PAWAN THADGE
CUSTOMER SERVICE EXUCTIVE
Mumbai,MH
Summary
To continuously enhance my knowledge, skills and experience by getting involved in challenging work environment and utilize them for personal and organization growth to the best of my ability.
Overview
5
5
years of professional experience
2
2
Certificates
3
3
Languages
Work History
Customer Service Executive
AIASL
11.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Monitering the loading of every flight ULD & BULK.
- Handling Freighter loading & planning for Malaysia Airlines, Egypt Airways & Ethopian Airlines including all Air India passenger aircraft loading.
- Also worked as a Coordinator for Ethopian for smooth handling.
- Managing all query & issue as a coordinator from Export, Import, Flight handling, Unitisation & ULD department & pass correct details to Customer.
- Freight loading of A330, B737, B767, B777 as per there requirement.
Cargo Executive
Indigo Airlines
03.2023 - 08.2023
- Export document capturing.
- Managing all Ramp handling for Departure flight.
- Perishable & Pharma cargo supervision.
Production Assistant
Cargo Service Center
10.2020 - 02.2023
- Working with Cargo Service Centre (CSC) in operation department for Qatar Airways Cargo from 18/10/202 as Production Assistant
- Export documentation, Import documentation, Flight manifesting, Flight planning (has been doing passenger flight for Qatar Airways)
Education
Bachelor of Commerce -
SPDT College
Mumbai 04.2001 -
Higher Education Administration
Bagarka College
Mumbai 04.2001 -
Secondary Education
St Mary Hight School
Mumbai03-2015
Skills
Ambitious, Quick learner, Hard working, Result oriented, Like to work in a team, passionate about work & friendly
Certification
DGR CAT 6
Timeline
Customer Service Executive
AIASL
11.2023 - Current
Cargo Executive
Indigo Airlines
03.2023 - 08.2023
Production Assistant
Cargo Service Center
10.2020 - 02.2023
Bachelor of Commerce -
SPDT College
04.2001 -
Higher Education Administration
Bagarka College
04.2001 -
Secondary Education
St Mary Hight School
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)