Pawan G Kulkarni
Bangalore
Summary
Aspiring to leverage my expertise in team management, performance optimization, and technical skills to drive operational excellence within a dynamic organization. Committed to continuous professional development and seeking opportunities to take on greater leadership responsibilities, ultimately contributing to the organization's growth and success.
Results-driven Team Lead with overall 8.5 years of experience in the e-commerce, technical support, and ride-sharing sectors. Demonstrated expertise in staff education and training, recruitment, employee evaluation, and client service. Proven ability to enhance performance metrics, improve daily workflows, and foster a collaborative team environment. Proficient in technical skills to drive data-driven decision-making and operational improvements. Seeking to leverage skills and experience to contribute to a dynamic organization's growth and success.
Overview
9
9
years of professional experience
Work History
Team Lead
Teleperformance for Flipkart KAM, E-commerce Process
03.2022 - 05.2024
- Supervised a team of 25+ members, managing daily workflows to ensure operational efficiency and adherence to key performance indicators (KPIs)
- Conducted comprehensive training sessions, leading to a 20% increase in team productivity
- Implemented performance improvement plans, significantly boosting client satisfaction scores
- Played a crucial role in recruitment, successfully onboarding and integrating new team members
- Conducted training sessions for new hires, facilitating smooth onboarding and integration into the team.
Relationship Executive
Teleperformance for Flipkart KAM, E-commerce Process
05.2018 - 02.2022
- Managed key client relationships, ensuring high levels of satisfaction and addressing client needs proactively
- Conducted regular performance evaluations, providing constructive feedback and setting measurable goals
- Improved data entry processes, enhancing accuracy and reducing time spent on administrative tasks
- Collaborated with cross-functional teams to promptly resolve customer issues.
Senior Executive
ANI Technologies (OLA)
04.2016 - 03.2018
- Oversaw daily operations, ensuring the team met performance targets and adhered to company standards
- Developed and implemented strategies to enhance service quality and improve the overall customer experience
- Utilized technical skills in Excel to analyze data, identify trends, and drive operational improvements
- Fostered a collaborative team environment, promoting effective communication and teamwork.
Technical Support Representative
[24]7.ai
03.2015 - 12.2015
- Provided technical support to customers, efficiently resolving issues and ensuring high levels of customer satisfaction
- Maintained detailed records of customer interactions, ensuring accurate and up-to-date information
- Conducted training sessions for new hires, facilitating smooth onboarding and integration into the team.
Education
Master of Business Administration (MBA) - Human Resources Management
Sikkim Manipal University
07-2016
Bachelor of Computer Applications (BCA) -
Karnataka University – Dharwad
07-2012
Skills
- Employee Education and Training
- Recruitment
- Employee Evaluation
- Client Service
- Performance Improvement
- Daily Workflow Improvement
- Key Performance Indicators
- Data Entry
- Interpersonal Communication
- Teamwork and Collaboration
- Excel
- Python
- SQL
Major Impacts
- Improved team productivity by 20% through targeted training programs.
- Enhanced client satisfaction scores by implementing effective performance improvement plans.
- Streamlined data entry processes, resulting in a significant reduction in administrative workload.
Timeline
Team Lead
Teleperformance for Flipkart KAM, E-commerce Process
03.2022 - 05.2024
Relationship Executive
Teleperformance for Flipkart KAM, E-commerce Process
05.2018 - 02.2022
Senior Executive
ANI Technologies (OLA)
04.2016 - 03.2018
Technical Support Representative
[24]7.ai
03.2015 - 12.2015
Master of Business Administration (MBA) - Human Resources Management
Sikkim Manipal University
Bachelor of Computer Applications (BCA) -
Karnataka University – Dharwad
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