Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Pawan Rawade

Pune

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Amazon Development India Pvt Ltd
Pune
07.2023 - 03.2024
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Demonstrated excellent communication skills while handling incoming calls from customers.
  • Adhered to all company policies regarding customer service standards and procedures.
  • Utilized problem-solving techniques to resolve complex customer service issues in a timely manner.
  • Supported other departments within the organization as needed during peak times.
  • Developed positive relationships with clients through friendly conversations.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.

Administrator

Shree Sadgurukrupa Tours And Travels
Kothrud
03.2021 - 06.2023
  • Recruited qualified staff members to join the team at the travel agency.
  • Negotiated contracts with vendor.
  • Coordinated meetings, conferences, teleconferences, and travel arrangements.
  • Resolved company inquiries promptly via phone or email communication.
  • Performed data entry tasks including entering customer cab bookings into the system accurately.
  • Ensured compliance with all relevant policies, procedures, and regulations.
  • Managed day-to-day office operations and provided administrative support.
  • Processed financial documents, contracts, expense reports and invoices.
  • Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.

Education

B.Com - Bachelor in Commerce

Arihant College of Commerce And Arts
Bavdhan

Skills

  • Employee Supervision
  • Office Administration
  • Technical Documentation
  • Staff Management
  • Supplies Ordering
  • Timesheet Processing
  • Team Building and Leadership
  • Budget Development
  • Budget Management
  • Contract Processing
  • Continuous Improvement

Languages

Marathi
First Language
Hindi
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Bengali
Beginner (A1)
A1

Affiliations

  • Mountain Trekking /Hiking
  • Playing ground game

Timeline

Customer Service Representative

Amazon Development India Pvt Ltd
07.2023 - 03.2024

Administrator

Shree Sadgurukrupa Tours And Travels
03.2021 - 06.2023

B.Com - Bachelor in Commerce

Arihant College of Commerce And Arts

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Pawan Rawade