Pawan Pratap Singh
Gurgaon
Summary
9 years of experience in network operations with expertise in Level 1 and Level 2 support. Proficient in cloud operations and incident management, ensuring efficient resolution of technical issues. Demonstrated ability to enhance system performance and reliability through proactive monitoring and troubleshooting. Strong background in collaborating with cross-functional teams to optimise network infrastructure and service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technology Lead
Infosys Ltd
08.2024 - 02.2026
- Designed and implemented network infrastructure, enhancing system efficiency and reliability for business operations.
- Monitored network performance, implementing adjustments to improve throughput and reduce latency.
- Monitored network performance indicators, diagnosing and resolving issues to minimise downtime.
- Analysed network traffic patterns to recommend improvements and optimise resource allocation.
- Managed network performance and implemented changes to improve efficiency.
- Configured routers, switches, and firewalls for optimal security and connectivity across multiple sites.
- Collaborated with IT teams to troubleshoot complex network issues, resulting in decreased downtime and increased user satisfaction.
- Diagnosed and resolved complex network problems.
Senior Associate Consultant
Infosys Ltd
10.2022 - 08.2024
- Monitored network performance to identify and resolve issues promptly, minimising downtime.
- Provided technical support and guidance to users, improving their understanding of network resources.
- Managed IP addressing and subnetting, ensuring optimal network configuration and connectivity.
- Coordinated with vendors and service providers to resolve network-related issues efficiently.
- Diagnosed and resolved complex network problems.
- Successfully kept network operating efficiently and securely.
- Configured routers, switches, and firewalls for optimal security and connectivity across multiple sites.
- Installed, configured, and maintained network services, equipment, and devices to support operational efficiency.
- Provided after-hours support for critical network issues, ensuring 24 and 7 operational continuity.
- Collaborated with IT teams to troubleshoot complex network issues, resulting in decreased downtime and increased user satisfaction.
Network Engineer
Infosys Ltd-VHR Solution Pvt ltd
06.2021 - 10.2022
- Managed network performance and implemented changes to improve efficiency.
- Configured routers, switches, and firewalls for optimal security and connectivity across multiple sites.
- Monitored, analysed and reconfigured network environments to accommodate future scalability and improve performance.
- Led cross-functional teams in identifying root causes of incidents to prevent future occurrences.
- Developed and maintained comprehensive incident management documentation, improving team readiness and response efficiency.
- Facilitated post-incident reviews, promoting a culture of learning and accountability within the organisation.
- Monitored service level agreements SLAs to ensure compliance and customer satisfaction.
- Streamlined communication channels between technical and non-technical teams during major incidents.
- Established emergency response teams for high-priority incidents, significantly reducing potential business impact.
- Monitored current systems and staff activities to compile detailed and current information.
Assistant IT Manager
Garage CoWork Pvt Ltd
11.2018 - 06.2021
- Monitor the performance and availability of IT systems, including servers, networks, and applications, using monitoring tools and systems.
- Perform routine maintenance tasks, such as system updates, patches, and backups, to ensure optimal performance and security.
- Troubleshoot and resolve hardware, software, and network issues in a timely manner to minimize downtime and disruption
- Manage and administer IT infrastructure components, including servers, storage devices, networking equipment, and virtualization platforms
- Configure and maintain network devices, such as routers, switches, firewalls, and VPNs, to ensure optimal performance and security.
- Implement and enforce IT policies, procedures, and best practices to maintain a secure and compliant IT environment
- Automated deployment processes using AWS CloudFormation and Ansible, enhancing team productivity.
- Utilised Ansible for configuration management, enabling consistent network device settings across the enterprise.
- Automated infrastructure provisioning and configuration management with Ansible and Terraform, enhancing operational efficiency.
- Engaged with customers to better understand needs and deliver excellent service.
IT Executive
BenchMark Supply Chain Pvt Ltd
10.2016 - 11.2018
- Installing, configuring and managing Windows Server like 2012 R2, 2016, 2016 R2.
- Managing the all-client’s system through the GPO.
- Formatting, Installing & Configuring Windows 7, 8, 8.1 and 10 and MAC
- Manage Windows Server and roles Active Directory, DNS, DHCP, Printer, File Sharing
- Endpoint Security - Anti-Viruses like Symantec, McAfee and Seqrite etc.
- Managing MS Office – 2010, 2013, 2016, 2019 , 365, G-Suite , Thunderbird
- Hands on experience of Anti-Spam, Anti-Phishing and Anti malware policies
- Hands-on experience of EAC (Exchange admin center).
- Hands-on experience of managing Teams and SharePoint (like creating sites and modifying policies.)
- Good knowledge of Hardware parts like SMPS, Processor, RAM, HDD, SSD Monitor and Cabling and assemble them.
- Experienced handling customer query under change and Incident management as per ITIL standard.
- Experience in working with Cisco TAC regarding troubleshooting or RMA of faulty devices.
- Making the Machines fully Compliance according to Company policies.
Skills
- Network troubleshooting
- Cloud infrastructure
- Incident management
- Network performance
- Configuration management
- Network support
- Network design
- Documentation management
- Knowledge of firewall administration
- Firewall setup and administration
- Firewall maintenance
- Firewall implementation
- Network configuration
- Routing Protocols
Languages
Hindi
English
Hobbies and interests
- Team Work
- Technical blogging or documentation writing
- Learning new tools & technologies
Education
B.Tech-Computer Science & Enginnering
College-SSITM Kasganj - 2016
Certification
- Google Cloud Network Associate
- ITIL V4
- Google Cloud DevOps professional
- CCNA
Timeline
Technology Lead
Infosys Ltd
08.2024 - 02.2026
Senior Associate Consultant
Infosys Ltd
10.2022 - 08.2024
Network Engineer
Infosys Ltd-VHR Solution Pvt ltd
06.2021 - 10.2022
Assistant IT Manager
Garage CoWork Pvt Ltd
11.2018 - 06.2021
IT Executive
BenchMark Supply Chain Pvt Ltd
10.2016 - 11.2018