Pawan Thakur

• Expertise on WSS/Cloud SWG Product.
• Expertise on Web Isolation product.
• Supported and Troubleshot issues on VIP product.

• Worked flexible hours across night, weekend and holiday shifts.
• Applied effective time management techniques to meet tight deadlines.
• Part of Platform Security Operations PSO. Role included Onboarding, Support, Maintenance and upgrade.
• Worked on MIcrosoft Information Protection Suite including AIP, WIP, MCAS (Microsoft Cloud App Security) and O365.
• Wrote scripts to solve stability issues, wrote script for DLP policy Analytics and Anomaly Detection.
• Conducted DLP plant health analytics.

Worked as a Consultant/Contractor for Morgan Stanley and then converted to a Full time Employee for Morgan Stanley.

• Worked as a bakline for DLP (Top Level Support Engineer)
• Worked on Symantec Identity Access Manager (Pilot product)
• Secondary support for Managed PKI and VIP.
• Onboarding and integration of various products including Data warehouse, Bluecoat, SMG, Proofpoint with DLP Email Prevent.

• Identified issues, analyzed information and provided solutions to problems.
• Supported Active Directory Infrastructure Services.
• Troubleshoot performance issues.
• Troubleshot DNS issues.

• Troubleshooting Windows Issues.
• Troubleshooting internet and networking issues.
• Troubleshooting and resolving performance and slowness Issues.
• Troubleshooting No Boot issues.