PAYAL CHHETRI

• Providing timely and accurate operational support to Merchants selling on the Amazon platform
• Helping Vendor to manage their live catalog which includes cost, product details
• Address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for email cases.
• Working on another projects which involves associate level development in terms of basic metrics which evaluates their performance
• • Demonstrates effective, clear and professional written and oral communication.
• • Providing prompt and efficient service to Amazon Vendors and Merchants including the appropriate escalation of Vendor' issues.
• • Maintaining a positive and professional demeanor always portraying company in a positive light and effectively managing sensitive issues.

• Worked in fast paced environment with handling vendor queries regarding raw materials, laboravailability.
• Handled pest control department over Bangalore and Hyderabad with stores like Westside, Landmark, Zudio.
• Was involved in creating invoices for third party like Livespace for works related to interior designing which involved material laborcost, labor cost.

• Analyzed sales and marketing data for improved strategies.
• Converting walk-ins into sales so as to increase offline sales
• Building and maintaining good working relationships with customers.
• Building and maintaining good working relationships with customers.
• Ensuring that center is adequately stocked with company products.
• Performing all duties of Center Manager in cases of absence or emergency.

• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Improved sales processes to streamline customer acquisition and offboarding strategies.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
• Piloting , Budgeting, maintaining monthly, quarterly, yearly inventory records for sport assigned for.
• Building network through help of influencers to create brand awareness among people who are indirectly related with product.
• Forecasting sales for designated brand (was working with brand which looks after Badminton)
• Monitored product markets to map marketing initiatives and maximized customer outreach by enhancing overall brand strategy.
• Competitor analysis
• Held weekly meetings with Department Managers to identify techniques to overcome sales obstacles.
• Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
• Omni Commerce strategies to bring product awareness and generate revenues.
• Layout management within store to keep on track with seasonal products.

• Handling and coordinating on Demand and Market share analysis, Sales comparison with competition, Price achievement analysis, and sales target analysis with business plan.
• Receiving Export orders through E-mail and Checking on commercial terms on purchase orders, sales order booking, preparing cost workings, export documents for clearance, dispatch reports.
• Knowledge of handling export control checklist, approvals for export clearances.
• Preparation and execution of agreements with customers on ICT software installation on machines after sales.
• Machine activation through online, machine tracking and collection of population report, performance analysis, fuel consumption record, operator efficiency, service maintenance ,reading, discrepancy alert checking.
• Extracting data from software and preparing weekly, monthly report for further analysis.
• Follow up with distributor for pre-shipment document clearance and ensured timely billing and dispatch of machines.
• Co-ordination with the plant at regular intervals for replenishments & follow-ups on machine readiness, spec confirmation, conversions.
• Monitoring sales and controlling on stocks at various stockyards.
• Compiling port data on Import and Exports sales price, quantity achieved by competitors to various destinations and reporting to management.
• Handling various strategic reports with analytical data and maintaining excellent database.
  

Internship training Sales and Market Research Department

Key Result Areas:

• Attending and registering complaints on cellular services.
• Market research on retail shop having more sales of Postpaid service
• Problem faced by people by Idea 3G cellular service.
• Reported back to instructor and management to receive day-to-day tasks and responsibilities.
• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
• Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
• Searched at library and in scholarly databases to locate necessary information for research projects.