PAWANJOT SINGH MENDIRATTA
New Delhi
Summary
Accomplished Senior Customer Service Representative at Wipro, excelling in problem-solving and team collaboration. Enhanced service delivery and customer satisfaction through effective training and quality assurance. Leveraged data analysis and project management skills to drive improvements, achieving a 20% increase in efficiency. Proficient in Microsoft Excel, fostering a proactive and results-driven work environment.
Overview
2
2
years of professional experience
Work History
Senior Customer Service Representative
Wipro
DELHI
08.2023 - Current
- I was promoted to the senior customer service representative.
- I assisted customers with inquiries and resolved issues promptly.
- Assisted customers with inquiries and resolved issues promptly.
- Collaborated with team members to improve service delivery standards.
- Handled customer complaints with empathy and professionalism.
- Trained new staff on customer service protocols and procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
MBA - Finance
Delhi University, SOL
Delhi, India 01-2026
Bachelor of Arts - Business Economics ( Hons)
Sri Guru Gobind Singh College of Commerce, University of Delhi
Delhi01-2024
Senior Secondary -
Guru Harkrishan Public School
Vasant Vihar, New Delhi01-2020
Secondary -
Guru Harkrishan Public School
Vasant Vihar, New Delhi01-2018
Skills
- Data analysis
- Project management
- Customer service
- Team collaboration
- Problem solving
- Microsoft Excel
- Quality assurance
- Team monitoring
POSITION OF RESPONSIBILITY / SOCIAL PROJECTS
- Hamara Mission Dignity – HMD Haryali Muhim Worked to prevent the coming disaster of climate change and environmental destruction.
- Hamara Mission Dignity – Took partcipate in Mission Shiksha Ki Ore
- Took participate in Mission Sarbat Da Bhala, during extremely testing time of the pandemic providing food and medicines
- Contributed to Delhi Sikh Gurudwara Management Committee for the service of humanity during the COVID-19 pandemic {CARONA WARRIORS}
Hobbies and Interests
Hobbies – Chess, football, swimming & fitness
Extracurricular Activities
- Member of Ecosperity - The Environment Society, and participated in plantation drives. (Society of SGGSCC)
- Member of the Entrepreneurship Development Cell (Society of SGGSCC)
- Participated in inter school sports and games competition 2018-2019
Knowledge
- Basic Python
- Statistical Package for the Social Sciences (SPSS)
- Microsoft Excel and Word course
- Basics of Stock Market/Share Trading
- Amazon FBA
Timeline
Senior Customer Service Representative
Wipro
08.2023 - Current
MBA - Finance
Delhi University, SOL
Bachelor of Arts - Business Economics ( Hons)
Sri Guru Gobind Singh College of Commerce, University of Delhi
Senior Secondary -
Guru Harkrishan Public School
Secondary -
Guru Harkrishan Public School
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