Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Pawan Shukla

New delhi,New delhi

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

2
2
years of professional experience

Work History

Client Success Associate

Eresolution Consultancy Services Pvt Ltd
07.2024 - Current

    Client Success Associate – Sales & Operations (Loan Settlement & Legal Support)

  • Result-oriented professional with proven success in client acquisition, retention, and loan settlement operations , combining sales expertise with legal support and negotiation skills. Adept at closing deals, managing escalations, and ensuring client satisfaction through end-to-end case handling.

    • Key Achievements:

    • Consistently generated ₹2,00,000+ monthly revenue at career start , now achieving ₹4,00,000–4,50,000 per month with optimized lead utilization.
    • Maintained 80%+ client retention rate and 90%+ collection efficiency , ensuring long-term organizational growth.
    • Successfully closed high-value settlements by negotiating with banks/NBFCs, handling arbitration, and drafting legal communications in compliance with RBI guidelines.
    • Trained and mentored multiple junior associates, enabling them to independently generate revenue and strengthen overall team performance.
    • Balanced sales targets with operational excellence , driving both new client acquisition and ongoing portfolio management .

Telesales Executive

Effizent Seele Pvt Ltd
03.2024 - 06.2024
  • Skilled in outbound and inbound calling, lead conversion, and customer relationship management. Experienced in pitching products/services, handling objections, and closing deals to achieve sales targets. Adept at maintaining accurate records in CRM systems and delivering excellent customer support to enhance client satisfaction and retention.

Education

Bachelor of Arts - English Literature

IGNOU
New Delhi
01-2024

Skills

  • Client education
  • Client onboarding
  • Cross-functional coordination
  • Negotiation
  • Client counseling
  • Training new joinee
  • Client acquisition

Accomplishments

    Consistently generating ₹4–4.5 lakhs in monthly revenue with optimized lead utilization, maintaining 80%+ client retention and 90%+ collection efficiency. Skilled in client acquisition, deal closure, arbitration handling, and lender negotiations, while also mentoring junior associates to boost team performance.

Timeline

Client Success Associate

Eresolution Consultancy Services Pvt Ltd
07.2024 - Current

Telesales Executive

Effizent Seele Pvt Ltd
03.2024 - 06.2024

Bachelor of Arts - English Literature

IGNOU

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Pawan Shukla