College
06.2008 - 04.2010

Secondary School Certificate -

Bharat English High School
03.2007 - 03.2008
Pawan NandwaniBusiness Operations Manager