Pawandeep Kaur

Current Project:

(Multinational Petrochemical Client: December 2018 – till date)

• Leading the team of network engineers (10 members) working across the shifts 24/7 for network coverage.
• Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
• Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Reviewed completed work to verify consistency, quality and conformance.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Led regular team meetings to communicate current business trends and relevant updates.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Oversaw daily workloads and workflow for smooth operations.
• Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
• Produced thorough, accurate and timely reports of project activities.
• Conducted root causes analysis to develop corrective action plans.
• Proposed or approved modifications to project plans.
• Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
• Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
• As a manager managing escalations on the assigned task to shift engineers to expedite the resolution by following ITIL standards.
• Creates tickets for alerts on BMC remedy tool.
• Working on Cisco Prime for extracting configurations according to business requirements.
• Basic Troubleshooting and provide solution to it.
• Basic configuration of network devices
• Effectively prioritize and execute tasks in a fast-paced
• Managing teams’ workloads and prioritization.

Previous Projects:-

British Multinational Tobacco Client: (January 2018- November 2018)

• Responsible for analyzing customer’s device inventory and processing devices
• Coordination with cross-functional stake holders of various accounts.
• · Manage high workload in a customer environment at highest quality level
• · Working on Post implementation reviews and documenting lessons learned
• · Prepared user counts reports for customer in excel
• · Communicate, organize and attend customer and internal meetings at senior level
• · Maintaining a schedule of organic growth activities and involving appropriate resources
• · Prepared tracker for customer feedback
• · Worked as a Partner Administrator to register users on the portal, to run reports and manage collectors for different customers.
• · Prepared seed file to run the discovery for the customers and generate reports from the Cisco Portal.
• · Responsible for managing collectors for different customers.
• · Communicate with cisco tech for managing collectors.
• · Worked directly with departments, clients to achieve desired result
• · Researched and updated all required materials needed for firm and partners
• · Prepared dashboard for tracking the time and cost management
• · Responsible for creative design for prominent British Multinational tobacco manufacturing company
• · Generate heat maps for Wireless LAN
• · Produced ad hoc reports and documents for senior team members
• · Design Heat Maps using for Wireless Survey using Air magnet tool

Customized Infrastructure Care 2.0 (CIC 2.0) :-(January 2016- December 2017)

• · Responsible for analyzing customer’s device inventory and processing devices further for monitoring on the tools
• · Responsible for creating Service Request forms (SRF 1, SRF 3 & SV SRF) for on boarding of devices on the monitoring tools
• · Worked on tools such as Service Now, to verify monitoring status of different customer devices
• · Coordination with cross-functional stake holders of various accounts.
• · Manage high workload in a customer environment at highest quality level
• · Working on Post implementation reviews and documenting lessons learned
• · Prepared user counts reports for customer in excel
• · Worked on tools CUCM and CUIC to extract reports
• · Responsible for getting the user reports approved from the Customer.
• · Communicate, organize and attend customer and internal meetings at senior level
• · Prepared tracker for customer feedback
• · Responsible for managing collectors for different customers.
• · Co-ordinate with different teams to resolve daily business related issues

• Responded promptly to user requests for assistance with any type of networking issue.
• Provided support to any internal network changes and created client site configuration templates
• Network changes include but are not limited to adding a new host/server to switch by either creating a new VLAN or adding it to existing V-LANS, applying ACLs to restrict some flows on switch/routers, and an interface configuration
• Client configuration includes interface configurations (Fast Ethernet / Ethernet), ACLs, static routing, VLANs, and basic dynamic protocols like OSPF
• Hands on experience with Cisco 1800, 2800, 2900, 3550 and 3750 boxes
• Responded to customer requests via telephone and email