Payal Datta
Management Professional
Ahmedabad,GJ
Summary
M.B.A. with over 10 years of insightful experience in Channel Management, corporate sales, Retailing & Distributor Management in Telecom, Sales and Marketing. Experience in exploring and developing new markets, accelerating growth & achieving desired sales goals. An effective communicator with excellent relationship management skills and strong analytical, problem solving & organizational abilities. Diligent and dedicated Deputy Manager with 10+ years of experience in the Telecom industry. Excellent interpersonal and communication skills. Dynamic and determined with exceptional leadership qualities.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Deputy Manager-Vodafone Business Solutions
Vodafone Mobile Services Ltd.
1 2016 - 10.2018
- Responsible for subscriber and revenue growth in SME business for the territory allocated
- Leading a team of 30 Business Development Managers in 6 DSA channel for both Data & Voice business across Pune region; managing overall revenue of INR 20 Crores for all telecom products
- Account planning & drive sales of the solutions like voice, data, FLD, FLV, M2M, Clouds, IoT, Data Analytics products through the channel partner teams
- Increase the subscriber base through acquisition in new accounts, as well as a deeper penetration in existing accounts within the allocated accounts
- Formulating and implementing a highly collaborative comprehensive strategy across Pune areas and throughout the product lifecycle
- Plan implementation of sales strategies to grow subscriber base, better penetration and enhance competitive position
- Channel engagement, motivation, development strategies, Training and coaching of team to drive loyalty and retention
- Set goals and targets for the acquisition, retention and monitor the performance of the team in a highly competitive market
- Managing customer relationships to minimize churn
Sales –Sr. Specialist
MTS
08.2013 - 12.2015
- Responsible for driving IT Vertical & Corporate business for prepaid and postpaid Sales of data
- Core responsibility includes driving acquisition, Gross adds, penetrating accounts, increasing net revenue, justifying asset turnover ratio, improving customer satisfaction score etc
- Match Primary, secondary and tertiary as per plan
- Men power management, channel management
- Regularly organizing engagement activity for retail and trade
- Responsible for Sales Team Productivity, Training and Development
- Appointing, developing & Managing ROI of channel partners
- Responsible for acquiring & retaining high ARPU customers
- Generating new prospects and taking care of Sales and CRM functions according to sales management process to cater Small and Medium Enterprise corporate
- Generating new business from the existing corporate clients & developing new corporate clients
- Solution designing for the customer as per the requirement
Business Analyst
MTS
09.2010 - 07.2013
- Providing analysis report on the MOM recharge revenue turnover, activation, primary & tertiary on various business Sales KPIs
- PR creation and maintaining budget for Sales Department using SAP
- Analyzing and tracking growth / de growth of important criteria like UAOs, UTOs, and balances etc
- Handling compliance for bringing channel partners in to system
- Providing various analysis report to COO, Head Sales, Location Managers and Channel Managers
- Calculating & validating the claims received and forwarding to finance department
- Responsible for SIP (PLI) for sale employees and disbursement of same from finance team
- Plan and coordinate the strategic reviews and update the circle sales head on status of various initiatives to ensure deployments have taken place
- Preparation of circle review, hub review and corporate review reports
- Analysis and reporting revenue planning
- Analysis of reports coming from different departments & prepare detail analysis for understanding of CSH & management
Key Account Manager
AIRCEL
06.2009 - 08.2010
- Handle the distribution and launching activities of Aircel in Pune & supervising 45 APPs (Aircel Preferred Partners) and trained them on company’s policies and process for business extraction
- Retail mapping of 280 outlets for APP appointments, engaged APPs prelaunch for efficient execution of business processes
- Analyze business potential, conceptualize and execute innovative strategies to drive sales, augment turnover and achieve targets
- Establish healthy business relationships within the market while developing rapport with the customers by providing excellent customer service
Web Guide
Reliance Communications
06.2006 - 06.2007
- Responsible for growth and collective efforts for business development as well as keeps tracks of customer database and correspondence through mails and maintaining all files and reporting to head quarter, looking after day-to-day activity of web world
- Manage Group of Promoters, Provide the training for the field activity
- BBC resource management of all Saurashtra Reliance Web Worlds
- Responsible for preparing and compilation of MIS Reports on Daily/Weekly and Monthly basis as well as MIS of all the operational work related Reports
Education
MBA - Telecom Specialization
Balaji Institute for Telecom & Management
BE - Electronics & Telecommunications
V.V.P. Engg College
Skills
Operations Management
Skilled in mediation
Conflict resolution expertise
Strong delegating abilities
Customer Relations
Project Management
Strategic Planning
Awards
- MTS Endeavour Award, 2011-12, Q2
- MTS Endeavour Award, 2010-11
- Excellence Award, 2009-10
- Participation in various National Level Project Competitions, 06/04-06/05
Timeline
Sales –Sr. Specialist
MTS
08.2013 - 12.2015
Business Analyst
MTS
09.2010 - 07.2013
Key Account Manager
AIRCEL
06.2009 - 08.2010
Web Guide
Reliance Communications
06.2006 - 06.2007
BE - Electronics & Telecommunications
V.V.P. Engg College
Deputy Manager-Vodafone Business Solutions
Vodafone Mobile Services Ltd.
1 2016 - 10.2018
MBA - Telecom Specialization
Balaji Institute for Telecom & Management