Payal Dutta
New Delhi
Summary
Detail-oriented Inside Sales Coordinator with 4 years of hands-on experience in managing end-to-end sales processes, including inbound lead handling, outbound prospecting, and CRM-driven pipeline management. Proficient in cross-selling, upselling, and handling government tender inquiries to support revenue growth. Known for optimizing sales workflows, maintaining clean CRM data, and collaborating effectively with marketing and field teams. Strong negotiation and relationship-building skills with a consistent record of meeting targets and ensuring client satisfaction in fast-paced B2B environments.
Overview
4
4
years of professional experience
Work History
Sales Coordinator
Euronics Industries Private Limited
11.2022 - Current
- Managed inbound sales inquiries and prospect pipeline, ensuring timely follow-ups and efficient qualification, leading to higher conversion rates.
- Developed industry-specific pitches and proactively followed up on leads, increasing conversion rates.
- Maintained an organized and up-to-date sales database, tracking customer interactions and sales activities to support personalized outreach and targeted follow-ups.
- Liaised with internal teams to meet customer requirements and ensure high service levels.
- Handled the full CRM process, including data entry, lead management, and billing.
- Spearheaded cross-selling initiatives, increasing upsell opportunities by 15%.
- Tracked key sales metrics and provided regular reports to management, leading to informed strategic decisions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Inside Sales Executive
Integre Solutions Private Limited
07.2021 - 11.2022
- Handled Government tenders and documentation, securing key opportunities through GEM Portal.
- Maintained CRM hygiene, ensuring accurate and up-to-date sales data.
- Conducted cold calls and collaborated with OEMs for bidding documentation, improving the success rate in tenders.
- Coordinated internal meetings between departments, ensuring smooth project execution and team alignment.
- Assisted in post-sales follow-up to ensure client satisfaction and repeat business.
- Developed and maintained a pipeline of qualified prospects, contributing to a 20% increase in sales leads.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
Education
Bachelor of Arts -
Motilal Nehru Delhi University
01.2021
Skills
- Cross-Selling & Upselling
- Client relationships
- CRM Management
- Government Tender Handling (GEM Portal)
- Negotiation & Client Coordination
- Data Management & Sales Reporting
- Cold Calling & Client Prospecting
- Bidding & Documentation Management
- Sales Process Optimization
- Customer Retention & Relationship Management
- Organizational effectiveness
Languages
English
Hindi
Timeline
Sales Coordinator
Euronics Industries Private Limited
11.2022 - Current
Inside Sales Executive
Integre Solutions Private Limited
07.2021 - 11.2022
Bachelor of Arts -
Motilal Nehru Delhi University
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