PAWAN SINGH

• Identify, evaluate, and negotiate potential partnerships with other organizations that align with the company's strategic objectives and goals
• Negotiations and Contracting to establish mutually beneficial agreements, ensuring alignment of business requirements being delivered with clear T&C
• Manage Program delivery co-ordination across different functions to deliver business outcomes for strategic customers to ensure highest customer satisfaction
• Conduct period market research, competitor activities and satisfaction surveys to help business be in alignment with market trends and customer requirements
• Cultivate and maintain relationships with key partners, ensuring mutual benefit and long-term success
• Develop comprehensive project plans, including scope, schedule, budget, and resource allocation, to ensure successful execution
• Maintain accurate and up-to-date project documentation and provide regular reports to senior management on project status, milestones, and risks.

• Customer Relationship Management, Customer Support (SPOC)
• Project Management, Data Management
• Strategic Alliance with more than 50+ new partners in 18 Months
• Ground Operations Support (Assessment)
• Ensure 100% Billing / Invoicing / Collections as per decided timelines
• Manage the strategic business relationship for the Business segments to ensure sales readiness for the business
• Develop and execute go-to-market strategy alliance partners
• Market Study, New products
• Manage entire delivery of Project with planning and executing
• Planning / Costing / P&L for PAN India Projects and also ensuring a Positive P&L (EdTech)
• Pre-Sales Support, working as a bridge between sales, customer and delivery team
• Ensuring 100% customer satisfaction level.
• ERP Services for the Education Ecosystem, Learning Management Services (LMS) implementation and first level support to customer.

• Handling Operations / Projects for entire west region states include Maharashtra, Gujrat, Madhya Pradesh, Goa and Chhattisgarh having exam HUBS at strategic locations
• Define and initiate projects in regions, and assign resources to manage cost, schedule, and performance of component projects
• Leading Operations team in the region and ensure complete adherence to SLAs for all clients
• Maintain execution cost of all budgets to ensure profitability
• Ensure Client satisfaction visa vis delivery of exams in the region
• Inter-Departmental coordination to ensure smooth delivery of all project deliverables
• Maintain continuous alignment of project scope with strategic business objectives
• Planning / Costing / P&L for PAN India Projects
• Operation Vendor Management
• Activity planning with scope of work as per agreement.
• Resource Planning.
• Developing Schedules / Timelines.
• Costing / Budgets estimating internally.
• Documentation.
• Creating Charts and Schedules.
• Managing Risks and Issues.
• Monitoring and Reporting Progress.
• Business partnering with vendors with necessary requirement.
• Controlling Quality.

• Team with 15 members, Supervise a high performance team for the various operational and functional areas through responsibility allocation. Mentor to new joiner to the team.
• Handling a team with different Projects over 85000+ exams each month, rolling out live projects as per the schedule for more than 100+ locations across India and Dubai, which also include technical support.
• Software Testing and creating database.
• Server Installation etc…(SQL Server,2000,2005).
• Taking care of the online & offline exams.Testing of Question Papers.
• Taking care of corporate exams for Corporate Clients & International Exam.
• Meeting with clients, Business Partners and Collecting Requirements related to the conduct of exams in a structured way, understanding their needs and making project Plans, preparing MIS.
• Translating Requirements into a detailed Exam Manual. Identifying & planning all necessary resources (Technical / Non Technical) for project executions in terms of deliveries e.g. Designing Booking sites and Server Installation.
• Monitoring team performance.
• Planning and translating the plan into a detailed Exam Project Plan covering activities, quality checks, risk mitigation and cost optimization.
• Coordinating with external partners such as IT/Software partners to ensure software readiness.
   Executing the Exam Project Plan through delivery teams that do not report directly into the project management team.
• Taking care of the implementation part of exams at different centers through out the world & giving online technical assistance to different centers & guiding candidates.
• Owing the project and reviewing, anticipating, following up and ensuring closure of line items on the project. Completing the project within cost, quality, time, risk parameters.
• Part of the Delivery Team (Raising invoices to different clients,Bussiness Partners, declaring results etc).
• Quality Control Implementation and Management nationally by the means of regular audits & attain the quality assurance plans for specific project.
• Doubled Owned/Franchised exam center count PAN India.
• Knowledge of ISMS (Information Security Management System (ISO: 27001))
• Client Interaction and taking feedback at regular intervals and acting on it with corrective action.
• Identifying new Business Partners (on a country Level) taking in to consideration the geographical location, the client requirement & the future business.
• Carrying out up gradation & Quality Check in case of all the business partners with regards to technical, non technical grounds, legal, payments, infrastructure and ambiance.

Achievements: 4 constitutive promotions

• (2009, 2010, 2011, 2012)
• Award for Significant Contribution in Operation Management 2012 - 13

• Home networking Issues.
• Internet related issues
• Installation and troubleshooting operation system
• Installation of 3rd party hardware & software installation and troubleshooting
• Usage support for 3rd party software as defined by the client
• Selling support plan to customer and later helping them with their computer software problem
• Removal and protection against unwanted 3rd party s/w (Spy ware & virus)
• Customization of operating system account to users' profile ETC….
• Ranked TOP CSP several times across the site