Summary
Overview
Work History
Education
Skills
Part time work
Interests
Passionate about
Extra Curricular Activities
Timeline
Generic

PAYAL CHHETRI

RETAIL SALES
Bengaluru,KA

Summary

Enthusiastic associate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task and training. Motivated to learn, grow and excel

Overview

3
3
years of professional experience
5
5
years of post-secondary education
5
5
Languages

Work History

Vendor Contact Management

Amazon Development Center, India
Bangalore, Karnataka
06.2022 - Current
  • Providing timely and accurate operational support to Merchants selling on the Amazon platform
  • Helping Vendor to manage their live catalog which includes cost, product details
  • Address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for email cases.
  • Working on another projects which involves associate level development in terms of basic metrics which evaluates their performance
  • • Demonstrates effective, clear and professional written and oral communication.
  • • Providing prompt and efficient service to Amazon Vendors and Merchants including the appropriate escalation of Vendor' issues.
  • • Maintaining a positive and professional demeanor always portraying company in a positive light and effectively managing sensitive issues.

Operations Manager

OGO services
Bangalore, Karnataka
04.2020 - 05.2021
  • Worked in fast paced environment with handling vendor queries regarding raw materials, laboravailability.
  • Handled pest control department over Bangalore and Hyderabad with stores like Westside, Landmark, Zudio.
  • Was involved in creating invoices for third party like Livespace for works related to interior designing which involved material laborcost, labor cost.

Assistant Sales Manager

Cult-fit Healthcare Private Limited
Bangalore, Karnataka
03.2020 - 05.2020
  • Analyzed sales and marketing data for improved strategies.
  • Converting walk-ins into sales so as to increase offline sales
  • Building and maintaining good working relationships with customers.
  • Building and maintaining good working relationships with customers.
  • Ensuring that center is adequately stocked with company products.
  • Performing all duties of Center Manager in cases of absence or emergency.

Sales Manager

Decathlon Sports India Private Limited
Bangalore, Karnataka
08.2019 - 02.2020
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Improved sales processes to streamline customer acquisition and offboarding strategies.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Piloting , Budgeting, maintaining monthly, quarterly, yearly inventory records for sport assigned for.
  • Building network through help of influencers to create brand awareness among people who are indirectly related with product.
  • Forecasting sales for designated brand (was working with brand which looks after Badminton)
  • Monitored product markets to map marketing initiatives and maximized customer outreach by enhancing overall brand strategy.
  • Competitor analysis
  • Held weekly meetings with Department Managers to identify techniques to overcome sales obstacles.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Omni Commerce strategies to bring product awareness and generate revenues.
  • Layout management within store to keep on track with seasonal products.

Executive Assistant

Komatsu India Private Limited
Bangalore, Karnataka
05.2018 - 08.2019
  • Handling and coordinating on Demand and Market share analysis, Sales comparison with competition, Price achievement analysis, and sales target analysis with business plan.
  • Receiving Export orders through E-mail and Checking on commercial terms on purchase orders, sales order booking, preparing cost workings, export documents for clearance, dispatch reports.
  • Knowledge of handling export control checklist, approvals for export clearances.
  • Preparation and execution of agreements with customers on ICT software installation on machines after sales.
  • Machine activation through online, machine tracking and collection of population report, performance analysis, fuel consumption record, operator efficiency, service maintenance ,reading, discrepancy alert checking.
  • Extracting data from software and preparing weekly, monthly report for further analysis.
  • Follow up with distributor for pre-shipment document clearance and ensured timely billing and dispatch of machines.
  • Co-ordination with the plant at regular intervals for replenishments & follow-ups on machine readiness, spec confirmation, conversions.
  • Monitoring sales and controlling on stocks at various stockyards.
  • Compiling port data on Import and Exports sales price, quantity achieved by competitors to various destinations and reporting to management.
  • Handling various strategic reports with analytical data and maintaining excellent database.

Internship Student

Idea Cellular Limited
Dibrugarh, Assam
07.2016 - 09.2016

Internship training Sales and Market Research Department

Key Result Areas:

  • Attending and registering complaints on cellular services.
  • Market research on retail shop having more sales of Postpaid service
  • Problem faced by people by Idea 3G cellular service.
  • Reported back to instructor and management to receive day-to-day tasks and responsibilities.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
  • Searched at library and in scholarly databases to locate necessary information for research projects.

Education

MBA - Human Resources Management & Marketing Management

Dibrugarh University
Dibrugarh
08.2015 - 07.2017

BBA - Human Resources Management

Dibrugarh University
Dibrugarh
08.2011 - 07.2014

Skills

    Operational Improvement

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Part time work

  • Currently working as a badminton coach in Elite badminton arena
  • Training kids with bodyweight exercise and agility workouts to increase their agility and endurance.

Interests

Reading Books

Cooking

Singing

Keyboard Playing

Passionate about

  • Sports (Badminton, Cricket and Volleyball, Running and Cycling)
  • Strength Training

Extra Curricular Activities

  • Elected as Student Department Head in Dibrugarh University.
  • Represented university for volleyball and cricket matches
  • Won women's doubles badminton tournament held for inter club badminton tournament
  • Was working under an NGO named "Childline 1098" as a volunteer

Timeline

Vendor Contact Management

Amazon Development Center, India
06.2022 - Current

Operations Manager

OGO services
04.2020 - 05.2021

Assistant Sales Manager

Cult-fit Healthcare Private Limited
03.2020 - 05.2020

Sales Manager

Decathlon Sports India Private Limited
08.2019 - 02.2020

Executive Assistant

Komatsu India Private Limited
05.2018 - 08.2019

Internship Student

Idea Cellular Limited
07.2016 - 09.2016

MBA - Human Resources Management & Marketing Management

Dibrugarh University
08.2015 - 07.2017

BBA - Human Resources Management

Dibrugarh University
08.2011 - 07.2014
PAYAL CHHETRIRETAIL SALES