Summary
Overview
Work History
Education
Skills
Languages
Timeline
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PAYAL GILL

Pehowa

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

9
9
years of professional experience

Work History

HEAD OF ALL COUNTRY DEPARTMENT

GALAXY VISA CONSULTANTS
PEHOWA
02.2023 - Current
  • Conducted application processes for tourist and study visas in Australia, Canada, UK, USA, and Spain.
  • Provided interview preparation tips tailored to each country's requirements.
  • Assisted in filling DS-160 forms and managing CGI accounts for USA visa applications.
  • Guided users through application processes for UK study and tourist visas.
  • Delivered comprehensive interview tips specific to Spain's visa application process.
  • Facilitated filling procedures for Canada’s tourist and visitor visa applications.
  • Supported filling out forms for both study and tourist visas in Australia.
  • Compiled essential information on visa requirements across multiple countries.

Visa Filling Departmnet and Counselor

Chetanya Career Consultant
KURUKSHETRA
11.2020 - 12.2022
  • Assisted students in academic work, enhancing problem-solving skills.
  • Facilitated UK and Canada study applications.
  • Opened accounts for Canada (GIC) at CIBC, ICICI, and Scotia Bank.
  • Managed visitor visa applications.
  • Created cover letters for student and visitor files.

Education Counselor

SATYA SAI PVT LTD
PEHOWA
05.2017 - 02.2019
  • Advised students on course selection and academic pathways to enhance educational outcomes.
  • Established and supervised peer-counseling and peer-tutoring programs to support student success.
  • Maintained accurate student records in compliance with legal and district regulations.
  • Informed students about college fees and admission processes for informed decision-making.

CUSROMER CARE MANAGER

KARNAL MOTORS PVT LTD
KURUKSHETRA
08.2016 - 03.2017
  • Conducted regular performance reviews of customer service representatives.
  • Developed strategies for resolving escalated issues quickly while providing satisfactory outcomes.
  • Created reports on key performance indicators such as response times, resolution rates.
  • Monitored call volumes and adjusted staffing levels accordingly.
  • Provided training to new customer care staff members.
  • Documented all interactions between customers and personnel in order to track progress.
  • Delegated work to staff, setting priorities and goals.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Education

COMPUTER DIPLOMA - COMPUTER

NIEC
PEHOWA
06-2015

Bachelor of Commerce - Commerce

KURUKSHETRA UNIVERSITY
KURUKSHETRA
05-2015

Skills

  • Visa application processing
  • Interview preparation
  • Documentation management
  • Form completion guidance
  • International regulations
  • Customer relationship management
  • Self-direction
  • Planning skills
  • Microsoft Word proficiency
  • Data entry expertise
  • Dependability and responsibility

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Timeline

HEAD OF ALL COUNTRY DEPARTMENT

GALAXY VISA CONSULTANTS
02.2023 - Current

Visa Filling Departmnet and Counselor

Chetanya Career Consultant
11.2020 - 12.2022

Education Counselor

SATYA SAI PVT LTD
05.2017 - 02.2019

CUSROMER CARE MANAGER

KARNAL MOTORS PVT LTD
08.2016 - 03.2017

COMPUTER DIPLOMA - COMPUTER

NIEC

Bachelor of Commerce - Commerce

KURUKSHETRA UNIVERSITY
PAYAL GILL