Payal
Faridabad
Summary
Holding 9 years of experience in qualitative market research and client servicing, specializing in full service qualitative project management. Proven ability to translate consumer and stakeholder insights into actionable recommendations, manage multiple stakeholders, vendors and deliver high-impact qualitative studies that drive strategic decision-making and client success.
Overview
9
9
years of professional experience
Work History
Manager - Client Servicing (Market Research Domain)
Market Xcel Data Matrix Ltd
Delhi
08.2023 - Current
- Delivered complex, multi-market projects within tight timelines and budget constraints, enhancing client satisfaction.
- Owned complete project lifecycle, from commissioning and planning to execution and final delivery, ensuring seamless stakeholder alignment and consistent delivery of business-ready insights.
- Coordinated cross-functional teams of analysts, moderators, and vendors to ensure seamless project delivery and alignment with client objectives.
- Provided oversight and mentorship to junior team members, enhancing delivery standards and building team capability.
Project Manager
Azure knowledge corporation
Ahmedabad
10.2022 - 08.2023
- Presented findings and recommendations to clients, enhancing decision-making for product launches and customer strategies.
- Conducted comprehensive market research projects, managing sampling, fieldwork, and data interpretation.
- Utilized Excel for data validation and trend analysis, producing insightful reports for clients.
Project Manager
Asia Research Partner LLP
Delhi
09.2016 - 10.2022
- Managed client relationships, ensuring regular updates and transparent communication throughout project lifecycle to enhance client engagement.
- Communicated with clients from project initiation to completion, conducting briefing calls to clarify and document business objectives for alignment.
- Conducted comprehensive market research interviews to extract insights on research topics and inform strategic development.
- Collected and analyzed qualitative research data, conducting pilot interviews to refine project approaches.
- Developed and executed survey scripts using advanced technology software for efficient data collection.
Education
MBA - Marketing Management And Research
Amity University
Noida01.2018
Bachelor of Arts - Economics Hons.
Delhi University
New Delhi01.2016
Skills
- Client servicing and support
- Project management
- Negotiation skills
- Budget Management
- Strategic planning
- Project planning
- MS Excel proficiency
- Data analysis with pivot tables
- VLOOKUP expertise
- Data cleaning and reporting
- Time management
- KPI tracking
Timeline
Manager - Client Servicing (Market Research Domain)
Market Xcel Data Matrix Ltd
08.2023 - Current
Project Manager
Azure knowledge corporation
10.2022 - 08.2023
Project Manager
Asia Research Partner LLP
09.2016 - 10.2022
MBA - Marketing Management And Research
Amity University
Bachelor of Arts - Economics Hons.
Delhi University