Pawan Pasi
Powai
Summary
Senior Research Associate with expertise in data analysis and automation tools, driving results at Datamatics Business Solutions Ltd. Demonstrated success in enhancing workflows and maintaining data integrity while mentoring junior staff. Strong problem-solving skills and ability to build relationships, delivering insights that support strategic decision-making.
Overview
4
4
years of professional experience
Work History
Senior Research Associate
Datamatics Business Solutions Ltd
Mumbai
08.2022 - Current
- Streamlined workflows and extracted large datasets for analysis using automation tools.
- Conducted data mining, validation, and valuation to enhance decision-making and uphold data integrity.
- Handle complex MS Excel tasks, including formulas, pivot tables, and complex data analysis.
- Perform data entry, analysis, and validation with precision and efficiency.
- Ensure daily data correctness and validation before sharing with respective teams.
- Collaborate with team members to ensure timely completion of assigned projects.
- Prepare and communicate reports and updates to stakeholders, ensuring clarity and transparency in project status.
- Trained junior staff members and junior researchers in effective research techniques and best practices.
Customer Service Executive
KServe BPO Pvt Ltd.
Thane
12.2021 - 08.2022
- Handled customer complaints and queries, ensuring resolution with professionalism and empathy to enhance customer satisfaction.
- Communicate effectively via calls, emails, and live chat, ensuring timely responses.
- Resolve issues promptly to deliver a positive customer experience.
- Build and maintain strong customer relationships through consistent support.
- Focused on live chat and email support, responding quickly to customer needs to foster positive interactions.
Education
Bachelor of Commerce - Marketing & Advertising
The University of Mumbai
Mumbai 04.2020
Skills
- Research methodologies
- Data mining
- Data validation
- Statistical analysis
- Advanced MS Excel skills
- Automation reporting
- Problem solving
Personal Information
- Staying updated on current affairs
- Video editing and creative content production
- Reading books on personal growth and self-help
Accomplishments
Star of the Month. Rising Star.
Affiliations
Passed the IGNITE Certification Program.
Timeline
Senior Research Associate
Datamatics Business Solutions Ltd
08.2022 - Current
Customer Service Executive
KServe BPO Pvt Ltd.
12.2021 - 08.2022
Bachelor of Commerce - Marketing & Advertising
The University of Mumbai