Pawan Singh

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

• Kindlife, Operation Manager (Logistics & Warehouse), 06/2022 - Present, Store Inventory & Order Management ((Inventory worth Rs. 20 Cr.+ with 50K+ SKUs))Warehouse management resulting in accurate inventory level (Inward/Outward)., Rate negotiations with 3 PL partners for cost effective order fulfillment and logistics movements., Cost Optimization - WH/Management, Packaging, Logistics & Transport etc., Space optimization of each warehouse, currently we manage 10 warehouses, and split all orders as per Pin code allocation because of fastest Delivery and Good Customer experience., SKU generating and categories the product list., Responsible for international orders with DHL & FedEx Courier, E-Post., Order Processing, Interpersonal Communication With 1000+ Brands, Problem solving, Reconciliation for B2c Orders and B2b Orders., Managing the SLA – KPI reports and sharing them with management for review purpose., Working on cost saving like storage optimization, transportation, extra manpower and packaging material with vendor evolution., FEFO and FIFO follow up with all warehouses like expiry material would move from fresh location to quarantine location for vendor return and same follow up with sellers also., Developed and maintained relationships with key suppliers, negotiating favorable terms to improve overall procurement efficiency., Conducted regular performance evaluations of logistics partners and carriers, ensuring compliance with service level agreements., Developed and implemented training programs for logistics staff, improving team efficiency and reducing errors., Analyzed and reported on supply chain performance metrics, identifying areas for improvement, and implementing corrective actions., Implemented a barcode scanning system, improving order accuracy by 100% and reducing picking errors., Developed and maintained relationships with key suppliers and logistics partners to ensure seamless inbound and outbound logistics., Led a high-performing logistics team in managing end-to-end supply chain operations, ensuring on-time delivery and cost-effectiveness.
• Pickrr Technology Pvt Ltd, Warehouse & Logistics Operation, 07/2021 - 06/2022, Manage and resolve vendor related queries around – Wrong RTV Quantity & Values, Late., Implemented operational dash board across all the sites covering operational efficiency, productivity, audits, trainings, safety and quality matrix., Leading PAN India Fulfillment Operations spread across 10+ locations with a foot print of 5 Lac+ sq. ft. having more than 30+ accounts. Operation includes JIT Supplies, In-plant operation, FM & LM operations, Regional Distributions/Transportation with industry vertical: (B2B, B2C & D2C) i.e. Retail, E- commerce, FMCG, Fashion Apparel, Beauty and Cosmetic, Pharma, Automotive, Spare parts., Scouting the finest warehousing facilities starting multi-tenant to BTS., Rate negotiations with 3PL warehousing partners for cost effective order fulfillment, Amazon MSF (Multi-Seller Flex), F-Assured, Seller Flex | WMS: Easyecom & Uni-commerce, Packaging Inventory management across WHs based on sales/consumption trends, GRN, wrong Debit notes, Shortages and excess., Ensure that all the vendors receive GRN Reports within warehouse TAT., Manage the training and development of new WHs/projects on-board i.e. Order Fulfillment & ProcessingPO/Barcode/WMS follow-up with the Inwards team as per the plan., Maintain the tracker for the respective Sourcing Lead., Cost closure with the vendors and maintain relevant records., Manpower planning & optimum utilization, Warehouse team handling more throughput with same manpower, Coordinate with the external as well as internal team members for smooth functioning of the business., Manage end to end warehouse operations including stock/inventory- inward & outward, stock management, supply chain logistics & management in a cost-efficient manner., Ensure timely delivery of the raw materials/ blended products to the customers in order to maintain high customer satisfaction., Solve problems in relation to pick-up, transport, delivery (in case of delays, refusals, returns, etc), Contracting and negotiating (in cooperation with purchasing) third part logistics and service providers
• Vahdam Teas Private Limited, Fulfillment Logistics Manager, 09/2019 - 07/2021, Leading the overall operations of Supply & Demand management, Sourcing & Warehousing at the backend and customer management at the front end., Managing the inventory to optimize Net Inventory Turns and better ageing of stock for fulfilment, Inward & putaway within define timeline., Co-ordinate with logistics partner team to get ensure 100% pickup done timely., Handling customer’s escalation & maintain a TAT to get resolve the customer’s query
• Rivigo Services Private Limited, Senior Team Leader Warehouse Operation, 08/2017 - 09/2019, Ageing monitoring of non-delivered shipments/ return pickups for PAN India & Getting them closed with the help of CRM Team/Client SPOC., Developing rapport with internal/external constitute of client at all levels; for maximum client retention and achievement of revenue., In Transit damage/lost control & claims recovery., Managed the Re-distribution center and transit warehouse in Northern region and handled the 3PL logistics
• Flipkart Online Services Private Limited, Team Leader Warehouse & Logistics, 01/2015 - 08/2017, Responsible for the day to day operation of procurement and return to sellers, Handling Escalations and reduce them, Make Zero loss and Zero Escalation, Planning for day to day procurement and return to seller shipments, Planning for route according to available resources., Managing Procurement and return to sellers material & ensure to maintain POD in proper way, Ensuring to Zero loss, Minimum Escalation, Order delivery in SLA's, Van Productivity & Manpower Productivity, Timely deliveries and excess of material return to sellers, Maintain the each and every return to seller material details., To Control & look after all inbound and outbound Logistics Operations., Managing Orders shipped on time from Branch with maintain SLAs., Optimizing the logistics cost and developing the new vendors with minimum costs.
• Dalmia Continental Pvt. Ltd., Logistic Coordinator (Gurgaon), 07/2012 - 01/2015, Ensure all CA, CFAs & Super Stockiest sends their different types of claims (Rate difference, Damage, Liquidation of Stocks, Display, Spl. Scheme, onward Freight, Commission etc.) with proper supporting by the timelines defined., Responsible for checking the accuracy of the claims submitted by CAs and forwarding them to Accounts department for releasing the payment, Company any event (Aadhar IITF) available stock for timely coordination to dispatch., Ensure both inventory should be match if any discrepancy it should be match after taken the approval from the management., Implementation of FIFO/LIFO & Batch Management principle for dispatches., Responsible for Month end & year-end closing activities of Warehouse.
• Snapdeal.com, Warehouse Executive (Gurgaon), 02/2010 - 07/2012, Managing the operation of materials movement, tracking the status of “inward & outward” of materials, pending requisition & pending dispatches, breakage or damage materials., Developing FIFO, LIFO, Warehouse layout, Stacking norms, Product identification area, etc., Part of the team in the negotiation with the Transport Vendors for best possible rates, locating direct vehicles with direct delivery having least transit time., Managing the day to day 1st Mile and delivery activities, using of 3rd party couriers/fixed vendors & market transporters, Takes precautions to secure warehouse contents against loss. Evaluates inventory on hand., Operation and administration of the warehouse as per audit guidelines of the company and follow up implementation of new systems

• Date of Birth: 07/27/88
• Gender: Male
• Nationality: Indian
• Marital Status: Married
• Religion: Hindu