Pawandeep Singh
Advanced System Adminstrator
Chandigarh
Summary
Experienced and recently promoted Advanced System Administrator with a strong background in infrastructure management, patching, and security operations. Demonstrated expertise across firewall, virtualization, and endpoint technologies. Proven ability to manage complex systems, respond to critical incidents, and support enterprise IT environments using leading tools and platforms. Known for logical problem-solving, accountability, and team collaboration.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Advanced System Administrator – Cloud Operations
IT By Design
Chandigarh
04.2025 - Current
- Manage advanced infrastructure operations and critical alert remediation across multiple clients.
- Perform scheduled and on-demand patching for:
- Fortinet and Cisco ASA Firewalls
- Core/Edge Switches and Access Points
- Windows Servers, VMware ESXi/vCenter, and BIOS/iLO firmware
- Microsoft Exchange (CU Updates)
- Handle Duo Proxy updates, KnowBe4 ADI Sync, and Azure SCIM deployments.
- Monitor and respond to P1 alerts: server/network outages, VIP requests, ransomware/malware, phish reports, high utilization, disk issues.
- Conduct in-place upgrades and adjust server resources (CPU, RAM, disk).
- Troubleshoot patch failures via N-able logs and audit trails.
- Work closely with clients to ensure patching, backup, and network stability standards are met.
Senior System Administrator – Cloud Operations
IT By Design
Chandigarh
10.2020 - 03.2025
- Oversaw infrastructure in Azure and VMware environments, including scalable and highly available deployments.
- Implemented and maintained disaster recovery strategies using Veeam, Datto, and Azure Backups.
- Authored documentation for patching, backup policies, and DR procedures.
- Supported routine system reboots, OS upgrades, BIOS firmware, and driver updates.
- Monitored health/performance metrics via Auvik and ConnectWise tools.
Sr. Customer Care Executive
Sam Software
12.2016 - 02.2020
- Troubleshot operating system and peripheral issues for desktops and laptops.
- Provided first-level support and guided customers through technical resolutions.
- Maintained customer satisfaction and handled escalated issues effectively.
Sr. Sales Executive
Master Tech Support
02.2014 - 10.2016
- Delivered customer service and technical support for OS and network issues.
- Fostered long-term client relationships and promoted product solutions.
Education
B.Com -
Surendranath College
12th - undefined
Khalsa High School
10th - undefined
Khalsa High School
Skills
Platforms/OS: Windows Server 2016/2019, Windows 10/11, Ubuntu
Virtualization: Hyper-V, VMWARE
Networking: TCP/IP, DNS, DHCP, VLANs, IP Reservations, Port Management
Security/Firewalls: Fortinet, Cisco ASA
System Admin: Server Management, System Monitoring, Remote Access
Network Troubleshooting, Software Installation
Disclaimer
I am committed to continuous professional growth and hereby declare the above information is true to the best of my knowledge.
Timeline
Advanced System Administrator – Cloud Operations
IT By Design
04.2025 - Current
Senior System Administrator – Cloud Operations
IT By Design
10.2020 - 03.2025
Sr. Customer Care Executive
Sam Software
12.2016 - 02.2020
Sr. Sales Executive
Master Tech Support
02.2014 - 10.2016
12th - undefined
Khalsa High School
10th - undefined
Khalsa High School
B.Com -
Surendranath College
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