Genesis, Bitla, Mentis & Seat Seller
Payal Goswami
Assistant Manager - VAM
Ahmedabad
Summary
Sales professional with seven years of experience seeking to leverage extensive customer service and negotiation skills to meet and exceed sales goals in a fast-paced and challenging environment.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Assistant Manager
Axis Bank
AHMEDABAD
01.2021 - Current
- Prospecting and identifying new leads and pitching to the clients.
- Regular interactions with the customers and pro-actively assessing customer needs.
- Selling of banking products to clients. Products might include either CASA, Credit Cards ,LI & GI.
- Call handling as per defined standards.(AHT per call).
- Ensuring timely submission of Customer base review / reports as requested by Central Team / Senior Management.
- Successful VKYC completion for CASA
- Need to manage rejection rate for VKYC
- Quality Score- Accurate resolution for customer queries.
Sr. Sales Executive
GO-MMT
AHMEDABAD
02.2016 - 11.2020
- Assisting and advising customers who may be choosing from a variety of travel options.
- Making reservations for customers based on their various requirements.
- Checking the availability of accommodation or transportation on the customers’ desired travel dates.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services.
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
- Providing support to customers who may need to amend or cancel a reservation
Sales Executive
Just Dial Pvt.Ltd
AHMEDABAD
06.2014 - 01.2016
Education
BCA - Computer Application
Gujarat University
Gujarat 07.2009 - 04.2012
High School Diploma -
Maniben Kotak High School
Veraval,Somnath 06.2007 - 03.2009
SSC -
Maniben Kotak High School
Veraval ,Somnath 04.2006 - 03.2007
Skills
Hands on Sales & Operations professional Solution oriented thinking Time driven delivery ability Excellent interpersonal skills Team Management Ability to handle pressures
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Accomplishments
- RISING STAR’ Award for performing the best role in Seat Seller program
- Exceptional Client Service’ award for being responsive, insightful and connected
Timeline
Assistant Manager
Axis Bank
01.2021 - Current
Sr. Sales Executive
GO-MMT
02.2016 - 11.2020
Sales Executive
Just Dial Pvt.Ltd
06.2014 - 01.2016
BCA - Computer Application
Gujarat University
07.2009 - 04.2012
High School Diploma -
Maniben Kotak High School
06.2007 - 03.2009
SSC -
Maniben Kotak High School
04.2006 - 03.2007
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