Summary
Work History
Education
Skills
Personal Information
Languages
Timeline
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Pawan Kumar Rai

Pawan Kumar Rai

Kolkata,WB

Summary

Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition, and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.

Work History

Business Development Executive

Kalinga University
  • Evaluated performance of business development initiatives, making data-driven adjustments to optimize results and achieve sales targets
  • Aligned sales objectives with overarching company goals by collaborating closely with senior management on strategy development
  • Negotiated contracts with key stakeholders, resulting in favourable terms for company and long-term partnerships
  • Leveraged CRM tools to track leads and analyse data, optimizing sales efforts for maximum return on investment
  • Established robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods
  • Generated revenue growth by developing and executing targeted sales strategies to expand market share
  • Streamlined internal processes within business development department, reducing inefficiencies and increasing productivity among team members
  • Assisted marketing department in creating targeted campaigns that effectively communicated value proposition of products/services to potential customers
  • Provided exceptional customer service by promptly addressing client concerns and resolving issues as arose
  • Collaborated with cross-functional teams to identify opportunities for product improvement, driving innovation in company's offerings
  • Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals
  • Fostered positive work environment that encouraged open communication among team members, promoting collaboration toward achieving shared goals
  • Managed portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
  • Collaborated with sales and marketing departments to support client acquisition
  • Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities
  • Communicated directly with customers and partners to build strong business networks and relationships
  • Translated customer needs into solution requirements using powerful value propositions and negotiation skills
  • Established and maintained highly effective relationships with clients and industry partners to drive growth
  • Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments
  • Identified business development challenges and customer concerns for proactive resolution
  • Presented professional image consistent with company's brand values
  • Stayed current on company offerings and industry trends
  • Generated advertising brochure for vendor use
  • Set and achieved company defined sales goals
  • Built relationships with customers and community to promote long term business growth
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
  • Achieved or exceeded company-defined sales quotas
  • Managed over 50 customer calls per day and Increased sales by 10%.
  • Conducted competitor analysis to identify gaps in market and capitalize on untapped opportunities

Content Writer

Freelancer
  • Create and deliver variety of content formats to engage with target audiences and stakeholders, including SEO focused copy, video production, photography and graphics
  • Own and develop new digital channels to market, including new social media channels, blogs, forms and user generated content
  • Mentor Digital Marketing Apprentice in creation of content and digital deployment
  • Responsibility for maintaining up-to-date content for corporate website
  • Work alongside Campaign Planning Executive to provide analysis and reporting of all digital campaigns and communications, including against KPI's, for Board reports and for Executive
  • Maintain departmental calendar of activity as taken from Communications & Marketing Plans

WASE- INSIDE SALES AND RESOURCE STAFFING

Wipro
  • Maintaining long-lasting relationships with existing customers through exceptional after-sales service
  • Actively sourcing new sales opportunities through cold-calling and emailing
  • Developing in-depth knowledge of product features and benefits
  • Utilizing virtual meetings to build relationships with new customers
  • Processing customers' purchase orders and liaising with logistics department to ensure timely delivery of ordered products
  • Advising customers on suitable product selection based on their needs and specifications
  • Creating sales pipeline to accurately reflect relative placement of sales prospects in purchasing process
  • Following up on sales inquiries that are made by potential customers through website chats, emails, and inbound calls
  • Setting up face-to-face meetings between potential customers and Outside Sales Representatives
  • Preparing and executing resource capacity plan and resource schedules
  • Allocating resources to projects, including assigning appropriate personnel to job roles within project
  • Performance management
  • Forecasting need for new employees for upcoming projects
  • Identifying qualifications of new employees to match project needs
  • Addressing resource demands of all departments for project's successful delivery.
  • Managed portfolio of key accounts, fostering long-term relationships and generating repeat business
  • Built strong professional networks within target industries which led to valuable referrals or introductions
  • Increased customer satisfaction through timely follow-ups, addressing concerns, and providing tailored solutions
  • Improved overall team performance through ongoing coaching, mentoring, and sharing best practices with colleagues
  • Enhanced sales processes by analysing performance data and identifying areas for improvement
  • Collaborated with marketing team to create engaging promotional materials that targeted specific customer segments
  • Streamlined communication between sales department and other internal teams to ensure seamless service delivery
  • Established reputation as knowledgeable and resourceful inside sales representative, resulting in increased client trust and loyalty
  • Generated qualified leads by conducting market research to identify potential clients in target industries
  • Consistently exceeded sales targets by staying informed on industry trends and competitor offerings in order to recommend innovative solutions to customers
  • Negotiated favourable contract terms with clients while maintaining company profitability requirements
  • Trained new team members on company products, services, and best practices for inside sales success
  • Established rapport with potential clients through proactive outreach via phone calls, emails, and social media platforms
  • Assisted in development of custom proposals, tailoring each one according to individual client needs and expectations
  • Supported trade shows or conferences as representative of organization's inside sales team
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills
  • Managed friendly and professional customer interactions
  • Developed and implemented sales strategies to increase customer loyalty and retention
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company
  • Set up new accounts, established customer credit and set up payment methods

Top Gear Resource manage

  • Assigning available employees to projects in accordance with their skillsets, previous experience, and availability.
  • Monitoring day-to-day project activities and corresponding resourcing.
  • Capacity planning, i.e. Making sure that company’s resources have capacity to work on upcoming projects.
  • Monitoring and managing employees’ workload, utilization, and overtime hours.
  • Managing resource conflicts.
  • Overcoming resource shortages by means of resource management techniques, reallocating resources, assigning more staff, etc; informing senior management of any issues related to inability to meet clients’ needs due to resourcing.
  • Providing project managers with support when it comes to resource management issues or improving resource management processes.
  • Knowing all current and upcoming projects run in organization and business development activities and being able to plan resourcing accordingly.
  • Collaborating with HR department regarding staff training, compensation and benefit planning, payroll administration, and hiring new staff for projects.
  • Being familiar with labour laws as well as resource management trends.
  • Documenting processes (e.g. Weekly utilization report, etc.)
  • Continuously assessed effectiveness of existing resource management strategies, refining processes as needed to ensure optimal performance at all times
  • Spearheaded initiatives aimed at reducing excess spending on resources while maintaining high-quality outputs throughout all projects
  • Mentored junior staff members in effective resource management techniques, fostering culture of continuous improvement within team
  • Streamlined resource allocation processes by implementing efficient scheduling and tracking systems
  • Enhanced team productivity with regular performance evaluations and targeted training programs
  • Served as key point of contact for both internal stakeholders and external partners on matters relating to resource availability and allocation, fostering strong relationships built on trust and transparency
  • Optimized inventory management systems, minimizing stock discrepancies and ensuring timely replenishment of essential supplies
  • Facilitated cross-functional collaboration by coordinating shared resources between departments in timely manner
  • Utilized advanced analytics tools to monitor trends in resource usage, proactively identifying potential areas for optimization or cost savings opportunities
  • Analysed project performance data to identify areas of improvement
  • Facilitated workshops to collect project requirements and user feedback
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
  • Developed and implemented project plans and budgets to ensure successful execution
  • Reported regularly to managers on project budget, progress, and technical problems
  • Monitored project progress, identified risks and took corrective action as needed
  • Leveraged industry best practices to develop innovative solutions for complex resourcing challenges faced by the organization

Education

BCA - Computer And Information Sciences

West Bengal University of Technology
Durgapur, WB
07.2015

12th -

National Open School
Delhi, DL
10.2011

10th -

Burnpur Boys High School
Burnpur
06.2009

Skills

  • Sales Management
  • Training
  • Inside Sales
  • Sales Executive Activities
  • Educational Sales

Personal Information

  • Date of Birth: 06/19/93
  • Gender: Male
  • Marital Status: Single / Unmarried

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)

Timeline

Business Development Executive

Kalinga University

Content Writer

Freelancer

WASE- INSIDE SALES AND RESOURCE STAFFING

Wipro

Top Gear Resource manage

BCA - Computer And Information Sciences

West Bengal University of Technology

12th -

National Open School

10th -

Burnpur Boys High School
Pawan Kumar Rai