Summary
Overview
Work History
Education
Skills
KEY ACHIEVEMENTS SNAPSHOT
Timeline
Generic
PAWANKUMAR MOD

PAWANKUMAR MOD

Hyderabad

Summary

Dynamic and results-oriented Senior Operations Manager with over 12 years of experience leading high-volume, multi-functional operational teams and spearheading strategic process improvements across complex client accounts. Expertise in Annotation, Mapping and AI/ML program management, complemented by a proven track record of scaling teams from 4 to 146 FTEs while managing multi-million dollar budgets. Committed to delivering measurable business value through automation and data-driven decision-making, with a strong focus on driving efficiency and performance. Prepared to lead strategic programs that leverage technical acumen and operational excellence to achieve high-impact results in a Senior Manager role.

Overview

10
10
years of professional experience

Work History

Team Manager, Operations & Process Excellence

Cognizant
01.2016 - Current
  • Strategic Leadership & Growth:
  • Program Governance & Scale-Up: Drove cross-functional alignment across HR, Strategy, and Process Excellence (PEX) teams to achieve operational readiness for new launches, governing a rapid scale-up from 4 to 146 FTE to support major client project ramps.
  • Financial Stewardship & Risk Mitigation: Controlled and optimized an annual operational budget of nearly $1 Million (based on $76,800/month) utilizing advanced capacity planning and forecasting to mitigate financial risks and maintain high utilization rates.
  • Client & Stakeholder Management: Maintained high-level engagement with key clients translating complex business requirements into clear and concise functional specifications for technical and operational teams.
  • Facilitated high-volume candidate sourcing and onboarding through strategic collaboration with Talent Acquisition teams.
  • Process Automation & Technical Programs:
  • Technical Program Leadership (AR/AI): Provided technical oversight and developed QA frameworks for high-precision AR Annotation and Geospatial Mapping projects ensuring data quality and integrity critical for downstream client application development.
  • Drove AI/ML Adoption: Initiated and implemented 5 Process Automations leveraging Artificial Intelligence and Machine Learning, significantly reducing manual effort and driving efficiency across service lines.
  • Pioneered New Offerings: Developed and executed 9 Language Agnostic Pilot Programs, expanding the service portfolio and demonstrating the ability to rapidly launch and stabilize new operational streams.
  • Conducted detailed business analysis and utilized tools (FMEA, SIPOC, BA) to outline problems, identify strategic opportunities, and propose data-driven solutions.
  • Managed all aspects of daily operations, including volume management, scheduling, resource distribution, and rigorous Quality Assurance and Control.
  • Career Progression at Cognizant & SERCO: Advanced from Analyst (SERCO, 2013-2016) to Process Executive and Subject Matter - Team Leader (Cognizant, 2016-2023) culminating in the current Manager role.
  • Promoted: Sep 2023

Education

Post Graduate - MCA

Rashtrasant Tukadoji Maharaj Nagpur University
Nagpur, MH
01.2013

Skills

  • Management: Capacity Planning & Forecasting, Stakeholder Management, Client Account Management, Process Improvement (PEX), Agile Operations

  • Data & Quality: Data Analysis & Reconciliation, Prediction Model & Data Analytics Tool, TABLEAU, Quality Assurance and Control, Root Cause Analysis (RCA), FMEA, SIPOC

  • Technical: Annotation & Mapping creation, Artificial Intelligence & Prompt Engineering, Process Automation (AI/ML)

  • Conflict Resolution: Effectively managing & resolving disputes

  • Recruitment support: Relationship-building abilities to connect with candidates & hiring managers

KEY ACHIEVEMENTS SNAPSHOT

  • Scaled operations from a foundational team of 4 FTE to 146 FTE.
  • Managed a sustained annual operational budget of nearly $1 Million.
  • Successfully implemented 5 Process Automations (AI & ML).
  • Launched 9 Language Agnostic Pilot Programs.

Timeline

Team Manager, Operations & Process Excellence

Cognizant
01.2016 - Current

Post Graduate - MCA

Rashtrasant Tukadoji Maharaj Nagpur University

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PAWANKUMAR MOD