Payal
Bangalore
Summary
Results-driven professional with a track record of optimizing operational efficiency to drive organizational growth and development. A collaborative and forward-thinking individual, adept at implementing policies, strategic planning, and problem-solving. Skilled in engaging stakeholders to build consensus and drive necessary change.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Global Operations Coordinator
Partnerone
Bangalore
12.2023 - Current
- Coordinated teams and utilized resources effectively to ensure timely project completion.
- Developed policies and procedures to ensure compliance with laws and regulations in departmental operations.
- Computed balances, totals, and commissions to assist the accounting team.
- Established relationships with vendors to streamline contract acquisition for critical organization services and products.
- Responsible for researching and generating reports as mandated by management or government entities.
- Handled day-to-day operations of the department by coordinating tasks and delegating duties.
- Evaluated and improved existing operational systems and procedures.
OPERATIONS EXECUTIVE
AMAZON INDIA
02.2022 - 12.2023
- Formulated effective solutions for daily operational challenges through communication with departmental leaders.
- Created and updated operational documents and database records.
- Monitored external and internal service providers
- Implemented changes based on analysis of operations performance reports
- Took initiative in identifying and resolving challenging problems that significantly influenced operations management and guided business outcomes
- Enhanced operational efficiencies through the analysis of issues and implementation of project management strategies
- Monitored performance metrics and addressed notifications on a daily basis
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Analyzed business processes to identify areas for improvement and develop solutions to address them.
- Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
Operations Executive
FLIPKART
09.2021 - 02.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Answered inbound calls, chats and emails to facilitate customer service
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Developed strong customer relationships to encourage repeat business.
BUSINESS DEVELOPMENT EXECUTIVE
BYJUS
10.2020 - 02.2021
- Developed growth plans by identifying key clients, key targets and priority service lines
- Optimized profitability by developing pipeline of prospects using multiple research, referral and sales strategies
- Handled client accounts through entire lifecycle, executing contracts, providing customer service and advising on methods for maximizing return from services provided
- Solved complex incidents and problems impacting management and business direction.
SPORTS ANALYST
HUDL
07.2020 - 10.2020
- Provided real-time coverage for pre- and post-game analysis of various sporting events
- Monitored sporting events and issues daily to report pertinent news
- Delivered sports coverage for national and global events.
- Analyzed and evaluated sports performance data to identify trends, patterns, and opportunities for improvement.
- Researched industry best practices in sports analytics to inform decisions regarding team strategy.
VISUAL MERCHANDISER
BESTSELLER INDIA
07.2019 - 06.2020
- Executed merchandising and floor moves based on seasonal changes, business needs and trends
- Created retail displays to highlight particular products and drive sales according to corporate strategy
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy
- Maximized sales and visual impact through optimal arrangement of tables, fixtures and mannequins
- Maintained visual merchandising storage area and room to prevent damage or destruction of existing visual collateral or tools
- Created presentation of merchandise to engage customers and help stimulate sales activity
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness
- Placed prices and descriptive signage to enhance displays and promote items
- Constructed and installed signs and sale banners for special events and clearances.
Education
MBA -
International University of Applied Sciences
Berlin 04-2025
B.SC FASHION AND APPAREL DESIGNING -
INDIAN INSTITUTE OF FASHION TECHNOLOGY
06.2019
Skills
- Proficient in Microsoft Office
- Process Improvements
- Department Oversight
- Decision Making
- Employee Motivation
- Analytical Techniques
- Multitasking
- Team Leadership
- Operations Oversight
- Customer Service Management
- Sales Promotion
- E-commerce
- Knowledge Acquisition
- Database Management
- Logistics Coordination
- Performance monitoring
- Operations Management
- Customer Relations
Accomplishments
- Successfully managed 3 acquisitions at Partnerone, demonstrating adaptability and leadership.
- Recognized as Employee of the Team for outstanding performance and team contributions at Amazon.
- Winner of Miss Bangalore 2018
- Subtitles Won, Miss Photogenic
- Winner of Miss Jharkhand 2014
Certification
Introduction to MS Excel - SkillUp
- Completed an intensive course providing comprehensive insights into Microsoft Excel.
Business Analytics - SkillUp
- Successfully completed a comprehensive course in Business Analytics.
- Proficient in leveraging Microsoft Excel for comprehensive business analytics.
- Data Analysis: Ability to analyze and interpret data using advanced Excel functions and tools.
- Dashboard Creation: Experience in designing and developing dashboards for effective data visualization.
- Forecasting and Predictive Modeling: Applied Excel for predictive modeling and forecasting to support strategic decision-making.
- Data Cleansing and Transformation: Expertise in cleaning and transforming data for accurate analysis.
- Statistical Analysis: Applied statistical methods within Excel for deriving meaningful insights.
- Pivot Tables and Charts: Skilled in creating pivot tables and charts to summarize and present complex data.
- Business Intelligence: Utilized Excel as a business intelligence tool for generating actionable insights.
- Report Generation: Experience in generating detailed reports to communicate findings to stakeholders.
- Problem-Solving: Applied analytical skills to solve business challenges and improve processes.
Linkedin profile
- www.linkedin.com/in/payal-822aba164
VOLUNTEER WORK
- Active volunteered teacher and social media content creator at Vidyakanksha NGO, initiating and conducting online classes for village students, bridging the educational gap in rural areas
- Participated in various social service activities, demonstrating commitment to community development
Timeline
Global Operations Coordinator
Partnerone
12.2023 - Current
OPERATIONS EXECUTIVE
AMAZON INDIA
02.2022 - 12.2023
Operations Executive
FLIPKART
09.2021 - 02.2022
BUSINESS DEVELOPMENT EXECUTIVE
BYJUS
10.2020 - 02.2021
SPORTS ANALYST
HUDL
07.2020 - 10.2020
VISUAL MERCHANDISER
BESTSELLER INDIA
07.2019 - 06.2020
MBA -
International University of Applied Sciences
B.SC FASHION AND APPAREL DESIGNING -
INDIAN INSTITUTE OF FASHION TECHNOLOGY
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