PAYAL BUHA
Customer Service
Summary
Dedicated 7 years of experience in the field of Export – Import Freight forwarding and Shipping line for the Pricing and customer service overviews. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Language
Work History
Senior Sales Executive
Nation Logistics India Pvt Ltd
2023.12 - 2024.03
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
- Expanded market presence by identifying new business opportunities and successfully closing deals.
- Coordinated participation in trade shows and conferences aimed at increasing brand awareness among potential clients and industry peers alike.
- Streamlined internal processes by working closely with operations teams, leading to increased efficiency within the organization.
Inside Sales & Customer Service
KOTAK LOGGISTICSS
6 2020 - 2023.11
- Assist customers in booking export shipments, explaining shipping options, rates, and transit times.
- Serve as primary point of contact for customers with export-related inquiries, providing timely and accurate information.
- Process export bookings and shipping instructions accurately, ensuring compliance with export regulations and company policies.
- Guide customers through preparation of export documentation, including bills of lading, export declarations, and any required certificates or permits.
- Track export shipments and provide regular updates to customers on status and estimated arrival times.
- Address and resolve customer issues, concerns, or discrepancies related to export shipments, collaborating with various departments to find solutions.
- Building Strong Relationship with Customers to provide End to End Services and Solutions
- Being Active and communicate to keep customers informed with status or any issue regarding their shipment
- Taking responsibility for smooth execution of shipment
- Stay updated on industry trends, best practices, and new technologies in shipping and logistics.
- Handle all quotation requests from account managers and customers
- Follow-up on quotations & Provide feedback to the Sales and Account managers
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
Services
TRANSASIAN SHIPPING SERVICES PVT LTD
2018.08 - 2020.04
- Serve as primary point of contact for customers with export-related inquiries, providing timely and accurate information.
- Assist customers in booking export shipments, explaining shipping options, rates, and transit times.
- Process export bookings and shipping instructions accurately, ensuring compliance with export regulations and company policies.
- Review and verify shipping documentation for accuracy and completeness.
- Established rapport with customers using active listening and interpersonal skills.
- Identified issues and referred to SOPs to determine best course of action.
- Provides administrative and sales support to Account Manager and/or Sales Manager.
- Responded proactively and positively to rapid change.
- Track shipments and provide customers with real-time status updates.
FSC - Banca
ICICI Prudential Life Insurance PVT LTD
2016.05 - 2017.01
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Followed up promptly with interested clients to close sales.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Identified and solicited sales prospects in agency databases.
- Finalized sales and collected necessary deposits.
Education
Bachelor of Commerce -
SAURASHTRA UNIVERSITY
2011.07 - 2014.03
MBA - MARKETING
GUJARAT TECHNOLOGICAL UNIVERSITY
2014.08 - 2016.05
Skills
- Client Relationship Management
- Good at Negotiation
- Planning and coordination
- Time Management
- Sales Development
Additional Information
ACTIVITIES
- Awarded by the Cultural Committee
- President of weekly Business Presentation
- Leader of National Social Service
Timeline
Senior Sales Executive
Nation Logistics India Pvt Ltd
2023.12 - 2024.03
Services
TRANSASIAN SHIPPING SERVICES PVT LTD
2018.08 - 2020.04
FSC - Banca
ICICI Prudential Life Insurance PVT LTD
2016.05 - 2017.01
MBA - MARKETING
GUJARAT TECHNOLOGICAL UNIVERSITY
2014.08 - 2016.05
Bachelor of Commerce -
SAURASHTRA UNIVERSITY
2011.07 - 2014.03
Inside Sales & Customer Service
KOTAK LOGGISTICSS
6 2020 - 2023.11
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