Pawan Saini
Technical Program Manager
Noida
Summary
Meticulously organized Technical Program Manager with 19 years successfully uniting internal and external forces to achieve peak efficiency. Careful overseer of disparate departments with widely varying levels of technical knowledge. Practiced at maintaining harmonious operations while meeting frequently discordant needs of internal personnel, business channel partners and customers.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
3
3
Languages
Work History
Technical Program Manager
TCS
04.2025 - Current
- Successfully leading a team of 70 FTE’s, including 3 Tower Leads, 4 Technical Leads, Data Analysts, and Data Engineers.
Service Delivery Manager
TCS
05.2024 - 04.2025
- Successfully lead a team of 70 FTE’s, including 3 Tower Leads, 4 Technical Leads, Data Analysts, and Data Engineers.
- Efficiently managed Data and Analytics service operations, decreasing resolution time by 30%.
- Implemented a robust problem management framework, reducing incident count by 66% in 6 months.
- Monitored account P&L performance, identifying cost-saving opportunities, resulting in a 20% decrease project expenses.
- Conducted weekly, monthly, and quarterly operational review meetings to enhance productivity, quality, customer service, and cost-effectiveness.
- Provided training on effective cost-saving strategies, increasing organizational awareness.
- Guided Senior Management to support business objectives.
- Identified projects via Voice of Customer, Voice of Process, SLA Misses, MBR, QBR, Internal Operations reviews, and OFIs from CSS Surveys.
- Supported new business opportunities, actively contributing to bids, service transitions, and implementation strategies.
- Championed continuous process improvements to increase productivity, operational efficiency, and client satisfaction.
- Collaborated with cross-functional teams, vendors, and service partners to ensure seamless service integration and delivery.
Technical Project Manager
TCS
03.2018 - 04.2024
- Transition of over 300 applications followed by active support and maintenance. More than 150 personal days of monthly development activities and several development projects for complex evolutions.
- Activities:
- Performed detailed assessments of risks to determine constraints and develop mitigation strategies.
- Delivered projects at pre-determined budget, maintaining time parameters and quality standards.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Acting as the primary customer contact for program activities and leading program review sessions
- Developing new business and expanding existing business with customers.
- Closely collaborated with team members to identify and quickly address problems.
- Ensured Quality of Service, tracked Service Metrics, lead the team and managed team performance
- Developing a detailed plan for each project based on client needs and available resources
Technical Architect
TCS
04.2017 - 03.2018
- Develop expertise on the latest technologies and products in conjunction with editors, while identifying and implementing practical use cases.
- Activities:
- Communicated cross-functionally with technology leaders across analysis, architecture, build, quality assurance, deployment, and support teams on project execution.
- Translating the client's business requirements into specific designs and solutions
- Assisted product owners with prioritization of backlogs.
- Developed suggestions for technical process improvements to optimize resources.
- Prepared status charts for management meetings in Excel and PowerPoint.
- Communicated project status, delivering audience messages and change management with clients.
- Liaised between business and technology units to manage delivery schedules for applications.
- Created Chatbot based on Microsoft platform using LUIS, QNA Maker, Bing Search, Bing Speech to Text integrated with SharePoint & Service Now
- Implemented RPA for process automation solutions for business process
- Design & Develop Robotic Process Automation solutions for business processes
- Mentor team members in learning modern technologies and guide them through the implementation
Technical Project Manager
TCS
10.2015 - 03.2017
- Company Overview: An American wholesaler with over 4,500 independent retail locations worldwide.
- Activities:
- Sourced additional resources and staff to meet timeline demands.
- Performed detailed assessments of risks to determine constraints and develop mitigation strategies.
- Established and oversaw synchronized, cohesive team by inspiring confidence and offering guidance.
- Delivered completed projects on time by prioritizing multiple tasks.
- Defined clear targets and objectives and communicated to other team members.
- Kept project on schedule and within budget while serving as project leader.
- Determined root cause of problems and issues to implement courses of action required to implement solutions.
- Managed offshore delivery for RS PIM including development of BRs\CRs & resolution of defects.
- Turned around the team's performance in delivery, ideation, and organization level activities and created an environment of trust and cooperation
Technical Lead Architect
TCS
02.2011 - 10.2015
- Design and development of customized .net solutions for business needs. Redesign and support of existing applications.
- Defined best practices and tailored enterprise processes for applications.
- Participated in all phases of system development life cycle, from requirements analysis through system implementation.
Junior/Senior Developer
TCS
06.2006 - 01.2011
- A fortune 500 US based multinational conglomerate with presence in multiple sectors including Finance, Healthcare, Energy and Locomotives
- Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
- Developed team communications and information for review meetings.
- Redesigned IT request management systems to create intuitive user interface and provide improved functionality to end user.
- Lead the team to redesign business request management system providing improved experience to end user.
- Created GMAIL like “To” email boxes enabling ease of recipient entry in the requests for end user.
- Designed and proposed a new website for customer based on HTML 5 and CSS 3 enabling responsive display.
- Promote healthy teamwork and ensure coordination between onsite, offshore and client developers
- Maintain focus on deliveries taking care of operational and infrastructure constraints
- Mentor team members to not only evolve as technically skilled associates but also towards revenue generation for organization
- Assist and support other team members on multiple projects
- Drive team members to keep up with projects deadlines and within the client's budgets
Education
Bachelor of Engineering - Electronics and Communications
08.2002 - 06.2006
Skills
Project planning and Forecasting
Agile Scrum (CSM)
Leadership
Team Management
Time Management
Risk Management
Advanced problem solving
Functional & Business Requirements
Stakeholder management
Agile methodologies
Agile project management
Presentation and facilitation
Certification
Databricks Certified Associate Engineer
Timeline
Technical Program Manager - TCS
04.2025 - Current
Service Delivery Manager - TCS
05.2024 - 04.2025
Technical Project Manager - TCS
03.2018 - 04.2024
Technical Architect - TCS
04.2017 - 03.2018
Technical Project Manager - TCS
10.2015 - 03.2017
Technical Lead Architect - TCS
02.2011 - 10.2015
Junior/Senior Developer - TCS
06.2006 - 01.2011
Chotu Ram State College of Engineering (DBCRUST) - Bachelor of Engineering, Electronics and Communications
08.2002 - 06.2006