Payal Goswamy
Hyderabad
Summary
Dynamic customer service professional with extensive experience at Dell International Services, excelling in conflict resolution and compliance auditing. Proven track record in enhancing customer satisfaction and streamlining payment processing. Adept at collaborating with teams to achieve operational goals while delivering exceptional support and personalized recommendations. Talented Sales Agent with experience convincing, persuading and closing deals.
Overview
6
6
years of professional experience
Work History
Customer Service Analyst
ADP Private limited
Hyderabad
07.2024 - 03.2025
- Process payroll for employees using advanced payroll software systems.
- Ensure compliance with federal and state payroll regulations and policies.
- Maintain accurate employee records including time sheets and deductions.
- Conduct audits of payroll data to ensure accuracy before disbursement.
- Assist in development of payroll policies to enhance operational efficiency.
- Assisted customers in selecting products and provided personalized recommendations.
- Collaborated with team members to meet daily sales goals and improve customer service.
Senior Customer Service Representative
Synchrony International Services
Hyderabad
11.2021 - 07.2024
- Processed payment transactions accurately and efficiently using company software.
- Reviewed and reconciled payment discrepancies with vendors and internal teams.
- Assisted customers in resolving payment-related inquiries and issues promptly.
- Trained new team members on payment procedures and system usage effectively.
- Monitored compliance with company policies regarding payments and financial transactions.
- Verified bank deposits, credit card charges, wire transfers, checks.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Customer Service Representative
Dell international services
Hyderabad
03.2021 - 10.2021
- Responded to customer inquiries via phone, email, and chat promptly.
- Documented customer interactions accurately in the CRM system for future reference.
- Collaborated with team members to improve service processes and enhance customer satisfaction.
- Conducted follow-up calls to ensure resolution and maintain strong customer relationships.
- Managed escalated complaints by employing problem-solving techniques professionally.
Customer Service Representative
SITEL India Private Limited
Hyderabad
02.2019 - 07.2021
- Assisted customers with inquiries and resolved issues efficiently.
- Processed customer ticket requests using reservation systems efficiently.
- Assisted customers with travel information and itinerary changes promptly.
- Handled payment transactions securely and accurately for ticket purchases.
- Resolved customer inquiries and complaints with professionalism and care.
- Provided support to team members during peak travel times collaboratively.
- Assisted customers with ticketing inquiries and purchase of tickets.
Education
S.S.C. -
Rosary Covent High School
HyderabadIntermediate - CEC
St. Francis Xavier Jr College
HyderabadSkills
- Customer service
- Compliance auditing
- Team collaboration
- Effective communication
- Sales analytics
- Data documentation
- Payment processing
- Conflict resolution
- Technical support
- Offering sales support
Disclaimer
I hereby declare that above information is correct.
Languages
- English
- Hindi
Personal Information
- Date of Birth: 07/14/97
- Nationality: Indian
- Marital Status: Married
Timeline
Customer Service Analyst
ADP Private limited
07.2024 - 03.2025
Senior Customer Service Representative
Synchrony International Services
11.2021 - 07.2024
Customer Service Representative
Dell international services
03.2021 - 10.2021
Customer Service Representative
SITEL India Private Limited
02.2019 - 07.2021
S.S.C. -
Rosary Covent High School
Intermediate - CEC
St. Francis Xavier Jr College
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