PAYAL BUHA
Inside Sales & Customer Service
Ahmedabad
Summary
Dedicated 6 years of experience in the field of Export – Import Freight forwarding and Shipping line for the Pricing and customer service overviews. To be potential resource to the organization where I can utilize my skills & knowledge which would help the organization to grow & further enhance my growth profile. It would be my never- ending dedication to maintain the spectrum of integrity and character.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Inside Sales & Customer Service
KOTAK LOGGISTICSS
Ahmedabad
06.2020 - Current
- Customer Service (From Placing Booking to arranging OBL's) and Escalation
- Building Strong Relationship with Customers to provide End to End Services and Solutions
- Being Active and communicate to keep customers informed with the status or any issue regarding their shipment
- Work Independently and assist the team to meet the deadlines
- Taking responsibility for the smooth execution of the shipment
- Stay updated on industry trends, best practices, and new technologies in shipping and logistics.
- Looking after Export FCL/LCL and Air pricing Follow up with clients and shipping lines
- Handle all quotation requests from account managers and customers
- Follow-up on quotations & Provide feedback to the Sales and Account managers
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
Services
TRANSASIAN SHIPPING SERVICES PVT LTD
Ahmedabad
08.2018 - 04.2020
- Export Quote & Rate filing Export Documentation
- Established rapport with customers using active listening and interpersonal skills.
- Identified issues and referred to SOPs to determine best course of action.
- Provides administrative and sales support to the Account Manager and/or Sales Manager.
- Responded proactively and positively to rapid change.
- Provide information about shipping services, rates, transit times, and delivery options.
- Verify and enter shipping details accurately into the company's systems.
- Track shipments and provide customers with real-time status updates.
- Identify opportunities for process improvement and share feedback with the team.
FSC - Banca
ICICI Prudential Life Insurance PVT LTD
Surat
05.2016 - 01.2017
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Followed up promptly with interested clients to close sales.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Identified and solicited sales prospects in agency databases.
- Finalized sales and collected necessary deposits.
Education
Bachelor of Commerce -
SAURASHTRA UNIVERSITY
Amreli 07.2011 - 05.2014
MBA - MARKETING
GUJARAT TECHNOLOGICAL UNIVERSITY
Amreli 08.2014 - 05.2016
Skills
Good at Negotiationundefined
Additional Information
- ACTIVITIES
- Awarded by the Cultural Committee President of weekly Business Presentation
- Leader of National Social Service
Timeline
Inside Sales & Customer Service
KOTAK LOGGISTICSS
06.2020 - Current
Services
TRANSASIAN SHIPPING SERVICES PVT LTD
08.2018 - 04.2020
FSC - Banca
ICICI Prudential Life Insurance PVT LTD
05.2016 - 01.2017
MBA - MARKETING
GUJARAT TECHNOLOGICAL UNIVERSITY
08.2014 - 05.2016
Bachelor of Commerce -
SAURASHTRA UNIVERSITY
07.2011 - 05.2014
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