Microsoft Suite
PAWANPREET SINGH BHATIA
Sr. Technology & Information Security Professional
Delhi
Summary
Dynamic Information Technology & Information Security Professional with over 22 plus years of comprehensive industry experience, including more than 15 years serving international clients. Expertise in consistently managing IT Operations, Information Security operations & delivering projects that meet or exceed cost, quality, and timeframe targets while fostering effective communication and collaboration within teams. Strong track record of evaluating completed work to drive innovation in processes and enhance future project outcomes. Committed to leveraging extensive knowledge and skills to contribute to organizational success and elevate team performance.
Overview
22
22
years of professional experience
6015
6015
years of post-secondary education
7
7
Certifications
3
3
Languages
Work History
Sr. Project Manager (SDM)- Information Security Assurance
HCL Technologies Limited
09.2018 - Current
- Define, implement, and monitor GRC frameworks, policies, and standards.
- Align GRC services with organizational objectives and regulatory requirements.
- Ensure senior management is informed of risk posture and compliance status.
- Facilitate governance meetings and produce actionable reports.
- Identify, assess, and monitor risks across business units and IT systems.
- Develop and oversee risk mitigation and treatment plans.
- Support the business in risk acceptance, transfer, or avoidance strategies.
- Conduct periodic risk reviews and update risk registers.
- Ensure compliance with applicable laws, standards including ISO 27001, SOC 2, NIST 2.0, GDPR, DORA)
- Lead and manage various Internal Rick and Compliance Audits
- Coordinate with auditors and respond to assessments and audits.
- Track remediation activities for compliance gaps and issues.
- Maintain up-to-date documentation for audits and regulatory inquiries.
- Manage Vulnerability, Patching, Hardening and version compliance.
- Manage operations (NOC & Security), for timely and quality service delivery.
- Ensure that all services meet SLAs (Service Level Agreements) and KPIs.
- Acts as the primary point of contact for clients regarding service performance.
- Management of Service Credits and getting those approved from clients
- Contribute in Service Contract Change Notes (SCCN) over service scope.
- Owns and drives delivery processes and ensures adherence to ITIL standards.
- Chair Security Operation Review meetings (SORM) and Service review meetings.
- Provide metrics, KPIs, and dashboards to stakeholders.
- Manage Log provisioning activities and troubleshooting with stakeholders
- Lead Network Operations and Cyber Security operations for Banking clients
- Develop and implement enterprise-wide BCP & DR plans
- Identify critical business processes and dependencies (people, systems, vendors)
- Conduct business impact analyses (BIA) and risk assessments.
- Draft recovery plans for IT systems, infrastructure, and business operations
- Maintain and regularly update recovery documentation and contact lists.
- Plan and execute regular BCP & DR testing (tabletop, failover, simulation)
- Identify and document lessons learned from tests and real incidents.
- Promote awareness continuity protocols across departments
- Maintain vendor continuity plans and third-party dependencies.
- Risk Management
- Compliance Management
- Service Delivery & Operations
- Business Continuity and Disaster Recovery
Assistant Vice President-Information Technology
Jaipuria Institute of Management, Delhi & Ginni International Limited
01.2014 - 09.2018
- Implemented State of the art Data Centre facility to support & secure multi-node environment of Group of Companies.
- Streamlining IT Security by introducing high-end security devices including Firewalls, location UTMS, applications level controls.
- Process laying and Implementation of school ERP Systems ACEDEMIA in a multi campus environment with cloud hosting.
- Successfully rolled out IMPARTUS Lecture Capture solution on SaaS.
- Implemented ITIL based best practices, for Incident & Problem Management.
- Centralized Service Desk.
- Authored various IT policies & SOP's for Information security.
- Introduced & migrated Campus environment over MS O365 to optimize Lync, Exchange and one drive Storage.
- Initiated vendor assessment, centralized IT procurements & VFM.
- Rated 4.7 out of 5 as part over all IT feedback across organization, appreciated by CMD.
- Revamped Wi-Fi network across all Campuses with cutting edge technology solutions.
Support Team Manager - Service Delivery Lead for India & Rest of the DFID Offices
Department for International Development (DFID) India
07.2008 - 12.2013
- Managing DFID (Department for International Development-) India IT Support & Delivery Operations.
- Managed the Global Service Desk & Video Conferencing Operations for DFID Offices across 45 Locations.
- Led the forecasting and budgeting (CAPEX and OPEX) & followed industry-wide accounting practices.
- Led the IT Service Continuity as part of overall Business Continuity, involved invoking call tree.
- Pivotal in executing ISO 270001 Audits, Procurement Audits and adhered to compliance activities.
- Managing GDST team responsible for software Packaging team and software releases management.
Manager Business Solutions
Ranbaxy Laboratories Limited
05.2006 - 06.2008
- Merit of being recognized for achieving high level of C-SAT & project implementations in TAT.
- Distinction of being promoted to next grade with in the span of 1 year.
- Served as Location IT Manager for corporate office; lead a team of 50+ direct and indirect reporting team including Service Desk.
- Manage Data Center & Service Desk Operations
Team Lead –Major Problem Management EMEA Accounts
Computer Sciences Corporation
01.2004 - 04.2006
- Participation in Major Incident Red Bridge calls
- Aligning teams for various P1 and P2 Incidents as problem manager
- Ensuring Lines of events are properly recorded by various teams
- Problem Ticket Management post Incident closure
- Root Cause analysis for all P1 and P2 Incidents
- Assignment of corrective and preventive actions to various tracks
- Follow-up and weekly reporting
- Manage Known Error Data Base
- Contributed in enhancing the process workflows, SOPs
- Internal Problem management trainings to Delivery
Education
MBA - Operations
S.M.U
New Delhi03.2011
Post Graduate Diploma in Computer Applications - Computer Applications Development
G.J. University
New Delhi04.2008
B.Com(H) - Accounting And Finance
Guru Gobind Singh College of Commerce
Delhi University04.1999
Skills
Cybersecurity proficiency
Certification
2017, IBM Analytics
Training
- Situational Leadership
- AWS Solution Architect Associate Level
- MS Project & Visio
- CISSP from Koenig
- HDI – Support Centre Manager
- Wise Packaging Studio
- Information Security & Finance Management
- Project Management- Prince2
- Valuing Team Diversities
Accomplishments
- Achieved Risk logging standardization by introducing automated Risk management for uniformity tasks.
- Supervised team of 150 staff members across various location both India and international locations
- Achieved DR testing by completing cross technology tasks with accuracy and efficiency.
- Collaborated with team of 15 in the development and testing of DR Testing Project onsite in Denmark
- Data Center establishment from scratch
Additional Information
I am open to work across Geo, always open to new and challenging positions to add value to my clients and the organization I work for
Software
RSA Archer
Service Now
Generative AI
Qualys
MS O356, Azure
AWS & GCP
QRadar, Splunk
Interests
Travelling
Meeting people across the world
Instrumental Music
Timeline
Sr. Project Manager (SDM)- Information Security Assurance
HCL Technologies Limited
09.2018 - Current
Assistant Vice President-Information Technology
Jaipuria Institute of Management, Delhi & Ginni International Limited
01.2014 - 09.2018
Support Team Manager - Service Delivery Lead for India & Rest of the DFID Offices
Department for International Development (DFID) India
07.2008 - 12.2013
Manager Business Solutions
Ranbaxy Laboratories Limited
05.2006 - 06.2008
Team Lead –Major Problem Management EMEA Accounts
Computer Sciences Corporation
01.2004 - 04.2006
MBA - Operations
S.M.U
Post Graduate Diploma in Computer Applications - Computer Applications Development
G.J. University
B.Com(H) - Accounting And Finance
Guru Gobind Singh College of Commerce
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