Anitha Praveen

• Efficiently managed onboarding and offboarding processes for both India-based and onshore personnel, ensuring seamless integration and exit procedures.
• Interface with Airbus project and 1000+ user access to Applications.
• Managed incidents in alignment with defined Service Level Agreements (SLAs), ensuring timely resolution and minimal disruption.
• Created and maintained reports and dashboards to monitor performance metrics and trends.
• Conducted in-depth data analysis to identify process gaps and areas for improvement.
• Collaborated effectively with cross-functional teams to support project goals and continuous improvement efforts
• Delegated tasks and work orders to IT personnel and junior staff based on individual skill sets and proficiencies to optimize team performance and efficiency.
• Utilized tools such as ServiceNow for incident and task management, Confluence for documentation and collaboration, and PowerApps for creating custom business applications and automation.

Recent Project

• Led the end-to end implementation of the COMSEC Tool, a custom-built service management application designed to support Capgemini's global engagement with Airbus. The tool streamlined user life lifecycle processes ( onboarding, changes, offboarding) across regions and entities, aligning with Airbus's security and compliance framework.
• Directed project planning, execution and stakeholder engagement to ensure successful tool deployment and adoption.
• Facilitated cross-functional coordination between project teams and developers for seamless migration of existing projects.
• Conduction user training, managed UAT cycles, and ensured timely resolution of issues through close collaboration with the development team.
• Developed comprehensive documentation, including user guides and process manuals, to support long term sustainability.
• Oversaw communication strategies, including weekly updates and migration planning, to ensure transparency and alignment.
• Contributed to the foundation of a unified security model at the account level, enhancing governance and operational efficiency.

• First point of escalation for all technical and process issues.
• Provide technical subject matter expertise wherever required.
• Ensure proper communication and quick response to resident engineers and customer.
• Perform RCA for major incidents related to IT.
• Prepare weekly and monthly status report, participate in business meetings with various stakeholders on a need basis.
• Effort estimation reviews on need basis for new projects.
• Managed and led a team of 6 member.
• Managing various tracks across projects.
• Resource management and coordination between offshore and on-site, making sure getting the deliverables met.
• Provide weekly/daily/monthly deck to client as and how needed.
• Translate business goals, feature concepts and customer needs into tasks in Service now.
• Lead communication with stakeholders regarding goals and progress made.

• Manage project scope and manage project changes through the change management process.
• Managed a team of 8 members.
• Provides performance review input and development recommendations for team members.
• Generate metrics and provide regular briefings and dashboards to senior management on the performance of the ongoing infrastructure projects.
• Work with customers and technical resources to develop project plans, detailing work break down structures and identify critical path.
• Provide continuous improvement feedback both written and verbal to improve services and processes.
• Knowledge of project management tool, such as project charter, work breakdown structure, performance metrics.
• Manage process improvement initiatives assessing current and future state solutions contributing to improving the success of the project portfolio.
• Streamlined operational processes to improve efficiency and reduce costs.