Summary
Overview
Work History
Education
Skills
POSITION OF RESPONSIBILITY / SOCIAL PROJECTS
Hobbies and Interests
Extracurricular Activities
Knowledge
Timeline
Generic

PAWANJOT SINGH MENDIRATTA

New Delhi

Summary

Accomplished Senior Customer Service Representative at Wipro, excelling in problem-solving and team collaboration. Enhanced service delivery and customer satisfaction through effective training and quality assurance. Leveraged data analysis and project management skills to drive improvements, achieving a 20% increase in efficiency. Proficient in Microsoft Excel, fostering a proactive and results-driven work environment.

Overview

2
2
years of professional experience

Work History

Senior Customer Service Representative

Wipro
DELHI
08.2023 - Current
  • I was promoted to the senior customer service representative.
  • I assisted customers with inquiries and resolved issues promptly.
  • Assisted customers with inquiries and resolved issues promptly.
  • Collaborated with team members to improve service delivery standards.
  • Handled customer complaints with empathy and professionalism.
  • Trained new staff on customer service protocols and procedures.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

MBA - Finance

Delhi University, SOL
Delhi, India
01-2026

Bachelor of Arts - Business Economics ( Hons)

Sri Guru Gobind Singh College of Commerce, University of Delhi
Delhi
01-2024

Senior Secondary -

Guru Harkrishan Public School
Vasant Vihar, New Delhi
01-2020

Secondary -

Guru Harkrishan Public School
Vasant Vihar, New Delhi
01-2018

Skills

  • Data analysis
  • Project management
  • Customer service
  • Team collaboration
  • Problem solving
  • Microsoft Excel
  • Quality assurance
  • Team monitoring

POSITION OF RESPONSIBILITY / SOCIAL PROJECTS

  • Hamara Mission Dignity – HMD Haryali Muhim Worked to prevent the coming disaster of climate change and environmental destruction.
  • Hamara Mission Dignity – Took partcipate in Mission Shiksha Ki Ore
  • Took participate in Mission Sarbat Da Bhala, during extremely testing time of the pandemic providing food and medicines
  • Contributed to Delhi Sikh Gurudwara Management Committee for the service of humanity during the COVID-19 pandemic {CARONA WARRIORS}

Hobbies and Interests

Hobbies – Chess, football, swimming & fitness

Extracurricular Activities

  • Member of Ecosperity - The Environment Society, and participated in plantation drives. (Society of SGGSCC)
  • Member of the Entrepreneurship Development Cell (Society of SGGSCC)
  • Participated in inter school sports and games competition 2018-2019

Knowledge

  • Basic Python
  • Statistical Package for the Social Sciences (SPSS)
  • Microsoft Excel and Word course
  • Basics of Stock Market/Share Trading
  • Amazon FBA

Timeline

Senior Customer Service Representative

Wipro
08.2023 - Current

MBA - Finance

Delhi University, SOL

Bachelor of Arts - Business Economics ( Hons)

Sri Guru Gobind Singh College of Commerce, University of Delhi

Senior Secondary -

Guru Harkrishan Public School

Secondary -

Guru Harkrishan Public School
PAWANJOT SINGH MENDIRATTA