Payal Joshi

• Serve as Technical Lead, Solution Architect, and Claims SME for complex Origami Risk implementations, including EmPRO Insurance.
• Lead end-to-end project and sprint management, overseeing blueprint scope, EPIC-level progress, defect resolution, and change requests.
• Act as the primary technical contact for clients, facilitating requirement gathering, integration solutioning, and stakeholder engagement.
• Architect scalable solutions for insurance claims modules, leveraging Origami Risk platform capabilities, and industry best practices.
• Manage and mentor a team of approximately 10 developers, conducting detailed code reviews, and providing technical guidance to enforce coding standards.
• Drive agile delivery through sprint planning, scrum leadership, and delivery management, including leading scrum ceremonies.
• Proactively mitigate risks and address project blockers, collaborating with QA teams to ensure comprehensive scenario coverage.
• Enable automation and productivity improvements using GenAI platforms (e.g., GitHub Copilot, Sidekick), and custom automation tools.
• Apply deep claims domain expertise to analyze, design, and estimate claims modules, including dashboard queries, and permission management.
• Lead RFP requirement analysis, risk assessment, and estimation for major insurance clients, contributing to successful proposal wins.
• Deliver client-facing solutions, including proof-of-concept demos and analytical insights, earning recognition for technical excellence.
• Achieved seamless migration of the EmPRO Insurance project through 24 successful sprints, minimizing blockers and defects.
• Managed and closed multiple system integrations, ensuring robust end-to-end testing and solution quality.
• Developed ER diagrams, validated automation tools, and led code reviews for maintainable, high-quality solutions.
• Provided transparent project updates via WSRs and executive decks, supporting strategic decision-making, and client satisfaction.
• Recognized for adaptability and expertise in claims and medical malpractice insurance domains.

• Designed and architected complex insurance claims modules, translating business requirements into robust technical solutions in collaboration with BAs and SAs.
• Managed the full module development lifecycle, including database design (Oracle 12c), UI modeling (jQuery, Eclipse IDE), and business logic implementation.
• Led Agile Scrum teams, providing accurate estimates, breaking down requirements into actionable user stories, and ensuring timely milestone delivery.
• Conducted Agile ceremonies (PI planning, backlog grooming, sprint reviews, retrospectives, client demos) to drive project progress and stakeholder engagement.
• Utilized proprietary tools (Insurance Content Designer-ICD, Insurance Content Manager) for product configuration and content management.
• Developed advanced database queries and procedures in Oracle and SQL Server to support reporting and business operations.
• Modeled user interfaces to enhance usability and meet client-specific requirements.
• Served as a senior resource for key product modules: Workers' Compensation, Unified Task Management (UTM), Transcard (Electronic Payments), Bulk Loss Payments, Claim Special Investigation Unit, Management Dashboard, and system integration APIs.
• Supported pre-sales and product teams by resolving technical queries and assisting with client demonstrations.
• Analyzed and resolved support tickets from implementation teams, ensuring minimal turnaround time, and high client satisfaction.
• Established and enforced development standards, best practices, and quality assurance processes within the team.
• Ensured compliance with regulatory and security requirements for sensitive claims and payment modules.
• Contributed specialized domain knowledge, technical expertise, and Agile leadership to drive successful product delivery and support Majesco’s strategic objectives.

• Project - #1
• Client: Kotak Life Insurance
• Project Title: E-KYC
• Technology Used: ASP.Net MVC, WCF Service
• Database: Oracle
• IDE: Visual Studio 2013
• Project - #2
• Client: Reliance
• Project Title: M+ (Motor Plus - Claim Management System)
• Technology Used: ASP.Net 4.5 with C# as a language, jQuery, WCF Service
• Database: SQL Server 2012
• IDE: Visual Studio 2013
• Developed and maintained core modules for Motor Claims (Reliance General Insurance) and E-KYC (Kotak Life Insurance), delivering robust, scalable, and secure solutions.
• Implemented full-stack functionality, including UI components (jQuery, .NET), and backend services (WCF, REST APIs) to support complex business workflows.
• Designed and optimized database schemas, stored procedures, and queries in SQL Server and Oracle for efficient data processing and integrity.
• Integrated advanced business logic into database operations to support claims processing and KYC validation.
• Developed and maintained service-oriented architecture components, enabling seamless integration between client applications and backend systems.
• Ensured high performance, reliability, and security of WCF services and RESTful APIs for real-time data exchange and business transactions.
• Collaborated with onshore teams and client stakeholders to gather requirements, clarify specifications, and deliver production-ready solutions within strict timelines.
• Participated in code reviews, unit testing, and deployment activities to uphold quality standards, and minimize defects.
• Delivered mission-critical modules that automated claims processing and streamlined KYC operations, improving operational efficiency and customer satisfaction.
• Supported rapid delivery cycles and ensured compliance with industry standards, contributing to successful project outcomes and client retention.

I was appointed as a Senior Software Engineer on the payroll of Helios and Matheson, but I was working on a contract basis for Cognizant Technology Solutions, India, so the same job description as mentioned for Cognizant Technology Solutions, India is applicable.

• Handled multiple projects in .Net
• 24Partners (A Trading application for an Israel based company)
• Gym Ally (Product of DRC Infotech)
• Kreeli Jewellery (Product of DRC Infotech)
• Sarin Technologies, Surat (Machine Entry Application)
• Technologies Used: ASP.Net with C# as a language, jQuery, WPF, CSS, HTML, MS SQL Server
• IDE: Microsoft Visual Studio 2008/2012/2013
• Delivered robust, scalable .NET-based enterprise applications for trading platforms, fitness institutes, and retail operations.
• Managed the complete software development lifecycle, including requirement gathering, development, unit testing, deployment, and post-launch support.
• Acted as a Business Analyst for an Israeli trading project, engaging directly with stakeholders to document requirements and ensure project alignment.
• Conducted daily client connects to triage, troubleshoot, and resolve issues, maintaining high client satisfaction.
• Independently designed and developed a gym management application, handling all aspects from stakeholder interviews to front-end (HTML) and back-end (jQuery) development.
• Implemented and optimized WCF services, REST APIs, and database procedures in SQL Server and Oracle to support complex business logic and data integrity.
• Ensured code quality, reliability, and maintainability through rigorous testing and troubleshooting.
• Bridged the gap between client requirements and technical implementation by handling both business analysis and development tasks.
• Demonstrated strong ownership and adaptability by managing independent projects and collaborating with international clients.
• Contributed to successful project deployments and enhanced the company's reputation through client-centric solutions.

• Assisted in the development and enhancement of internal .NET-based applications, adhering to established design and coding standards.
• Proactively learned and applied WCF and WPF programming techniques to improve application functionality and user experience.
• Completed assigned development tasks, including coding, debugging, and basic testing, under the guidance of senior team members.
• Collaborated with peers and supervisors to understand requirements, clarify objectives, and ensure deliverables met project expectations.
• Contributed to the successful development and improvement of in-house applications, supporting the company's operational needs.
• Demonstrated adaptability and a strong willingness to learn, quickly acquiring new technical skills that enhanced team value.

• Assisted in the development and maintenance of a C# .NET-based library management system, supporting book inventory, member records, and transaction tracking.
• Completed assigned coding, debugging, and basic testing tasks to ensure deliverables met project requirements and quality standards.
• Collaborated with team members to understand requirements, clarify objectives, and contribute to overall project success.
• Proactively learned and applied .NET technologies to address real-world project needs and enhance technical capabilities.
• Contributed to the successful delivery of a functional library management solution, improving client operational efficiency.
• Demonstrated reliability, adaptability, and a commitment to learning as a junior team member, laying the foundation for future growth in software development.

• Assisted in the development and maintenance of a VB .NET-based factory management system for a sugar factory, supporting production tracking, inventory management, and reporting.
• Completed assigned coding, debugging, and basic testing tasks to ensure deliverables met project requirements and quality standards.
• Collaborated with team members to understand requirements and contribute to overall project success.
• Proactively learned and applied .NET technologies to address real-world project needs and enhance technical capabilities.
• Contributed to the successful delivery of a functional factory management solution, improving client operational efficiency.
• Demonstrated reliability, adaptability, and a commitment to learning as a junior team member, laying the foundation for future growth in software development.