Pawan Singh
Customer And Client Support Advisor
Mumbai
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
WNS GLOBAL SERVICE PVT LTD
PUNE
03.2018 - 06.2023
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Intelenet Global Services
mumbai, Maharashtra
05.2011 - 11.2017
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Education
High School Diploma -
Gandhi Shiksan Bhavan Hihg School
Mumbai 04.2001 -
Skills
Quality assurance
Timeline
Customer Service Associate
WNS GLOBAL SERVICE PVT LTD
03.2018 - 06.2023
Customer Service Representative
Intelenet Global Services
05.2011 - 11.2017
High School Diploma -
Gandhi Shiksan Bhavan Hihg School
04.2001 -
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